Service Delivery r2.2

CA is continually working to improve our software and services to best meet the needs of our customers. We would like to advise you of the End of Service for the Unicenter Service Management r2.2 Products which includes Unicenter Service Catalog, Unicenter Service Accounting, Unicenter Service Assure, Unicenter Service Fulfillment and Unicenter Service Meter. Support for this release will be discontinued as of April 30, 2008.

At this time, we encourage you to plan for the migration to a Unicenter Service Management r11.1 product as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. For additional information on Unicenter Service Assure, Unicenter Service Catalog, and Unicenter Service Accounting, please visit the home pages at CA SupportConnect (SupportConnect.ca.com).

As CA would like to help make your upgrade to Unicenter Service Assure, Unicenter Service Catalog, Unicenter Service Accounting and Unicenter Service Metric Analysis as straightforward and successful as possible, we are offering the following:

• A no-charge software license upgrade from an iCan Provide Suite product to Unicenter Service Assure, Unicenter Service Catalog, and Unicenter Service Accounting, please visit the home pages at CA SupportConnect (SupportConnect.ca.com).
• Documentation to help prepare you for your upgrade to Unicenter Service Assure, Unicenter Service Catalog, Unicenter Service Accounting and Unicenter Service Metric Analysis can be viewed at SupportConnect.ca.com.
• CA Technology Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please use the online "Call Me Form" at https://www3.ca.com/callme/default.aspx?wherefrom=Services.

If you have any questions regarding the support schedule, please contact Unicenter Service Assure, Unicenter Service Catalog, and Unicenter Service Accounting Technical Support at SupportConnect.ca.com.

Your success is very important to us, and we look forward to continuing our successful partnership with you.