CA is pleased to announce

Unicenter Service Desk, Unicenter Service Desk Knowledge Tools,
Unicenter Service Desk Dashboard r11.2
Product Announcement

Date: June 13, 2006
To: Unicenter Service Support Customers
From: The CA Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard Product Teams
Subject: Product Announcement for Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard

On behalf of the CA team, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that Unicenter Service Desk r11.2 - gen level 0606, Unicenter Service Desk Knowledge Tools r11.2 - gen level 0606, and Unicenter Service Desk Dashboard r11.2 - gen level 0606 are now available.

Release 11.2 of Unicenter Service Desk and Unicenter Service Desk Knowledge Tools provides unparalleled accessibility to the full capability of the product's web-based interface for use by our blind and limited vision user community. Changes have been made in support of the Section 508 and WCAG guidelines to improve compatibility with a wide array of operating system accessibility options and screen reader technologies. We would like to extend our appreciation and thanks to our beta testers in the federal government and private organizations who not only helped us ensure compliance with the guidelines, but whose unique perspective was crucial in providing a high degree of usability for our users.

The Unicenter Service Desk, Unicenter Service Desk Knowledge Tools and Unicenter Service Desk Dashboard r11.2 releases also provide DBMS support for Ingres, Microsoft SQL Server and Oracle. Additionally Unicenter Service Desk and Unicenter Service Desk Knowledge Tools provide OS support for Windows, Linux, Solaris, HP-UX and AIX.

We also encourage you to visit the Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard product information pages at http://SupportConnect.ca.com.

In North America, you can obtain your copy of Unicenter Service Desk r11.2, Unicenter Service Desk Knowledge Tools r11.2, or Unicenter Service Desk Dashboard r11.2 by calling 1-800-841-8743 or contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm. Please use the following TOPS code when ordering:

Should you need any assistance in understanding these new features, or in implementing this latest release, our CA Technology Services experts can help. For more information on CA Technology Services and how you can leverage our experience, contact us through your local CA office or visit http://www3.ca.com/services/.

We're proud of our ongoing product development, technical support, and maintenance programs that are designed to help our customers succeed, and believe our latest release is a good example of our efforts.

Thank you again for your business.