Unicenter Service Metric Analysis
Unicenter Service Assure
Product Support Announcement

To: All Unicenter Service Metric Analysis and Unicenter Service Assure Customers
From: The CA Unicenter Service Metric Analysis and Unicenter Service Assure Product Team
Subject: Amendment to third party database support
Date: December 01, 2007

CA is continually working to refine our software and services to best meet the needs of our customers. The purpose of this communication is to inform you about changes in third party database support for Unicenter Service Metric Analysis and Unicenter Service Assure. In November of 2005 CA divested the Ingres product line to a newly formed Ingres Corporation. Recently Ingres Corporation introduced a new release of Ingres into the market-place. As such they have now announced arrangements for discontinuing support for Ingres releases 2.5 and r3. Information regarding this announcement was previously communicated to all our customers and is available on our support site at: http://supportconnectw.ca.com/public/ingres/ingressupp.asp.

Currently Unicenter Service Metric Analysis and Unicenter Service Assure supports an embedded copy of Ingres provided as part of the installation packaging. Due to Ingres Corporation's decision to discontinue support for these Ingres releases, we have taken this opportunity to assess our existing and future use of embedded Ingres. Based upon this analysis and feedback from our customers we have elected to remove support for Ingres in Unicenter Service Metric Analysis and Unicenter Service Assure as of December 31, 2008. This change affects all current and planned Unicenter Service Metric Analysis and Unicenter Service Assure releases but does not alter any formerly announced support expiration dates.

Not all Unicenter Service Metric Analysis and Unicenter Service Assure customers will be impacted by this amendment to our database support. If you have not deployed embedded Ingres this announcement does not affect you.

Those customers who are using embedded Ingres should immediately begin making plans to migrate to another supported database. Currently Unicenter Service Metric Analysis and Unicenter Service Assure support the following database:

Microsoft SQL Server 2005 (Standard/Enterprise) with Service Pack 2 applied, supported in the upcoming r11.1 SP1

To help minimize the impact to CA customers who are using embedded Ingres, The Unicenter Service Metric Analysis and Unicenter Service Assure team is planning to release a migration utility via a fix pack on top of 11.1 SP1 during the first half of calendar year 2008 and publish documentation to assist you with your database migration.

If you do not have resident database or product knowledge available, you can optionally seek assistance from CA services. For more information on engaging CA services please visit: http://www.ca.com/services

If you have additional questions regarding this announcement, our Technical Support team is available at http://www.ca.com/support/

We look forward to continuing our partnership with you. Your success is very important to us