Dear CA Customer and Webtrack User,

As part of CA's on-going efforts to deliver the highest levels of customer service, we have developed a centralized technical support website called SupportConnectSM. SupportConnect is part of CustomerConnectSM- a family of 24x7, online customer service applications that enable you to access account, support and technical resources.

In order to deliver high quality support online we will be consolidating the historic CA support websites and, as of April 15, 2004, Webtrack will no longer be available for use. We encourage you to take advantage of the many new facilities of SupportConnect for your technical support needs. Converting your Webtrack account is easy, please follow the instructions under Convert Existing Account after which your current email address will become your SupportConnect login id and your password will remain as is.

If you need help with your SupportConnect account or with any other SupportConnect issue, please contact us at 1-631-342-6364.

Thank you for your continued support,
The CustomerConnect Team

  SupportConnect Highlights

-          Support Solutions. This self-service area lets you obtain information about your licensed CA products and CA’s support products. It includes links to the Knowledge Base, FAQs, Published Solutions, Compatibilities, Newsgroups and Hyper Subscriptions.

-          Downloads. This area enables you to download a variety of files and services, including license keys, certain CA products and virus signatures. A recently introduced capability is the ability to view or download all CA product documentation.

-          Issue Management. This area is divided into two sections – “Open an Issue” and “Browse/Update Issues.” It enables you to communicate directly with CA about your licensed CA products. You can open new technical issues for you licensed products, browse the issues already opened for your site, and update any open issue by adding comments or questions.

-          News. This area includes links for E-News and Product News. It allows you to keep pace with the industry, the latest technology and CA’s products. Here you will find technical information related to CA products , such as common issues experienced by other CA customers, practical technical support information for our products, newly releases patch files, service packs, corrective service disks (CSD’s), virus signatures updates and product upgrades.

-          Contact. This area connects you with CA services people who will provide assistance if and when it is needed. It also provides a forum for submitting your enhancement suggestions. This area is divided into three sections: Suggestion Box, CA User Groups and Support Services.