PinkVerified - Unicenter ServicePlus Service Desk 6.0

Unicenter ServicePlus Service Desk version 6.0 has been certified compatible with the Information Technology Infrastructure Library (ITIL) process framework. Certification was conferred by Pink Elephant Inc., a leading global resource for ITIL best practices consulting and training, in accordance with its PinkVerify program.

The PinkVerify status confirms that Unicenter ServicePlus Service Desk meets the requirements of four key processes: incident, problem, configuration and change management. By conforming to these standards, CA can assure customers and prospects around the world that its Unicenter ServicePlus Service Desk solution can support world-class practices in IT support and service.