Potential License Logging Malfunction
Beginning January 02, 2007

CA Technical Support has recently identified a software deficiency in earlier versions of CA's ALP Licensing for distributed platforms. Beginning January 02, 2007 customers running CA product solutions with licensing versions earlier than 1.61.8 may notice inadvertent ALP License messages being written to Licensing and product log files.

These messages are designed to be warning and informational notifications. They are not intended to interrupt the functionality of the underlying CA solution. The frequency and actual message text will vary in accordance with product usage, platform, keys and the actual ALP Licensing version. Customers who experience this problem may see some of the following messages written to their lic98.log file:

CALI_F_200 - License Failure. Terminating... Please run the appropriate license program to properly license your product.
CALI_E_802 - License expired. Please contact your account representative to renew your license.
CALI_E_802 - Can't open license file. Please run the appropriate license program to properly license your product.
7309 - Can't open license file. Please run the appropriate license program to properly license your product.
7302 - Component not licensed. Please contact your account representative to obtain a new license.
7317 - License Failure. Please contact your account representative to obtain a new license.
7305 - License will expire. Please contact your account representative to renew your license.
%CALIC-W-MSG, - Computer Associates Licensing -XXXX- Component not licensed

Although the affected CA solution will continue to function, if this logging deficiency is left unattended it is conceivable that performance could be impacted and over time log files could begin to consume unexpected amounts of disk space. CA Technical Support strongly recommends that affected customers promptly address this problem by downloading and installing the latest available release of CA's ALP Licensing.

Affected Platforms

All Windows, Linux, UNIX and OpenVMS (VAX, Alpha) platforms could potentially experience this logging malfunction. CA solutions running on HP Non-Stop and Tandem NSK are particularly prone to this problem and should upgrade their ALP Licensing. This deficiency does not exist in CA's LMP Licensing on the mainframe.

How to tell if you are affected

Windows, UNIX and Linux

1. Locate your CA ALP Licensing root directory CA_LIC
   
   
2. If there is no executable lic98version file present in your CA_LIC directory you are potentially affected and are advised to upgrade to the latest version of CA ALP Licensing.
   
   
3. If there is an executable lic98version file in your CA_LIC directory you will need to run this file to determine if you are affected:
   
   ..\CA_LIC\lic98version
   
   Writing information to lic98version.log...
   
   lic98version.exe 1.61.2.0
   -----------------------------

If the version number reported by lic98version is lower than 1.61.8 you should update your CA ALP Licensing environment to avoid being impacted by this logging malfunction.

OpenVMS VAX and Alpha

The version of the licensing sharable image should be retrieved as follows and pasted into a text file that should be e-mailed or uploaded with the saveset:

OpenVMS VAX and Alpha

$ ANALYZE/IMAGE/INTER SYS$LIBRARY:CALIC$SHR.EXE

Press return until the section titled "Image Identification Information" appears on the screen.

OpenVMS I64

$ ANALYZE/IMAGE/SELECT=IDENT SYS$LIBRARY:CALIC$SHR.EXE

HP Non-Stop and Tandem NSK

CA Technical Support recommends all customers running HP Non-Stop and Tandem NSK upgrade their ALP Licensing to the latest available version.

Susceptible CA Solution Areas

Certain CA solution areas are more susceptible to this Licensing logging malfunction than others. CA solution areas most likely to be impacted by this problem are:

• CA solutions running on HP Non-Stop and Tandem NSK are particularly prone to this problem and should upgrade their ALP Licensing
  
  
• Unicenter OpenVMS (VAX Alpha)
  
  
• All CA solutions that have a 4-digit licensing component code beginning with "1". A complete list of product component codes is available by clicking here
  
  
• Any CA solution that embeds the Ingres RDBMS
  
  
• Unicenter TNG
  
  
• Unicenter Network and Systems Management (NSM)

As usual, customers are advised to carefully review any CA solution specific notifications and to visit SupportConnect product home pages for more detailed information.

How to prevent the problem

This problem is addressed in the latest available version of CA Licensing. Affected customers are advised to promptly download and install this updated ALP Licensing version on any impacted machines.

CA ALP Licensing Download page