CA is pleased to announce

Unicenter Service Catalog and Unicenter Service Accounting r11.2
Product Announcement

Date: May 25, 2007
To: Unicenter Service Management r11.2 Customers
From: The CA Unicenter Service Management r11.2 Product Team
Subject: Product Announcement for Unicenter Service Management r11.2

On behalf of the CA team, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that Unicenter Service Catalog r11.2 and Unicenter Service Accounting r11.2 are now available. While each of these products is a standalone solution, they are also tightly integrated to run on a common database and provide a comprehensive service management solution. Ingres database is included, but with r11.2 Microsoft SQL Server and Oracle are also supported.

Here are some highlights of these products' features:

Out-of-the-box Service Offerings based on Service Catalog Best Practices
Web store UI to request and review personalized status and history request fulfillment
Comprehensive resource usage measurement and service pricing
Solution focused integrations --

Including integration with Unicenter Service Desk to automatically launch change orders when appropriate to fulfill a service request; as well as integration with Unicenter Asset Portfolio Management to automate asset availability

We also encourage you to visit the CA Service Management solution page at http://www3.ca.com/solutions/SubSolution.aspx?ID=4572 for more information.

In North America , you can obtain a DVD containing these two Unicenter Service Management r11.2 products by calling 1-800-841-8743 or contacting your local account representative. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm.

Should you need any assistance in understanding these new features, or in implementing this latest release, our CA Technology Services experts can help. For more information on CA Technology Services and how you can leverage our experience, contact us through your local CA office or visit http://www3.ca.com/services/.

We're proud of our ongoing product development, customer support, and maintenance programs that are designed to help our customers succeed, and believe our latest release is a good example of our efforts.

Thank you again for your business.