Unicenter Service Metric Analysis
Product Support Announcement

To: Unicenter Service Level Management Customers
From: The CA Unicenter Service Metric Analysis Product Team
Subject: End of Service Follow-up Announcement for Unicenter Service Level Management r3.0.2 and r3.5
Date: April 30, 2007

CA is continually working to improve our software and services to best meet the needs of our customers. We would like to advise you of the End of Service for Unicenter Service Level Management r3.0.2 and r3.5. Support for this release will be discontinued as of April 30, 2008.

At this time, we encourage you to plan for the migration to Unicenter Service Metric Analysis, r11.1 as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. This includes a completely redesigned user interface, management database support, report enhancements, an extended architecture for improved scalability and new integration with Unicenter ServiceDesk. For additional information on Unicenter Service Metric Analysis, r11.1 please visit the Service Metric Analysis pages at CA SupportConnect sm (SupportConnect.ca.com).

As CA would like to help make your upgrade to Unicenter Service Level Management, as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from Unicenter Service Level Management, r3.0.2 or r3.5 to Unicenter Service Metric Analysis, r11.1 for any customer with an active maintenance contract.
• Documentation to help prepare you for your upgrade to Unicenter Service Metric Analysis, r11.1 can be viewed at SupportConnect.ca.com.
• CA Technology Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please use the online "Call Me Form" at https://www.ca.com/us/register/callme.aspx?wherefrom=services.
• Qualified local CA Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, http://www.ca.com/us/partners/.
• CA is committed to providing superior support to our customers using our technology solutions. Extended Support, a Business Critical Custom Option is designed to extend support for CA products and releases that have been officially discontinued or reached their End of Service Date.

Please visit our website: supportconnectw.ca.com/public/ca_common_docs/extendedsupport.asp for more information.

If you have any questions regarding the support schedule, please contact Unicenter Service Metric Analysis Technical Support at SupportConnect.ca.com.

Your success is very important to us, and we look forward to continuing our successful partnership with you.