SupportConnect - Unicenter Service Desk Technical Document Index
  

Unicenter Service Desk
Technical Document Index

  • General Documentation
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  • PIBs
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    Doc ID# General Technical Support Documentation Last Revision
    General Documentation
    TEC461928 How to generate a Unicenter Service Desk R11.2 PKI certificate for use with other CA applications via web services. 04/23/08
    TEC450040 Notification Recipients Type field on Knowledge Activity Notifications. 04/09/08
    TEC449943 How can I hide the Knowledge Tab on the Analyst (or analyst based) web interface? 04/07/08
    TEC449922 Unable to generate Summary or Detail web reports when the servicedesk daemon is not started with the Local System Account. 04/07/08
    TEC449920 Using pdm_extract -f with nested select statements 04/07/08
    TEC449919 Is it possible to call the Service Desk Web Services API using Perl to create and update objects in Service Desk 04/07/08
    TEC449805 Periodically users are not able to login, and error "AHD04010: Login failed for userid" is seen in the log together with message "Could not logon RHD User"; 04/04/08
    TEC449785 Specifying a workshift Sat - Thu {8:00 am - 5:00 pm} with the correct syntax does not work. 04/04/08
    TEC449772 How is logging controlled in Service Metrics Analysis? 04/04/08
    TEC449771 How to uninstall and reinstall the embedded Asset Management (AMS) component. 04/04/08
    TEC449770 How do you un-deploy then redeploy The Service Desk web services. 04/04/08
    TEC449763 How to improve login authentication phase performances in presence of Ldap interface, when Unicenter Service Desk Contacts/Access Types use External Authentication. 04/04/08
    TEC449764 How to find the code related with buttons in webpages. 04/04/08
    TEC449755 Is it possible to rename the pdmweb.exe 04/04/08
    TEC449754 How to get statistics for logged in users? 04/04/08
    TEC435265 After changing the Access Type of a user from 'Analyst' to 'Employee', their scoreboard appears garbled. How can we resolve this? 03/28/08
    TEC449119 How to create a basic CA Workflow definition to create a request using CA Service Desk Web Services. 03/27/08
    TEC427624 How to reset EIAM Admin Password if lost? 03/27/08
    TEC449111 How to import attributes from Service Desk Change order table into CA Workflow? 03/27/08
    TEC449110 Groups and Service Types. 03/27/08
    TEC449017 How to create a basic CA Workflow definition to create a request using CA Service Desk Web Services. 03/26/08
    TEC448106 Steps to Confirm ServiceDesk/NSM Integration 03/14/08
    TEC448011 How to configure the Ingres database and operating system to display the euro symbol 03/13/08
    TEC447941 Displaying Additional Content for Knowledge Tools Documents 03/13/08
    TEC447853 Why is pdm_configure failing to install the CA Workflow? 03/12/08
    TEC446631 How to modify the default sort order in htmpl list pages. 02/19/08
    TEC446391 Can I deactivate CORA or accelerate the registration process (pdm_reg_assets)? 02/19/08
    TEC446359 How to correctly implement the Service desk option 'url_etrust_password_reset', under tab Administrator -> Option Manager -> Security 02/19/08
    TEC446347 Problem when inserting WorkFlow task. 02/18/08
    TEC446341 Possible problems with pdm_configure if a file NX.env is located in C: 02/18/08
    TEC446317 Clients are unable to create knowledge documents with status "Indexed" & Documents are being created with status "Non-Indexed" .Pdm_k_reindex.exe gives errors such as "EBR::REINDEX::Reindexing completed with errors". This happens on Keyword Search. 02/15/08
    FAQ406502 How to modifying which attributes are copied from a Request to a Change Order during "Open New Change from Request"? 02/08/08
    TEC431505 Fixes for Service Desk r11 Migrations 01/24/08
    TEC444771 Is there another way of determining why pdm_configure fails? 01/22/08
    TEC444770 How to resolve a situation in which a license error is got for License Key 2USP because of Knowledege Tool Component not licensed, but this component is actually not installed. 01/22/08
    TEC415251 How do I convert an instance of Service Desk from non-ITIL format to ITIL? 01/21/08
    TEC444227 How to automatically assign access type when a contact is imported from Ldap Server (DC) into service desk using ldap_enable_group option? 01/16/08
    TEC444190 The following error message is reported in stdlog: pdm_text_nxd 3620 ERROR callback.c 414 3841 objects registered; exceeds 750% of slump object hash size of 512 01/15/08
    TEC444124 Install fails when running from a directory. 01/15/08
    TEC444119 Mail notifications on closure of request/change Orders/Issues are not going out to the affected end user. 01/15/08
    TEC444117 Can we have CA workflow server installed on the secondary Service desk server instead of primary service desk server? Is it possible? 01/15/08
    TEC443814 Is it allowed in Unicenter Service Desk, to change the asset class name? 01/10/08
    TEC443019 While trying to download an attached Microsoft Office 2007 document ex: docx, pptx, xlsx to a service desk ticket, it pops up to download file with "zip" extension. How to fix this? 12/27/07
    TEC442698 Is it possible to recycle Tomcat without restarting the entire USRD Service? 12/20/07
    TEC442697 When "pdm_configure" is run, it cannot connect to the database, so pdm_configure fails. 12/20/07
    TEC442696 When migrating to r11 from 6.0, we received the following error message: "Cannot Open Database Requested in login "mdb". Login Fails." 12/20/07
    TEC442695 How can I translate the button labels? 12/20/07
    TEC442694 What methods other than Web Services exist for creating objects in Service Desk from other applications? 12/20/07
    TEC442147 In the Service Desk web interface, is it possible to disable the "Discovered Assets" button on the Asset/Configuration Item list form? 12/12/07
    TEC442099 "slump port is in use" error on executing the servicedesk configuration tool 12/11/07
    TEC442081 How can I configure the "Heartbeat" to change the interval a ping is fired to show activity between processes on the primary and secondary server? 12/11/07
    TEC442080 We have customised fields in the Contact table, and have mapped these fields to LDAP attributes, but when the LDAP_ENABLE_AUTO option is installed and a new user logs in, these customised fields do not get populated with any data. 12/11/07
    TEC442075 Service Desk takes a long time to start due to "heavy logging" of SQL Queries 12/11/07
    TEC441922 NSM and Change Impact Analyzer components are not listed when configuration is run, NSM integration was installed. 12/07/07
    TEC441921 How can we increase the limit to add more properties on Change Order "Properties" Button? 12/07/07
    TEC441733 Are there sample configuration steps required for Service Desk Integration With CA SiteMinder? 12/06/07
    TEC441496 Prerequisite for installing USRD Application Server while configuring mdb on a remote SQL Server Box - preventing error: "Error running SQL scripts to check permission" 12/04/07
    TEC441228 How to undo the results of the command pdm_webcache -b 11/30/07
    TEC441165 Upon initial Service Desk configuration with a SQL db; 'Task failed (Configure MS SQL Server). Continue?" error is received and configuration fails. 11/29/07
    TEC435927 Is there an example of how to setup a Multi Site Architecture? 11/27/07
    TEC435403 NSM/Service Desk Integration using TNG Converter 11/27/07
    TEC440785 The "Out of box" NSM - Service Desk integration may not work. 11/21/07
    TEC440784 How can we verify which html forms have been accessed? 11/21/07
    TEC440782 Which assets does pdm_discimp -r import into Service Desk? 11/21/07
    TEC440781 After running pdm_discimp -r command, duplicate assets with the same name appear to be created inside Service Desk 11/21/07
    TEC440780 In the dependency section of the CA Service Desk service in Windows, the MSSQL service is not listed. How do we add the MSSQL service as dependency for the Service Desk service? 11/21/07
    TEC438539 How can I add custom priority fields in service desk that will be visible for All admin, analyst, employee and customers? - I cannot see priority 1 and 2 for Employees\Customer interface what can we do to have them view priority 1 and 2? 11/15/07
    TEC438203 Chat Console and My Documents Node get added in Scoreboard with most of the clients after applying the three QO91538, QO91539, QO91540. What could be done to them? 11/12/07
    TEC437552 Surveys are configured to be sent for every request, but many users do not receive surveys for all of their closed requests. 11/06/07
    TEC437396 When using WSP and making just a screen/form change I get an error with pdm_publish: AHD04763: Required file wsp.altertbl is not in ‚/site/mods 11/02/07
    TEC437221 When creating an incident or request and selecting incident or request area lookup a blank window pops up with hour glass on right corner and nothing comes up. Similarly it could be the case while selecting categories lookup field in change orders. 10/31/07
    TEC436998 My Service Delivery logs have grown to a very big size, what can I do? 10/29/07
    TEC436997 Attaching large files via the Service Desk Webservice fails for files over 100kb - why? 10/29/07
    TEC436995 Trying to create an incident within a KB document, the links related to Create ticket and Create ticket based on Doc apear with "Undefined" labels. 10/29/07
    TEC436926 How to make the notification method 'Email' as the default for all the existing contacts. 10/26/07
    TEC436925 Installing and configuring a Service Desk installation using Oracle 10g as the database 10/26/07
    TEC436924 Is it possible to preset automatically the recipient list in the Manual Notification feature? 10/26/07
    TEC436921 When using Oracle 10g the MDB with Service Desk, does the DBA need to create a separate tablespace for mdb before running configuration? 10/26/07
    TEC436858 How to uninstall or install Assignee Autofill feature while searching request\incident? 10/25/07
    TEC435920 In the web interface of Service Desk; when attempting to delete a workflow task, you receive these errors: "AHD05704: This workflow task is not allowed to be deleted" OR "INVALID - AHD05969: At least one active Task is using the workflow template" 10/12/07
    TEC435919 When creating a Development/Test Service Desk server with a data import from a production server, how can we stop email notifications from being sent out on the Development/Test server? 10/12/07
    TEC435888 Unable to install MDB correctly without error: "MDB could not be built". 10/12/07
    TEC435882 How to revert back to ServiceDesk6.0 in the event that a Migration to R11.2 fails 10/12/07
    TEC435437 pdm_backup cannot extract all tables 10/08/07
    TEC435401 downloading attachments fails - Unable to remove file 10/08/07
    TEC435376 Error when running spell check on a document. 10/08/07
    TEC435366 How Licensing is Calculated for Analyst? 10/08/07
    TEC435362 The 'Create New Configuration Item' when right clicking on a Configuration Item in the Discovered Asset list, doesn't appear when connecting to Service Desk using specific users 10/08/07
    TEC435341 Why is uploading attachments very slow using IE 6.0? Typically, to upload 45 Mb takes minutes - not seconds. 10/05/07
    TEC435296 How to change font size when printing Summary/Detail reports 10/05/07
    TEC435284 When configuring Service Desk for the 'Tomcat port', can we use port 80; as we get an error message telling us to select a different port? 10/05/07
    TEC435266 Can you use the /3GB and /userva=xxxx switch in the boot.ini file of the OS to increase the memory that a process can use to beyond the 2Gb limit normally imposed on Windows processes? (On 32 bit systems) 10/05/07
    TEC435264 Why are some of the htmpl files for example the scratchpad.htmpl visible within WSP only in source mode and not in design mode? 10/05/07
    TEC435262 How so we impose complete restriction on accessing the Knowledge tools interface for the Service Desk analyst interface? 10/05/07
    TEC435259 How do you change the date format in web reports like indtl.rpt, the from the default American 'MM/DD/YYYY' to another format? 10/05/07
    TEC435079 How to avoid that the maileater replies automatically with an email 10/03/07
    TEC435074 Creating a case-insensitive Ingres database for Unicenter ServicePlus Service Desk 6.0 10/03/07
    TEC435071 Procedure to reset user scoreboard 10/03/07
    TEC435070 When creating a template/quick template with a solution included, the incident created with that template will not contain the solution of the template. Is this the normal way of functioning 10/03/07
    TEC435069 "Error accessing pm service" when trying to integrate a ca workflow process definition with service desk change category 10/03/07
    TEC435066 Web Page Message: "This page contains both secure and nonsecure items" 10/03/07
    TEC434997 When multiple events are firing or having their conditions checked within a brief period of time, some Service Type Events are delayed by a few minutes when firing 10/02/07
    TEC434979 Shipping Information missing from request details form 10/02/07
    TEC434766 After applying a Service Desk patch the Workflow IDE is throwing an error message: org.apache.xerces.dom.AttributeMap; local class incompatible: stream classdesc serialVersionUID = -788.... 09/28/07
    TEC434518 Why are stdlogs generating following error: 1484 EBR::MyTimerFunction()::Garbage collection timeout=-842150451::Search queue size=0 and why is bpeid_nxd is consuming high CPU? 09/27/07
    TEC433717 Receiving "EE_POZERROR Repository Error" when running Service Desk configuration or accessing the eIAM UI 09/17/07
    TEC433709 What are the MDB Database Roles used by ServiceDesk when using MS SQL as the DBMS? 09/17/07
    TEC433430 Is it possible to add or delete priority for Service Desk? 09/12/07
    TEC407411 How can I configure Service Desk so that users who log in through the Web Client do not have to enter their Windows login credentials again? 09/10/07
    TEC433021 Why can users who are not members of the groups with write permission to knowledge documents still modify the documents 09/06/07
    TEC433020 Unable to configure Service Desk using a Remote Ingres Database. ServicePlus Service Desk 6.0 SP1 does not contain the "nocase" dsc libraries for Ingres 09/06/07
    TEC432799 Recommendations on enforcing web service logic? 09/04/07
    TEC432798 When SupportBridge and ServiceDesk are integrated what is the URL the Technican would send the end user to initiate a session? 09/04/07
    TEC432778 After a large data import of contacts from an LDAP Directory store, ldap_sync does not update all of the contacts in Service Desk 08/31/07
    TEC432710 In the web interface of Service Desk, how is it possible to control the frequency of the Scoreboard refresh? 08/31/07
    TEC432295 How can we disable the Guest login which can be found on the login screen of Web Interface? 08/27/07
    TEC401685 How do you view the global user list actor members when defining a role within the CA Workflow? 08/15/07
    TEC431619 Procedure to load new data in to the Service Desk contact tables ca_contact and usp_contact. 08/15/07
    TEC431504 Tips and Tricks: Migrating to Unicenter Service Desk r11.2 08/13/07
    TEC431497 Can I use the dbload tools in Service Desk 6.0 to extract my 6.0 data and then import it into r11 with the r11 dbload tools 08/13/07
    TEC431390 Is there an r11 upgrade path available for customers running Service Desk 6.0 on a database other than Ingres, MS SQL or Oracle? 08/10/07
    TEC431389 What version of Service Desk do I need to be on in order to run the automated migration to r11? Can I upgrade from Service Desk 5.5 or earlier? 08/10/07
    TEC431388 Will changes to the Service Desk 6.0 Web Interface UI move to r11 when running the migration tool? 08/10/07
    TEC431387 Is there a migration utility provided to migrate my existing Service Desk custom reports to fit the new MDB structure? 08/10/07
    TEC431386 Can I install Unicenter Service Desk r11 fresh on a new server, point it to a 6.0 database, and run a migration utility to migrate the data? 08/10/07
    TEC431385 Where can I find documentation on migrating to Unicenter Service Desk r11.x from an earlier version of Service Desk or Knowledge Tools? 08/10/07
    TEC431142 Service Desk Web Services Methods to Create Attachments using DIME and Java 08/08/07
    TEC430704 How can the "Customize Scoreboard" link under the file menu be disabled? 08/02/07
    TEC430702 Attachment uploads fail after working for some time. 08/02/07
    TEC430597 Profile browser scratchpad: quick close and quick template usage 08/01/07
    TEC430504 Where can I find information on cluster setup for Service Desk? 07/31/07
    TEC430330 Category information not viewable following a bulk load via e.g. pdm_userload 07/30/07
    TEC430329 Wrong name noted in the 'file name' box when saving an attachment 07/30/07
    TEC430294 Email notifications have unprintable characters in the subject and body when operating system language settings are not English 07/27/07
    TEC430234 How to ensure that, for sending Manual Activity Notifications, the 'Internal' option is always checked 07/27/07
    TEC416406 Is there a quick method to switch to the Service Desk root directory via a Command Prompt? 07/27/07
    TEC430049 Confusion regarding the webservice_session_timeout option 07/26/07
    TEC418883 Why aren't my undelivered e-mail notifications saved in the Service Desk "mail_undelivered" directory? 07/20/07
    TEC429400 How can I send backslashes within a Manual Notification? 07/18/07
    TEC429384 Error "Logon failed. Details: 01S00:[Microsoft][ODBC driver for Oracle]Invalid connection string attribute" connection string attribute" 07/18/07
    TEC428825 AHD58021 or AHD58005 when using pdm text cmd to update an existing object using mode 'Update' or 'Update-only' 07/11/07
    TEC428793 Can Workshift Schedule date ranges be entered in a format other than MM/DD/YYYY? 07/10/07
    TEC428627 How do I configure the Document Repository to handle the Adobe .pdf file extension? 07/09/07
    TEC428519 A guide to extracting data by date range using pdm_extract. 07/05/07
    TEC428183 Adding the "Created By" Contact name to an Activity Notification 06/29/07
    TEC427484 How to run a Microsft SQL Server trace 06/22/07
    TEC427482 How to create a test system that mimics production, when production was a migration from 6.0 or earlier and the Computer or Software Extensions were used 06/22/07
    TEC427435 Using 'ldap_test' to test the LDAP options prior to installing them via the Service Desk Options Manager 06/22/07
    TEC427280 Difference between the Dateformat settings of web.cfg and the EXPANDER_FORMAT in NX.env 06/20/07
    TEC427279 How to Set up a workshift for different business hours 06/20/07
    TEC427278 How to configure Service Desk SQL database agents to connect to SQL Server via Shared Memory, rather than by the common default of TCP 06/20/07
    TEC427262 Determine the Function Group for an Object / Table in Service Desk. 06/20/07
    TEC427174 Error "There is a problem accessing CA Workflow" 06/19/07
    TEC427173 How do I use the SupportBridge and Service Desk integration? 06/19/07
    TEC427172 Integrated SupportBridge with Service Desk, but when creating a SupportBridge session only the web chat function is usable; all the other options are greyed out. 06/19/07
    TEC398486 Bulk importing Assets from a Unicenter Asset Management INGRES database 06/19/07
    FAQ397217 Receiving error "Error running SQL script to check permission" when trying to run configuration in R11.1 with SQL Server on a remote server. 06/19/07
    FAQ397216 Is there a maximum number of files in Knowledge Tools Library? 06/19/07
    FAQ396769 Is there a way to bulk load LDAP Directory Listing information into Unicenter Service Desk? 06/18/07
    TEC426939 Procedure to upgrade Service Desk 6.0 in a SOLARIS/UNIX environment using an Oracle 8 or 9i database to release 11.2 with an Oracle 10g R2 database 06/14/07
    TEC426857 Error "Can't execute command" and pdm_configure does not start 06/14/07
    TEC426844 How to disable the Search prompt an 'Employee' sees when opening a ticket? 06/14/07
    TEC426380 How to check and change the DB collation in Microsoft SQL 2000. 06/08/07
    TEC426379 Can the root Knowledge Category name be changed; defaults to TOP? 06/08/07
    TEC426364 How to stop Service Desk creating a large number of files related to sending of emails in the temporary directory 06/08/07
    TEC426358 Knowledge search works in an inconsistent way; the search words used do not correlate to the keywords, or contents, or both, of the knowledge items returned. 06/08/07
    TEC425795 How to set a default value for a field that is a reference to a UUID data type 06/01/07
    FAQ397576 Can I set up an unattended (batch) execution of pdm_configure? 05/30/07
    FAQ397575 What is the maximum number of concurrent users for Unicenter Service Desk Knowledge Tools? 05/30/07
    TEC425521 How to create Incidents via the command line using an input file 05/29/07
    TEC425427 How to use Managed Surveys in Service Desk 05/24/07
    TEC425374 Why are CI Details missing after using Web Screen Painter? 05/24/07
    TEC425264 Error 'method (got_dap_domset): Unknown error' with LDAP auto creation and ldap_sync when using Service Desk LDAP integration with Novell eDirectory 8.7.3 05/23/07
    TEC385154 Decoding the Date and Time Fields in the SQL Database Tables 05/21/07
    TEC425092 How to successfully integrate SupportBridge 6.0 with Service Desk 11.2 05/21/07
    TEC425010 SupportBridge has been installed. How do I do the initial configuration. 05/21/07
    TEC424794 How to prevent the creation of a new issue when replying to an email message received from a ServiceDesk issue and update an existing issue instead. 05/17/07
    FAQ396791 In the Web Services User Guide, it mentions using 'ID' (upper case) as a method parameter. Can I use 'id' (lower case) as well? 05/15/07
    FAQ380589 When connecting to the web interface with Internet Explorer the PDA interface is shown instead of the correct login page. 05/14/07
    TEC424518 How to configure LDAP integration with Novell eDirectory where users are spread over multiple organization units 05/13/07
    TEC424517 Contact details are marked as inactive following the running of the ldap_sync command 05/13/07
    TEC424447 When clicking save in the CA Workflow IDE, does this actually save the process definition or actors to a physical location in case they need to be restored? 05/10/07
    TEC424344 How to disable the Knowledge Tools notebook from the Web GUI 05/10/07
    TEC424124 Calculation Error on SLA tab for Requests Violated Today (TblQryViolatedToday) 05/08/07
    TEC423973 How to restart the data migration after making changes to the custom .sch files to solve a problem of data loss during the 6.0 to 11.2 migration. 05/04/07
    TEC423972 During the migration from 6.0 to 11.2, there was some data loss. How can I test whether this has been fixed by changing the custom .sch file? 05/04/07
    TEC423955 Migrating from 6.0 to 11.2 results in data loss from customised tables. 05/04/07
    FAQ395682 What algorithm is used by Unicenter Service Desk to generate a new UUID? 05/31/06
    TEC423370 Error in the Service Desk, Analysis menu under the Administration tab "Unknown argument -u Usage: C:/USRD111/bin/rpt_srv.exe ..." 04/27/07
    TEC423162 In the Administration tab, within Options Managers, options have a status of "In Progress". 04/25/07
    TEC423093 Moving data and customizations from one server to another, or migrating the database from Ingres to MS SQL, or both 04/24/07
    FAQ395003 After deleting the MDB and rerunning Unicenter Service Desk configuration; where I selected to use ITIL, the GUI is actually NON-ITIL. Why is this happening? 04/23/07
    TEC422996 How to make customised multi-line fields preserve carriage returns in e.g. utilites or mailings? 04/23/07
    TEC422994 Is it possible to disable the web interface timeout warning message? 04/23/07
    TEC422993 Why do I get an error "Error running SQL script to check permission" during execution of the USRD configuration (pdm_configure)? 04/23/07
    TEC422874 Surveys are not being sent on first-call (quick-close) closure 04/20/07
    TEC422799 How to open and close unique requests using event_token and SEARCH_EXPLICIT criteria in case of Service Desk & NSM integration. 04/19/07
    TEC422738 Resizing windows after setting 'Preserve Popup Window' option within preferences 04/19/07
    TEC422559 Changing the server name with EIAM installed causes a problem running pdm_configure 04/18/07
    TEC422443 Search Knowledge from a Request multiple times, an Audit Trail activity is only added once 04/17/07
    FAQ394035 International characters can be entered correctly and the object saved. When reopening the object you see strange text. Also on checking the sqlserver Service Desk database you can see it is saved incorrectly. 04/13/07
    FAQ394038 Is it possible to specify the path for the SQL database during the configuration of Service Desk? 04/13/07
    FAQ394037 Is it possible to remove the splash screen when the java client starts? 04/13/07
    FAQ394039 Where do I find R11 Service Desk / Knowledge Tools tables and objects? 04/12/07
    TEC422050 Why is a 'dropdown' field changed to be a 'lookup' in the WEB interface? 04/11/07
    FAQ394036 When sending an email with an address not matching a Contact in the Contact table (ctct), no Request is created and an error is written to the stdlog on the email address. The "allow anonymous" option is installed. 04/03/07
    TEC420819 How to configure Service Desk to use Transport Layer Security (TLS). 03/27/07
    TEC420521 Detecting and resolving performance problems or unresponsiveness of Service Desk R11.x when using Ingres r3 as the DBMS 03/23/07
    TEC420519 Avoiding field truncation on out of the box fields that have been extended, when migrating from Service Desk 6.0 03/23/07
    TEC420354 Desktop and Server Management and Service Desk integration 03/21/07
    TEC420125 Service Desk Memory Management 03/19/07
    TEC419278 How to Create Knowledge Categories from an input file file. 03/08/07
    TEC416657 Does it matter what order is used to stop and start services on the Primary and on any Secondary servers? 03/07/07
    TEC419065 During migration from Service Desk 6.0 to 11.2 the location table, location name has strange values. 03/06/07
    TEC418989 How to change the text under the "Type" and "Description" fields in the "Activities" tab of a ticket. 03/05/07
    TEC418959 Procedure to increase Tomcat memory for Service Desk R11.2 03/05/07
    TEC418882 Is there a way to set user Preferences globally? 03/02/07
    TEC418856 How can the "Customize Scoreboard" link under the file menu be disabled? 03/02/07
    TEC418749 How do I increase the logging level in the Service Desk stdlog? 03/02/07
    TEC417671 Can the attachment functionality work via IIS? 02/15/07
    TEC417670 Defining a Workshift so as to avoid SLA's firing on a holiday 02/15/07
    FAQ332744 How to use maileater to ensure that the orignal email and any asociated attachment are both kept? 02/14/07
    TEC417536 How to Delete Knowledge Documents based on the Status. 02/13/07
    TEC417356 How to install CA workflow client and connect to a remote server. 02/09/07
    TEC416923 Why are 'null' rows returned against some database views? 02/09/07
    TEC417200 Can I set the Assignee and the Status to Published of a Knowledge Document when loading documents via pdm_kit? 02/08/07
    TEC416689 Purge Notify Log Header table 02/05/07
    TEC416400 Error "Computer Associates Licensing -2USP- Component not licensed" in lic98.log even thoug Knowledge Tools is not being used and has not been activated. 01/31/07
    TEC416359 How to apply Service Desk patches using Applyptf? 01/31/07
    TEC416156 When creating a new field in web screen painter through schema designer, there is an option to render the field type as a QREL field. What does this field type accomplish? 01/29/07
    TEC416138 Is it possible to migrate from a supported language in Service Desk 6.0 to a different, though supported language in r11? 01/29/07
    TEC415890 Error "AHD02054: Couldn't connect to the server - Please check the network and that server services are running." when using Microsoft Windows Terminal Server Emulation 01/25/07
    TEC415251 How do I convert an instance of Service Desk from non-ITIL format to ITIL? 01/17/07
    TEC415162 How do you remove stored queries from a user? 01/15/07
    TEC414686 Why doesn't the service restart after detaching and re-attaching a database from within MSSQL? 01/08/07
    TEC413531 Reinstalling the CA Workflow component part of Service Desk 12/18/06
    TEC413526 How to narrow down port disconnect problems related to the Java Client or Secondary Server? 12/18/06
    TEC411782 How to restart Work Flow/Tomcat service without affecting Service Desk; assuming IIS is being used as the Web Server for Service Desk 11/22/06
    TEC411771 How to change (Alias) the WEB URL for accessing Service Desk 11/22/06
    TEC411768 What is the SQL Query to view dates from Service Desk tables in Standard Date & Time format? 11/22/06
    TEC409958 Unicenter NSM integration does not create any requests after integration fix was applied 10/30/06
    TEC409954 "ERROR: format compile error" when running pdm_deref 10/30/06
    TEC408763 How to install directly from an ISO image as an alternative to burning to DVD first. 10/16/06
    TEC408295 Why didn't I get the JAVA Client on the localised Unicenter Service Desk? 10/11/06
    TEC406913 Activity notifications are not sent and cannot be editted to add Object Contacts. All fields which determine which type of record the activity notification is valid for are set to "NO". 10/09/06
    TEC407985 Viewing Overall or Knowledge Categories statistics in the Knowledge Report Card as a Knowledge Manager 10/06/06
    TEC407124 "AHD04665: This knowledge document has been deleted" error when clicking on a Knowledge Document in a Dashboard Report. 09/26/06
    TEC406911 Errors during a bulk load into the MDB, using pdm_load 09/26/06
    TEC406397 How to remove a customized field from Unicenter Service Desk and the MDB 09/19/06
    TEC401685 How do you view the global user list actor members when defining a role within the CA Workflow without getting error EE_NOTATTACHED 07/20/06
    TEC394113 Unicenter Service Desk r11.x Entity Relationship Diagram (ERD) Poster 06/06/06
    TEC397440 CA Workflow installation fails when using JDBC 2005 05/31/06
    TEC396790 Notifying the Assignee of a Workflow Task when the Task Status changes 05/19/06
    TEC394858 Service Desk and CA workflow Integration 04/21/06
    TEC391046 Using eTrust SiteMinder for authenticating Service Desk Web users. 03/07/06
    TEC388972 How to Change EiamAdmin password 02/09/06
    TEC388970 How to move KT Daemons onto a secondary server. 02/09/06
    TEC272010 Information on Unicenter Service Desk 5.5/Unicenter ServicePlus Service Desk 5.5.1 Service Pack 1 12/29/05
    TEC380515 Notify Next Workflow Task Assignee on Pending Status 10/11/05
    TEC380513 Running 'pdm_backup' as an Overnight, Scheduled Job 10/11/05
    TEC380512 What is @NX_SLUMP_HASH= variable used for in NX.env? 10/11/05
    TEC380511 How does Service Desk Process eMails? 10/11/05
    TEC380510 Java GUI on Terminal Services or CITRIX Environment 10/11/05
    TEC377759 What's New in Service Desk v5.5/5.5.1 09/12/05
    TEC364378 HOW TO RUN REPORTS USING PDM_TASK ON UNIX INSTALL 04/26/05
    TEC364355 Increase the priority of a request based off of a SLA 04/26/05
    TEC347443 UNICENTER SERVICEDESK IS NOW OPEN 11/09/04
    TEC338922 WIN XP/SP2 JAVA CLIENT CONFIGURATION 08/13/04
    TEC323217 Unicenter ServicePlus Service Desk 6.0 Entity Relationship Diagram (ERD) Poster 04/26/04
    TEC318273 The ServicePlus Scoreboard for 24x7 Global Support 03/08/04
    TEC316885 Box-to-Box migration and Knowledge Tools 1.0 upgrade to Keyword Search 6.0 02/23/04
    TEC315586 Known Issue With Windows Error Reporting 02/10/04
    TEC314642 How do I put the system in 'dbadmin mode' and why would I want to? 02/02/04
    TEC300440 Integration of Unicenter ServicePlus Service Desk and Unicenter Remote Control 6.0 10/13/03
    TEC284472 Integrating Unicenter ServicePlus Knowledge Tools 6.0 with Unicenter ServicePlus Service Desk 6.0 07/11/03
    TEC267874 Version Control 02/24/03
    TEC272007 Submitting Knowledge from Within Service Desk and publishing documents through Architect 12/20/02
    TEC272004 Enable Knowledge Tools 1.0SP1 from within Service Desk 10/30/02
    TEC267892 Creating Knowledge Tools Database and Installing Knowledge Tools 09/23/02
    TEC267890 Effects on TNG integration after running pdm_edit 08/13/02
    TEC267888 Installing the IIS Lockdown Tool with AHD 05/16/02
    TEC267887 Did you know that you get Knowledge Tools automatically installed with Unicenter Service Desk 5.5? 05/16/02
    TEC267886 Unicenter Service Desk 5.5 and knowledge features 05/16/02
    TEC267883 Setting Up Attachments on a Windows Platform 05/07/02
    TEC267885 Tuning Internet Explorer's Cache 01/10/02
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