Unicenter Service Desk and Unicenter Service Desk Knowledge Tools r11.1
Localized Release in French, German and Japanese

September 25, 2006

To: Unicenter Service Desk Customers

From: The CA Unicenter Service Desk Product Team

Subject: Product Announcement for Unicenter Service Desk and Unicenter Service Desk Knowledge Tools r11.1 Localized Release in French, German and Japanese

On behalf of the CA team, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that Unicenter Service Desk and Unicenter Service Desk Knowledge Tools r11.1 (Gen level 0608) our localized Release in French, German and Japanese is now available.

In North America, you can obtain your copy of that Unicenter Service Desk r11.1/Gen level 0608 by calling 1-800-841-8743 or contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm. Please use one of the following TOPS or material codes when ordering:

You may also download this product through SupportConnect.ca.com.

Should you need any assistance in understanding these new features, or in implementing this latest release, our CA Technology Services experts can help. For more information on CA Technology Services and how you can leverage our experience, contact us through your local CA office or visit http://www3.ca.com/services/.

We're proud of our ongoing product development, Technical Support, and maintenance programs that are designed to help our customers succeed, and believe our latest release is a good example of our efforts.

Thank you again for your business.