Computer Associates International, Inc. is pleased to announce

Unicenter Service Level Management 1.0, 2.0, 3.0 and 3.01
Product Support Announcement

Computer Associates International, Inc. (CA) is continually working to improve our software and services to best meet the needs of our customers. With CA’s recent announcement of the general availability of Unicenter Service Level Management 3.5 we would like to take this opportunity to review the support schedule for currently supported releases of Unicenter Service Level Management - USLM..99000 (formerly known as Unicenter TNG Service Level Management Option -TNGSLM99000).

With the announced availability of Unicenter Service Level Management 3.5, support for Releases 1.0, 2.0, 3.0 and 3.01 are now scheduled to be discontinued as of July 31, 2005.

If you have not yet upgraded to Unicenter Service Level Management Version 3.5, we urge you to do so as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. For additional information on Unicenter Service Level Management please visit the Unicenter Service Level Management pages at http://SupportConnect.ca.com.

CA would like to help make your upgrade to the latest release of Unicenter Service Level Management as straightforward and successful as possible. Therefore to assist you, we are offering the following:

• A no-charge software upgrade from Unicenter Service Level Management 1.0, 2.0, 3.0 or 3.01 to Unicenter Service Level Management 3.5 for any customer with an active maintenance contract.
• Publication of documents to help prepare you for your upgrade to Unicenter Service Level Management 3.5. Those documents can be viewed at http://SupportConnect.ca.com.
• CA Technology Services is available to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself with a fee for services. For more information please outline your needs at http://www.ca.com/services.

When you are ready to request your upgrade or to obtain more information about Unicenter Service Level Management 3.5, in North America please call 1-800-841-8743. You can also download the upgrade at http://SupportConnect.ca.com using electronic delivery. If you need additional information on the upgrade, contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office.

If you have any questions regarding the support schedule, please contact Unicenter Service Level Management Technical Support at http://SupportConnect.ca.com.

We look forward to continuing our successful partnership with you. Your success is very important to us.