SupportConnect - Unicenter ServicePlus Knowledge Tools Technical Document Index
  

Unicenter ServicePlus Knowledge Tools
Technical Document Index

  • General Documentation
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  • PIBs
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    Doc ID# General Technical Support Documentation Last Revision
    General Documentation
    TEC447973 Retired knowledge documents are being returned by a search 03/13//08
    TEC446317 Clients are unable to create knowledge documents with status "Indexed" & Documents are being created with status "Non-Indexed" .Pdm_k_reindex.exe gives errors such as "EBR::REINDEX::Reindexing completed with errors". This happens on Keyword Search. 02/15/08
    TEC435073 Can I use the Knowledge Tools import/export utility to migrate knowledge documents from one system to another 10/03/07
    FAQ397216 Is there a maximum number of files in Knowledge Tools Library? 06/19/07
    TEC426358 Knowledge search works in an inconsistent way; the search words used do not correlate to the keywords, or contents, or both, of the knowledge items returned. 06/08/07
    FAQ397575 What is the maximum number of concurrent users for Unicenter Service Desk Knowledge Tools? 05/30/07
    TEC424344 How to disable the Knowledge Tools notebook from the Web GUI 05/10/07
    TEC380526 How to Turn on Tracing for BAPI 10/11/05
    TEC301163 Knowledge Tools 6.0 Email Setup & Notifications 10/20/03
    TEC284472 Integrating Unicenter ServicePlus Knowledge Tools 6.0 with Unicenter ServicePlus Service Desk 6.0 07/11/03
    TEC276789 Using Knowledge Import Tool (KIT) for USPKT 2.0 05/27/03
    TEC267898 Database connection information for Unicenter ServicePlus Knowledge Tools 2.0 01/15/03
    TEC270552 Knowledge into Unicenter Service Plus Knowledge Tools 2.0 from within Unicenter Service Desk 5.5/ Unicenter Service Plus Service Desk 5.5.1 01/13/03
    TEC270551 KNOWLEDGE TOOLS 2.0 Installation Document and getting KT 2.0 working from within Service Desk 5.5 11/15/02
    PIBs
    QI60211 NT -BUFFER OVERRUN VULNERABILITY 09/28/04
    QI57044 NT -DOWNGRADING KT BACK TO KEYWORD SEARCH 07/13/04
    QI54379 NT -KT NOT AFFECTED BY SUN JRE UNSPECIFIED DOS VUL - RELEASE 6.0 05/12/04
    QI54377 NT -KT NOT AFFECTED BY SUN JRE UNSPECIFIED DOS VUL - RELEASE 2.0 05/12/04
    QI53561 NT -ERROR UPLOADING ATTACHMENTS ON WINDOWS 2003 04/22/04
    QI53560 NT -FILE UPLOAD FAILS WHEN SUBMITTING KNOWLEDGE 04/22/04
    QI40590 NT -PATH SEPARATOR IS '>' WHEN IMPORTING FROM TEXT 06/30/03
     
     
     
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