Unicenter Service Desk Knowledge Tools
Product Announcement

June 30, 2006

To: Unicenter ServicePlus Knowledge Tools Customers
From: The CA Unicenter ServicePlus Knowledge Tools Product Team
Subject: Product Support Announcement for Unicenter ServicePlus Knowledge Tools r2.0

CA is continually working to improve our software and services to best meet the needs of our customers. In order to effectively support the latest computing environments and those of the future, we continually evaluate our products to determine their strategic direction. In order to focus our development and support efforts on our most strategic business tools we have decided we will be dropping support on Unicenter ServicePlus Knowledge Tools (Formerly known as CRM Customer Intelligence and Unicenter Advanced Knowledge Tools Option).

This means Unicenter ServicePlus Knowledge Tools r2.0 will no longer be enhanced and that maintenance and technical support for Unicenter ServicePlus Knowledge Tools will continue only through June 30, 2007 or the end of your current maintenance or licensing term, whichever is later.

A no-charge software upgrade from Unicenter ServicePlus Knowledge Tools r2.0 is available for any customer with an active maintenance contract.

In North America, if you have any questions regarding this notice, please contact a Customer Service Assistant at 1-800-841-8743, who will direct you to someone who can assist you. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm. For additional information on Unicenter ServicePlus Knowledge Tools please visit the Unicenter Service Desk Knowledge Tools home page at http://SupportConnect.ca.com.

We look forward to continuing our successful partnership with you. Your success is very important to us.