Computer Associates International, Inc. is pleased to announce

Unicenter ServicePlus Service Desk
Product Announcement

To: Unicenter ServicePlus Service Desk Customers
From: The Computer Associates Unicenter Service Desk Product Team
Date: April 30, 2005

On behalf of the CA team, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products.

Today, we are pleased to announce the availability of Unicenter ServicePlus Service Desk r6 SP1. This service pack includes all maintenance published prior to this update. By installing this service pack, you ensure that your systems are current on maintenance for r6. This service pack also offers a full install for new users.

We encourage you to visit our SupportConnect website at SupportConnect, for detailed information concerning this service pack, up-to-date support information, and the latest technical bulletins.

Should you need any assistance, our CA Technology Services experts can help. For more information on CA Technology Services and how you can leverage our experience, please contact your local CA office or http://www3.ca.com/services.

In North America, you can obtain your copy of Unicenter ServicePlus Service Desk r6 SP1 by calling 1-800-841-8743 or contacting your local CA representative. If you are outside of North America, please call your local account representative or the local CA office. Please use the following TOPS code when ordering: USVD..99000, Gen Level SP01.

You may also download Unicenter ServicePlus Service Desk r6 SP1 through SupportConnect.

We designed our ongoing product development, customer support and maintenance programs to help customers succeed, and believe our latest service pack is a good example of our efforts.

Thank you again for your business. We look forward to continuing our partnership with you.