CA is pleased to announce

Unicenter Service Metric Analysis r11.1 and Unicenter Service Assure r11.1
Product Announcement

Date: August 14, 2006
To: Unicenter Service Management Customers
From: The CA Unicenter Service Management r11.1 Product Team
Subject: Product Announcement for Unicenter Service Management r11.1

On behalf of the CA team, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that Unicenter Service Assure r11.1 and Unicenter Service Metric Analysis r11.1 (formerly known as Unicenter SLM) are now available. While each of these products is a standalone solution, they are also tightly integrated and run on a common database. Ingres database is included out of the box, but this new release provides support for Microsoft SQL Server.

Here're some highlights of these products' features :

• Periodic review reports and overview dashboards.
  
  
• Streamlined SLA creation and provisioning wizard.
  
  
• Intuitive metric creation wizard.
  
  
• SLAs on third-party management data with Data Mediation.
  
  
• Percentage based SLA aggregation.
  
  
• Common Service calendar
  
  
• Integration with Unicenter NSM, Remote Monitoring and Unicenter Service Desk
  
  
• eIAM Identity Manager (can be connected to MS Active Directory..)
  
  
• SLAs on report groups from Unicenter SMA.
  
  
• Support for MDB on Microsoft SQL Server.
  
  
• Migration from Unicenter Service Assure 2.2 and Unicenter SLM 3.5
  
  
• Ease of Use, Common Look and Feel

We also encourage you to visit the CA Service Management solution page at http://www3.ca.com/solutions/SubSolution.aspx?ID=4572 for more information.

In North America, you can obtain a DVD containing these two Unicenter Service Management r11.1 products by calling 1-800-841-8743 or contacting your local account representative. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm.

Should you need any assistance in understanding these new features, or in implementing this latest release, our CA Technology Services experts can help. For more information on CA Technology Services and how you can leverage our experience, contact us through your local CA office or visit http://www3.ca.com/services/.

We're proud of our ongoing product development, technical support, and maintenance programs that are designed to help our customers succeed, and believe our latest release is a good example of our efforts.

Thank you again for your business.