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SupportConnect - Support for Unicenter Service Desk
  

Unicenter Service Desk

Formerly Unicenter ServicePlus Service Desk, Unicenter TNG Advanced Help Desk,
Unicenter ServiceIT Enterprise and Workgroup Editions, Paradigm

What's New
  • Latest Supported eIAM Build For Unicenter Service Desk 11.2 - Updated
  • Unicenter Service Desk r11.2 Migration Page
  • Security Notice for Customers Using Products That Embed Ingres
  • Service Desk Memory Management
  • CA Support Statement for VMWare
  • Service Desk Web GUI Crashes After Applying Microsoft Patch KB918899
  • Security Notice Regarding CA iGateway (Buffer Overrun)
  • Working with the r11 MDB - architecture to optimization tips
  • Unicenter Service Desk \ Unicenter Knowledge Tools - Upcoming r11.2 Second Cumulative Patch
  • Unicenter Service Desk \ Unicenter Knowledge Tools - r11.2 Cumulative #1 Patch Published
  • Targeted End of Support for Ingres Database Platform Announced
  • Unicenter Service Desk/Unicenter Service Desk Dashboard Microsoft Windows Vista Support
  • What's New in the r11.2 Localized release of Unicenter Service Desk and Unicenter Service Desk Knowledge Tools
  • Additional information on implementing r11 including asset registration and reconciliation (CORA)
  • Interested in understanding the vision and direction of CA products? Join the Development Buddy Program.
  • Unicenter Service Desk r11.2 and Unicenter Service Desk Knowledge Tools r11.2 French, German, Italian, Spanish, Brazilian Portuguese and Simplified Chinese localized versions available for electronic download
  • The Incident & Problem Management Green Book has been updated
  • Announcing the Unicenter Service Desk Integrations Green Book
  • 2007 U.S. Daylight Saving Time Change Update Instructions
  • Overview of CA Education Courses for Unicenter Service Desk and Unicenter Service Desk Knowledge Tools
  • How to Submit a Customer Enhancement Request
  • CA Service Quality Management Provides Integration with Unicenter Service Desk and Unicenter Service Metric Analysis to CA Wily Solutions
  • Additional information on using CA Workflow with Unicenter Service Desk r11
  • "What's New" Archives
 Unicenter Service Desk

Solutions & Patches
  • Unicenter Service Desk Patches:

Technical Information by Product
  • CA CMDB
  • CA SupportBridge Solutions
  • CA Workflow
  • eTrust Identity and Access Management
  • Unicenter Service Desk Dashboard
  • Unicenter Service Desk Knowledge Tools

Technical Information
  • Technical Document Index
  • Documentation/Manuals
  • Certification Matrix
    11.2  |  11.1  |  11.0  |  6.0 SP1  |  6.0  |  5.5.1
    AHD/ServiceIT EE 5.0
    AHD/ServiceIT EE 4.5
    ServiceIT
  • Latest r11 Implementation Best Practices
  • End of Service / Drop Support Dates
    AHD r5.0
    AHD/ServiceIT EE r4.5
    AHD/ServiceIT EE r4.0
    ServiceIT
    Workgroup Edition r4.3x
    Enterprise Edition r4.3x
    Apriori and AutoAnswer
    Unicenter ServicePlus Customer Service r5.0
    Unicenter ServicePlus Service Desk 5.5/5.5.1 SP1 & SP2
    Unicenter ServicePlus Service Desk 5.5/5.5.1 SP3
    Unicenter ServicePlus Service Desk, r6 & r6/SP1
    Ingres Database
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