Unicenter Management for Web Servers, Release 4.2
Drop Support

To: Unicenter Management for Web Servers Customers
From: The Computer Associates Unicenter Management for Web Servers Product Team
Date: 05/30/05

CA is continually working to improve our software and services to best meet the needs of our customers. With CA's recent announcement of the general availability of Unicenter Management for Web Servers, 5.01, we would like to take this opportunity to review the support schedule for currently supported releases of Unicenter Management for Web Servers (Formerly known as WMO or Web Management Option)

With the announced availability of Unicenter Management for Web Servers, 5.01, support for Unicenter Management for Web Servers Release 4.2 is now scheduled to be discontinued as of 05/30/2006.

If you have not yet upgraded to Unicenter Management for Web Servers 5.01, we urge you to do so as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer - such as Enhanced Scalability, Out-of-the box Web-based reports, Historical performance data collection, Web services monitoring capabilities and Self-configuring Web server agents. If you have Web servers deployed on HP-UX or IBM AIX operating systems, you should be using Unicenter Management for Web Servers 4.2 SP1 release. For additional information on Unicenter Management for Web Servers, please visit the Unicenter Management for Web Servers pages at http://SupportConnect.ca.com.

CA would like to help make your upgrade to the latest release of Unicenter Management for Web Servers as straightforward and successful as possible. Therefore to assist you, we are offering the following:

• A no-charge upgrade from Unicenter Management for Web 4.2 to Unicenter Management for Web Servers, 5.01 for any customer with an active maintenance contract.
  
  

• Publication of documents to help prepare you for your upgrade to Unicenter Management for Web Servers, 5.01. Those documents can be viewed at http://SupportConnect.ca.com.
  
  

• CA Technology Services is available to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please outline your needs at http://www.ca.com/services/contact.htm.
  
  

• CA is committed to providing superior support to our customers using our technology solutions. We are pleased to announce Lifeline Services - an Extended Support Services option from CA designed to extend support for older versions of CA products that have been officially discontinued. Please visit our website at http://supportconnectw.ca.com/public/ca_common_docs/contact.asp for more information.
  
  

When you are ready to request your upgrade or to obtain more information about Unicenter Management for Web Servers, 5.01, in North America please call 1-800-841-8743. You can also download the upgrade at http://SupportConnect.ca.com using electronic delivery. If you need additional information on the upgrade, contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office.

If you have any questions regarding the support schedule, please contact Unicenter Management for Web Servers Technical Support at http://SupportConnect.ca.com.

We look forward to continuing our successful partnership with you. Your success is very important to us.