Contacting Technical Support for Advantage VISION Products
Many Great Choices!

Customers using Advantage VISION products now have many avenues for seeking technical support. Here is what we have to offer by phone, email and online:

Technical Support by Phone:
Fast-response technical support is available for Advantage VISION products by calling 1-800-328-7463 (North America only).

Normal hours of coverage are 9:00 a.m. ET to 8:00 p.m. ET. After-hours emergency coverage is also available.

Technical Support Online:
Our support website puts more resources at your fingertips than ever before. You can submit an issue to technical support for help, obtain documentation and patches, share questions and ideas about your product with our users, and search the support databases for solutions.

Technical Information for Advantage VISION Products Online:

Frequently Asked Questions (FAQs)
With every release of every product, the technical support department gets asked thousands of questions. Through this experience, the technical support department compiles a list of the most frequently asked questions. This list also includes questions that cover important material but are less frequently asked.

How to find the FAQs on the Advantage VISION products:

1. Go to http://supportconnect.ca.com.
2. From the "Available FAQs" drop-down list, select the Advantage VISION product of your choice.

Online Documentation
All Advantage VISION product documentation is in Adobe Acrobat format (.pdf). This makes it easy to include these manuals on the website.

Here's how to obtain the documentation online:

1. Go to supportconnect.ca.com.
2. From the homepage, under "Support by Product" select "Advantage VISION Products."
3. From the "Technical Information by Product Group," choose your Advantage VISION product.
4. Select "Online Documentation."
5. You will be asked to log on as a registered user. If you haven't done this already, select "New User."
6. Once logged on, you will see the complete list of manuals in .PDF format.

Open Forums
We set up the Open Forums board on the Computer Associates Technical Support website last year. This is a website-based bulletin board for your questions, comments, suggestions and/or coding techniques that you would like to share with other users of the same product. Our technical support staff monitors this forum and responds to any questions you might have.

To see Open Forums, go to:

1. http://forums.ca.com/.
2. To login for the first time, click on "Create New User." Once you are logged on, you will see a list of product groups. Select the Advantage VISION product of your choice.

CA-TLC: Total License Care
If you need an LMP key, product code or activation key, this is the department to contact. You can call by phone or open an issue via StarTCC.

CA-TLC: Total License Care by phone:

SupportConnect:

Through SupportConnect you can access the CA centralized client support database and

• Access Program Temporary Fixes (PTFs) and Product Information Bulletins (PIBs) for non-retail products in all environments
• Report and track problems at your site
• Use the powerful keyword search facility to locate resolutions to problems
• Download corrections for immediate application

Just follow the instructions on your screen. If you need more help, click on Contact Support Services in the left menu.

The link for SupportConnect: http://supportconnect.ca.com/

You must be registered to use SupportConnect, but once registered you can:

1. Open a technical support issue on your product (see product ID chart below).
2. Browse open or closed issues for your site ID.
3. Browse DARs (Demand Analysis Request) for your site ID.
4. Search the CA Knowledge Base for solutions and download them if needed.