CA Service Desk
General Availability Announcement for Localized in French, German and Japanese

Date: February 27, 2007
To: Service Desk Dashboard Customers
From: The CA Service Desk Product Team
Subject: General Availability Announcement for Localized in French, German and Japanese

On behalf of CA, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Unicenter Service Desk Dashboard r11.2/Gen Level 0611 is now available.

The new release of Unicenter Service Desk Dashboard r11.2/Gen Level 0611 includes localization for French, German and Japanese languages. This release works with the localized versions of Unicenter Service Desk and Unicenter Service Desk Knowledge Tools r11.1 and the upcoming localized r11.2 products (Scheduled for Q2 2007).

Unicenter Service Desk Dashboard provides near-instant visibility of critical service desk operational metrics. Designed to support service desk management, concerned about the day-to-day activities within the service desk, the Unicenter Service Desk Dashboard features numerous out-of-the-box graphical and tabular views that can easily be plugged into an existing Unicenter Service Desk environment to provide instant value. These capabilities can help you meet and improve your service commitments and provide a high-level status of your entire support operation.

Key features of the Unicenter Service Desk Dashboard r11.2 Localized version:

• Delivers visibility of critical service desk operational metrics
• Includes numerous views that provide a status of the support operation
• Allows visibility into the self-service and knowledge management processes
• Seamless "drill down" integration with Unicenter Service Desk
• Provides cockpit-like graphical displays of key performance indicators
• Alerts support management to user-defined threshold violations

We encourage you to visit the Unicenter Service Desk Dashboard product information page at CA SupportConnectsm (SupportConnect.ca.com).
You may also download this product online through SupportConnect.ca.com.

Should you need any assistance in understanding these new features, or implementing this latest release, our CA Technology Services experts can help. For more information on CA Technology Services and how you can leverage our expertise, please use the online "Call Me Form" at www3.ca.com/services.

Thank you again for your business.