Unicenter Service Desk
Product Support Announcement

June 30, 2006

To: Unicenter ServicePlus Service Desk Customers
From: The CA Unicenter Service Desk Product Team

CA is continually working to improve our software and services to best meet the needs of our customers. With CA's recent announcement of the general availability of Unicenter Service Desk r11.2, we would like to take this opportunity to review the support schedule for currently supported releases of Unicenter Service Desk (Formerly known as Unicenter ServicePlus Service Desk).

With the announced availability of Unicenter Service Desk r11.2, support for Release Unicenter ServicePlus Service Desk 5.5/5.5.1 SP3 is now scheduled to be discontinued as of June 30, 2007.

If you have not yet upgraded to Unicenter Service Desk r11.2, we urge you to do so as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. For additional information on Unicenter Service Desk please visit the Unicenter Service Desk pages at http://SupportConnect.ca.com.

CA would like to help make your upgrade to the latest release of Unicenter Service Desk as straightforward and successful as possible. Therefore to assist you, we are offering the following:

• A no-charge software upgrade from Unicenter ServicePlus Service Desk 5.5/5.5.1SP1 to Unicenter Service Desk, r11.2 for any customer with an active maintenance contract.
  
  
• Publication of documents to help prepare you for your upgrade to Unicenter Service Desk, r11.2. Those documents can be viewed at http://SupportConnect.ca.com.
  
  
• CA Technology Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please outline your needs at http://www3.ca.com/services/.

When you are ready to request your upgrade or to obtain more information about Unicenter Service Desk r11.2 in North America please call 1-800-841-8743. You can also download the upgrade at http://SupportConnect.ca.com using electronic delivery. If you need additional information on the upgrade, contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm.

If you have any questions regarding the support schedule, please contact Unicenter Service Desk Technical Support at http://SupportConnect.ca.com.

We look forward to continuing our successful partnership with you. Your success is very important to us.