Computer Associates International, Inc. is pleased to announce

iCan Provider Suite
Product Support Announcement

To: Former iCan Customers
From: The Computer Associates Service Management Product Team
Date: January 31, 2005

Computer Associates International, Inc. (CA) is continually working to improve our software and services to best meet the needs of our customers. With CA's announcement of the general availability of the Unicenter Service Management Suite, we would like to take this opportunity to review the support schedule for currently supported releases of iCan Service Management Suite of products (iCan SMS) - iCan Assure, iCan Bill, iCan Meter, iCan Provision and iCan View.

With the announcement of release 2.2 of Unicenter Service Catalog, Unicenter Service Accounting, Unicenter Service Assure, Unicenter Service Fulfillment and Unicenter Service Meter, support for iCan SMS Releases 1.0, 1.1 and 2.0 are now scheduled to be discontinued as of January 31, 2006.

The new release provides additional features including a completely redesigned workflow engine and user interface and several new enhancements

If you have not yet upgraded to the equivalent Unicenter Service Management r2.2 product, we urge you to do so as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. For additional information on the Unicenter Service Management Suite of products, please visit the Unicenter Service Catalog, Service Accounting, Service Assure, Service Fulfillment and Service Meter pages at http://SupportConnect.ca.com.

CA would like to help make your upgrade to the latest release of the Unicenter Service Management Suite of products as straight forward and successful as possible. Therefore to assist you, we are offering the following:

• A no-charge software upgrade from iCan SMS, release 2.1 to equivalent Unicenter Service Management r2.2 product, for any customer with an active maintenance contract.
• Publication of documents to help prepare you for your upgrade to Unicenter Service Management r2.2. Those documents can be viewed at http://SupportConnect.ca.com.
• CA Technology Services offers fee based services to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please outline your needs at http://www.ca.com/services.
• CA is committed to providing superior support to our customers using our technology solutions. We are pleased to announce Lifeline Services - an Extended Support Services option from CA designed to extend support for a limited period for older versions of CA products that have been officially discontinued where client upgrade plans require some extra time to complete. Please visit our website at http://supportconnectw.ca.com/public/ca_common_docs/contact.asp for more information.

When you are ready to request your upgrade or to obtain more information about t he Unicenter Service Management Suite of products in North America please call 1-800-841-8743. You can also download the upgrade at http://SupportConnect.ca.com using electronic delivery. If you need additional information on the upgrade, contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office.

If you have any questions regarding the support schedule, please contact Service Management Customer Support at http://SupportConnect.ca.com.

We look forward to continuing our successful partnership with you. Your success is very important to us.