SupportConnect - Unicenter Service Desk \ Unicenter Knowledge Tools - r11.2 Cumulative #1 Patch Published
  

Unicenter Service Desk \ Unicenter Knowledge Tools - r11.2
Cumulative #1 Patch Published

Released: September 27, 2007
Last Updated: February 07, 2008

Note, please plan to install these mandatory published patches to be on latest maintenance as the frequency of post cumulative test fixes will require the published patches as a prerequisite.

The first cumulative patch for Unicenter Service Desk and Unicenter Service Desk Knowledge Tools r11.2 has been released for download. Just over 300 corrections have gone into this patch denoted by Service Desk components: Service Desk Server (USRD), Service Desk Web Server (USRDWS), and Server Desk Web Screen Painter (USRDWSP). You can download the cumulative patches here, http://supportconnectw.ca.com/public/ahd_paradigm/downloads/usvdr112-solpatch.asp.

For a smooth transition to our published patches, please review our Cumulative Incidents.

A list of the problems resolved by the cumulative patch can be found in the following table. For more information on a particular problem, search the knowledge base on SupportConnect or view the cumulative patch documentation.

Product Problem # Description
USRD 17 CA_OWNED_RESOURCE TABLE REGISTRATION PROBLEM
USRD 22 WRONG ANALYST IN ACTIVITY LOGS
USRD 25 PROBLEM WITH SETTING OPTIONS FROM COMMAND LINE
USRD 28 PDM_DEREF STRIPS ZEROS FOR CERTAIN COLUMNS IN THE OUTPUT
USRD 29 REQUIRED TEXT FIELDS ACCEPT BLANKS AS INPUT
USRD 30 PROBLEM DOWNLOADING ATTACHMENTS
USRD 35 MIGRATED DOCUMENTS DO NOT HAVE CORRECT PERMISSIONS
USRD 36 FAIL TO CONFIGURE ON A WINDOWS 2003/SQL 64 BIT SYSTEM
USRD 39 SCOREBOARD PROBLEM WITH GROUP QUERIES
USRD 40 PDM_RESTORE FAILS TO RESTORE ALL HTMPL FILES
USRD 41 STATUS OF NEW WORKFLOW TASK IS INCORRECT
USRD 44 CA WORKFLOW TASKS DO NOT TERMINATE ON CANCEL
USRD 45 SUPPORT UTF-8 ON WINDOWS
USRD 46 CANNOT DELAY SLA EVENTS ATTACHED MANUALLY
USRD 48 SCHEMA ERROR NOTE_BOARD TABLE
USRD 49 MULTIPLE SURE_CHECK OUT IS COMING OUT AS ERROR
USRD 50 BPEBR_NXD PROCESS CORES DURING SEARCH
USRD 53 TIME SPENT FIELD FOR ACTIVITY LOG IS BLANK
USRD 54 BPEBR_NXD USES 99.9 CPU AND KNOWLEDGE SEARCH HANGS
USRD 55 SPURIOUS CARTESIAN JOIN ON SOME QUERIES
USRD 56 WRONG CONTACT.DEPARTMENT IN FILE TEXT_API.CFG
USRD 57 DOWNLOADING LARGE ATTACHMENTS CRASHES SLUMP SERVER
USRD 59 LDAP_SYNC ERROR
USRD 61 ERROR CREATING A KNOWLEDGE TREE DOCUMENT
USRD 62 MAILEATER APPLICATION ERROR
USRD 63 MISSING RECORDS AFTER MIGRATION
USRD 65 PDM_CONFIGURE DOES NOT DETECT EIAM UPGRADE
USRD 66 NO RESPONSE TO TRIGGER P_GROUPS_DELETE ERROR
USRD 67 MIGRATION: MISSING 1 ROW PER 10K
USRD 68 ADD MIME-VERSION: 1.0 TO MESSAGE HEADER FOR RFC 1521
USRD 69 DUPLICATE KEYS IN TABLE P_GROUPS
USRD 71 KT SECURITY PROBLEM WHEN USING INHERITANCE
USRD 72 PARSE ERROR IN STDLOG DUE TO A SINGLE QUOTE MISSING
USRD 73 WRONG DEFINITION IN ISSUE.MAJ
USRD 74 USED P_GROUPS ARE DELETED
USRD 76 TIMESPAN ERROR IN REPORT
USRD 80 PROBLEM WITH RESTORING KNOWLEDGE DOCUMENTS
USRD 81 BOPLOGIN.EXE PROCESS CRASHES WITH LDAP_GROUPS_ENABLED OPTION
USRD 82 BLANK "CREATED BY" FIELD FOR ACTIVITY
USRD 83 JAPANESE CHARS ARE CORRUPTED IN MAIL REQUESTS
USRD 86 KNOWLEDGE DOC ASSIGNEE NOT SET VIA PDM_KIT.EXE
USRD 95 RANDOM ANALYSTS RECORDED IN ACTIVITY LOGS WHEN EVENTS FIRE
USRD 96 DST 2007 CHANGES FOR US AND TIMEZONE TABLE
USRD 97 ACTIVITY LOG DOES NOT CONTAIN DISPLAY NAME FOR SREL
USRD 98 SEARCHING ERROR KEYWORD IN KOREAN
USRD 99 PAGER EMAIL NOTIFICATION DISPLAY INCORRECT/INCOMPLETE DATA
USRD 109 DVANCE SEARCHING OPTION AS 'WORDS BEGINNING WITH' NOT WORK
USRD 111 SORT OF DATA PARTITION DATA LIST
USRD 112 ERROR USING PDM_USERLOAD
USRD 115 ALL EMAIL NOTIFICATION HAS EMPTY SPACE AT 40TH POSITION
USRD 116 PDM_RESTORE CORRUPTS PNG FILES
USRD 117 PDM_OPTIONS_MGR DOES NOT WORK FOR LDAP_DN
USRD 118 SERVICEDESK HAS NO DEPENDENCY ON THE ORACLE DATABASE SERVICE
USRD 120 KT CONSTRAINT CRASHES SEARCH ENGINE
USRD 121 DATA PARTITION ON ACCESS TYPE NOT TAKING EFFECT
USRD 122 FORM NOT FOUND IN FORM SERVER
USRD 123 REPLACE ACTUAL SPACES WITH  
USRD 124 PDM_CONFIGURE ERRORS DURING NSM AND CIA ARE INTEGRATED
USRD 127 AUDIT LOG FOR ASSETS SHOW INCORRECT VALUES
USRD 129 SEARCH FILTER WITH GROUP MEMBER DATA PARTITION
USRD 130 LOCATION PRIMARY_CONTACT_UUID
USRD 131 ALL WEBENGINES RECYCLED
USRD 132 PROFILE BROWSER & CONSTRAINT
USRD 134 MIGRATING CONTACT_METHOD TABLE WITH CUSTOMIZATION
USRD 135 DATA PARTITIONS NOT WORKING FOR ATTACHMENTS
USRD 136 AUDIT LOG FOR RELATED CI, CONTACTS AND ORGANIZATION
USRD 137 DOMSRVR CRASH DURING LREL SORT
USRD 138 OBJECT MANAGER CACHE NOT IN SYNC
USRD 139 REPORT MISSING INFORMATION
USRD 140 AHD11016: FAILED TO DOWNLOAD THE FILE
USRD 143 EMAIL RESPONSE NOT INDICATING PROBLEMS ON ATTACHMENT
USRD 144 KNOWLEDGE TOOLS DAEMON SELECT METHOD
USRD 145 CURR_USER_ID UNABLE TO GET ID
USRD 146 WEB SERVICE THREAD ABORTED
USRD 147 WRONG MAJIC GENERATED AFTER WSP SCHEMA CHANGE
USRD 149 SQL STATEMENT PREPARE ERROR-SESSION NOT OPENED
USRD 150 BPVIRTDB -CANCELLED QUERIES IN SUPSENDED STATE
USRD 151 PDM_LOAD LEADING ZERO PROBLEM
USRD 154 SEVERE ERROR ON ATTACHMENTS
USRD 155 SPEL_SRVR FAILED SIGSEGV ERROR
USRD 159 ATTACHMENTS ATTACH AND DETACH
USRD 161 INTERNAL NOTIFICATION FROM CAWF IS VISIBLE
USRD 162 SREL FIELD LENGTH ALWAYS 60
USRD 163 JAVAW STILL RUNNING WHEN PDM_TOMCAT_NXD DIES
USRD 165 TURN ON THE MAILEATER PROBLEM
USRD 166 BOPLOGIN.EXE PROCESS CRASHES WHEN DOING MERGE
USRD 167 WEB SCREENPAINTER UPDATE RECORD
USRD 168 PERMISSION CHANGE ENHANCEMENT
USRD 173 DEVICE PARAMETER PASSED TO AHD.DLL IS IGNORED
USRD 174 INACTIVE CATEGORY HANGS WEB SERVICES
USRD 176 WORKFLOW PROPERTIES DISPLAYED IN WRONG ORDER
USRD 181 INCIDENT PRIORITY DEFAULT VALUE
USRD 194 GET_OBJECT_VALUES ERROR MESSAGE
USRD 195 DNS_NAME CACHES ARE NOT LOGGED
USRD 199 AUTO ASSIGN TO UNAVAILAIBLE ANALYST
USRD 213 LOW PERFORMANCE USING AUTO ASSIGNMENT
USRDWS 4 SETTING DEFAULT PRIORITY FOR REQUESTS ON EMPLOYEE WEB INTERFACE
USRDWS 8 RESET TREE BUTTON DOES NOT WORK FOR ANALYSTS
USRDWS 12 WRONG ERROR ON FAILURE TO INSERT TASK
USRDWS 18 PROBLEM WITH ATTACHMENT'S FILE SIZE LIMITATION
USRDWS 20 SOMETIMES PDM_LIST DOES NOT DISPLAY ANY DATA
USRDWS 22 CANT CLICK BUTTON
USRDWS 30 INCIDENT AND PROBLEM FIELDS MISSING IN ITIL
USRDWS 32 LINKING A KNOWLEDGE DOCUMENT TO A REQUEST/ISSUE
USRDWS 34 TODAY'S REQ CALLBACKS DOESN'T SEARCH CORRECTLY
USRDWS 35 REQUIRE_INCIDENT_GROUP NOT SHOWING GROUP IN GREEN
USRDWS 37 SITEMODS.JS SHOULD BE THE LAST SCRIPT REFERENCED
USRDWS 38 AHD04400 ARGUMENT ERROR
USRDWS 40 REQUEST AREA LABEL SHOWS NAN
USRDWS 43 OPTION EDIT_COMPLETED_TASK
USRDWS 44 UNABLE TO VIEW ATTACHMENTS
USRDWS 46 REQUIRE_REQUEST_GROUP NOT SHOWING GREEN
USRDWS 47 ERROR AFTER CLICKING ASSET LINK ON SUBMIT KNOWLEDGE
USRDWS 48 ERROR MODIFYING DETAIL_WF.HTMPL VIA WEB SCREEN PAINTER
USRDWS 49 NO RESPONSE WHEN ADDING A CONDITION
USRDWS 51 QUOTES MISSING IN FIELD NAME
USRDWS 52 KNOWLEDGE SEARCH MIGHT HANG ON CARRIAGE RETURN
USRDWS 53 ASSIGNEE NOT WORKING AFTER SETTING REQUEST AREA
USRDWS 54 ADDING A BUTTON CAUSES LABELS TO BE OUT OF SYNC
USRDWS 55 ERROR SUBMITTING KNOWLEDGE WHEN AVOID POPUPS ENABLED
USRDWS 56 ERROR MODIFYING DETAIL_ISS_WF.HTMPL VIA WEB SCREEN PAINTER
USRDWS 58 INTERNATIONAL CHARS AND SEARCH FILTER
USRDWS 59 CZECH CHARS IN ATTACHMENTS MIGHT CAUSE A HANG
USRDWS 60 WRONG NAME SHOWN IN THE SURVEY ACTIVITY LOG
USRDWS 61 UNABLE TO UPLOAD ATTACHMENTS TO REMOTE REPOSITORY
USRDWS 62 LIST MIGHT HANG ON PROB_CATEGORY DATA PARTITION
USRDWS 64 WEB FORMS OCCASIONALLY SHOW HOUR GLASS AFTER LOADING
USRDWS 65 REQUIRE_PROBLEM_GROUP NOT SHOWING GROUP IN GREEN
USRDWS 67 ACTIVITY LOG DETAIL SHOWS WRONG ANALYST NAME
USRDWS 68 FAIL TO LAUNCH PROFILE BROWSER FROM URL
USRDWS 69 CAN NOT CREATE PARENT OR CHILD ASSET
USRDWS 70 BAD WHERE CLAUSE ERROR IN PROFILE BROWSER
USRDWS 71 KT REPORT CARD DISPLAYS INCORRECT COUNT
USRDWS 72 SPECIAL CHARACTERS IN SERVICE TYPE NAME
USRDWS 73 USER ID WITH \U CAUSES ERROR DURING LOGIN
USRDWS 74 ASSIGNEE AUTOFILL CAUSES WEB ENGINE TO CRASH
USRDWS 75 SUPPORT FOR UTF-8 ENCODING ON WINDOWS
USRDWS 76 PROFILE BROWSER DISPLAYS CONTACT LIST IN BOTH PANES
USRDWS 77 PAGE MIGHT HANG ON ACTIVITIES WHEN AVOID POPUPS ENABLED
USRDWS 79 WEB SERVICE CALLS TRUNCATE ATTRIBUTE VALUES
USRDWS 80 TIME SPENT FIELD FOR ACTIVITY LOG IS BLANK
USRDWS 81 STORED QUERY BAD WHERE CLAUSE ERROR
USRDWS 82 CAN NOT ADD KT SOLUTION TO AN UNSAVED TICKET
USRDWS 83 ERROR ADDING A CHILD OR PARENT ASSET WITH + SIGN
USRDWS 84 ERROR UPDATING ASSETS ON A NEW TICKET
USRDWS 85 PLUS SIGN IN LOG COMMENT CAUSES ARGUMENT ERROR
USRDWS 86 CATEGORY WITH PLUS SIGN MIGHT HANG EMPLOYEE REQUEST
USRDWS 87 WRONG FILENAME IN ATTACHMENT LIST
USRDWS 88 ERROR AFTER REMOVING FIELDS FROM DETAIL ASSET FORM
USRDWS 90 WARNING MESSAGE FROM REPORT EVEN ON ONE RECORD
USRDWS 91 CGI ERROR WHILE EDITING CHANGE ORDER TICKET
USRDWS 92 ERROR AFTER REMOVING THE CATEGORY FIELD FROM DETAIL FORM
USRDWS 93 PROFILE BROWSER ERRORS WHEN GROUP HAS QUOTES
USRDWS 94 ASSET SELECTION VIA PROFILE BROWSER NOT SAVED
USRDWS 98 EXTERNAL AUTHENTICATION WITH PDA INTERFACE
USRDWS 99 WEB ENGINE MAY CRASH WHEN HTMPL FILE MISSING
USRDWS 100 PLUS SIGN CAUSES ERROR FOR SOLUTION ACTIVITY
USRDWS 103 ATTACHMENT MAX PROBLEM ON EMPLOYEE INTERFACE
USRDWS 104 MISSING LINK AND BROWSER BACK BUTTON
USRDWS 105 SEARCH ERROR IN KNOWLEDGE SUB CATEGORY
USRDWS 106 REQUESTOR IN CHANGE ORDER CHANGED BY PROFILE BROWSER
USRDWS 108 ADDING ASSETS WITH DUPLICATE NAMES CAUSES ERROR
USRDWS 109 BAD WHERE CLAUSE ERROR ON SCOREBOARD
USRDWS 112 AHD04400 ARGUMENT ERROR ON LIST ALL LINK
USRDWS 114 LIST ALL LINK SHOWS REQUEST INSTEAD OF INCIDENT
USRDWS 115 KT CATEGORY BROWSE DOES NOT ATTACH SOLUTION
USRDWS 116 BOOKMARKS SHOW RETIRED AND UNPUBLISHED DOCS
USRDWS 117 WEB ENGINE CRASHES WITH OUT-OF-BOUNDS ERROR
USRDWS 118 MANDATORY FIELD NOT GREEN ON ISSUE DETAIL PAGE
USRDWS 119 MANDATORY FIELDS NOT IN GREEN COLOR
USRDWS 120 SCRATCHPAD TEMPLATE SEARCH RETURNS INACTIVE RECORDS
USRDWS 121 SPECIAL CHARACTERS IN PROBLEM FROM INCIDENT
USRDWS 123 EMAIL LINK SIDE-EFFECT WHEN USING WEB DIRECTOR
USRDWS 124 SERVICE TYPE DISPLAYS INACTIVE BY DEFAULT
USRDWS 125 DST 2007 CHANGES FOR US AND TIMEZONE TABLE
USRDWS 126 SHOW ERROR RESPONSE FROM UPLOAD SERVLET
USRDWS 127 MODIFIED PRIORITY VALUES NOT SHOWING CORRECTLY
USRDWS 129 DO NOT DISPLAY EMAIL LINK FOR EMPLOYEE WEB INTERFACE
USRDWS 131 SCRAMBLED TEXT DISPLAYED FOR TITLE OF DOCUMENT
USRDWS 133 DOMSRVR MEMORY GROWTH FROM STORED QUERIES
USRDWS 134 FONT SMALLER ON SERVICE CONTRACT DETAIL
USRDWS 135 ACTUAL SPACE PROBLEM IN DETAIL_ISS.HTMPL AND LIST_ISSALG.HTMPL
USRDWS 136 EDIT IN LIST PROBLEM FOR REQUIRED FIELDS
USRDWS 138 DEFAULT LEVEL FOR MANUAL NOTIFY
USRDWS 140 HOTKEYS CHANGE AFTER REPEATED REFRESHES IN PROFILE BROWSER
USRDWS 142 CANCEL ANNOUNCEMENT CAUSES HANG WHEN AVOID POPUP IS ENABLED
USRDWS 143 DEFAULT LEVEL FOR MANUAL NOTIFY FOR ISSUES
USRDWS 144 ANALYST NAME SHOWS AS UUID IN ACTIVITY DETAIL
USRDWS 145 ERROR DISPLAYING ASSET WITH UAPM ASSET CLASSES
USRDWS 146 ATTACHMENT HANGS WITH AMPERSAND IN PATH
USRDWS 147 ASSIGNEE AND GROUP CONSISTENCY
USRDWS 148 ANALYST TOOLTIP WRONG AFTER TRANSFER/ESCALATE
USRDWS 149 CANNOT ATTACH SERVICETYPE EVENTS
USRDWS 150 PROBLEM WITH DETAIL REPORT
USRDWS 151 STATUS SHOWING AS DROPDOWN IN DETAIL FORMS
USRDWS 152 PROFILE BROWSER DOEPROFILE BROWSER DOES NOT DISPLAY SPECIAL CHARACTERSSN'T TOLERATE SPECIAL CHARS
USRDWS 153 SYSMBOLS IN SCRATCHPAD
USRDWS 154 CROSS SITE SCRIPTING
USRDWS 155 PRESERVE POPUP SIZE DOES NOT WORK
USRDWS 157 A NEW WINDOW FOR THE ATTACHED EVENT DETAIL DOES NOT OPEN
USRDWS 158 PLUS SIGN CAUSES ERROR IN THE TOP GO BUTTON
USRDWS 160 MISSING FILE KT_ARCHITECT.JS
USRDWS 161 TYPE DROPDOWN IN SCRATCHPAD STILL SHOWS
USRDWS 162 SCOREBOARD GETS CORRUPTED
USRDWS 163 PROBLEM WITH KOREAN FILENAME
USRDWS 164 LOGIN BUTTON UNAVAILABLE ON POCKET IE 5
USRDWS 165 RESOLUTION FIELD NOT ESCAPED PROPERLY
USRDWS 166 KNOWLEDGE DOCUMENT DOES NOT SHOW THE NUMBER OF TICKETS
USRDWS 167 SCOREBOARD LABEL TEXT COLOR
USRDWS 168 KT CATEGORIES 'ALL' DISAPPEARS
USRDWS 169 DOUBLE QUOTES NOT ESCAPED IN KNOWLEDGE SEARCH TEXT
USRDWS 171 QUOTES IN DOCUMENT TITLE PRODUCES SEARCH ERROR
USRDWS 174 WEB SEAL INTEGRATION ISSUE
USRDWS 176 PROBLEM UPDATING DOCS DUE TO MULTIPLE EDIT WINDOWS
USRDWS 177 NO RESPONSE WHEN ADDING A CONDITION
USRDWS 178 BACKSPACE KEY CAUSES NO ACTIVITY LOG WHEN AVOID POPUP IS ENABLED
USRDWS 179 SENDING EMAIL FROM ISSUE KNOWLEDGE
USRDWS 181 SEARCHING DOCUMENTS USING CATEGORY AS FILTER DOES NOT WORK
USRDWS 182 SEARCHING DOCUMENTS IN PDA INTERFACE ERRORS OUT
USRDWS 183 WEB ENGINE MIGHT CRASH WITH MESSAGE OVER 1MB
USRDWS 184 DELAY TIME MISSING ON SERVICE TYPE IF EVENT IS ATTACHED
USRDWS 185 CANNOT CREATE KNOWLEDGE IF DESCRIPTION IS OVER 1345 CHAR
USRDWS 186 PLUS SIGN IN URL LINK ADDED TO KNOWLEDGE DOCUMENTS
USRDWS 187 UNKNOWN MESSAGE 260/261/149 ON ITIL EMPLOYEE INTERFACE
USRDWS 188 ALT+@ HOTKEY SOMETIMES DOES NOT WORK
USRDWS 189 PROBLEM WITH SCROLL BAR IN REPOSITORY LIST
USRDWS 190 PROFILE BROWSER SEARCH ISSUE
USRDWS 191 NO ERROR DISPLAYED ON UPDATE CHILDREN
USRDWS 192 CANNOT VIEW ATTACHMENTS TAB ON A NEW REQUEST
USRDWS 193 REQUEST AREA STILL SHOWS UP IN EMPLOYEE INTERFACE
USRDWS 196 PLUS SIGN ON SUBCATEGORIES CAUSES HANG
USRDWS 197 ANNOUNCEMENTS IN PDA
USRDWS 198 DATA PARTITIONS NOT WORKING FOR ATTACHMENTS
USRDWS 199 WEB SCREEN PAINTER PREVIEWS WRONG FORM FOR DETAIL_ISS_WF.HTMPL
USRDWS 200 RESOLUTION FIELD FONTS NOT CONSISTENT
USRDWS 202 QUICK TEMPLATE DROPDOWN ON PROFILE BROWSER
USRDWS 203 TRANSFER ACTIVITY DOES NOT HAVE FOCUS ON NEW ASSIGNEE
USRDWS 204 DETAIL AND SUMMARY REPORTS HANG DUE TO DATAPARTITION
USRDWS 205 VALUE CHANGES NOT ENFORCED FOR PRIORITY LIST
USRDWS 206 QUICK NO REVIEW STILL SHOWS THE FORM
USRDWS 207 WEB SCREEN PAINTER DOWNLOAD FILE FAILS WITH AHD04663
USRDWS 208 AHD04400: ARGUMENT ERROR
USRDWS 209 WEB REPORT FILES ARE MISSING
USRDWS 211 ERROR MESSAGE AFTER REACTIVATING A CATEGORY
USRDWS 212 AHD03026 ERROR WHEN SELECTING AN ASSET ON A CHANGE ORDER
USRDWS 213 PROBLEM WITH USE TEMPLATE BUTTON
USRDWS 214 SLOW RESPONSE TIME FROM KNOWLEDGE TOOLS MODULE
USRDWS 216 PERFORMANCE PROBLEM WITH INTERNET EXPLORER ON CATEGORY SELECTION
USRDWS 217 SEARCH OF INACTIVE CATEGORIES
USRDWS 218 DEFAULTS OF CATEGORY/ASSET NOT SHOWN
USRDWS 219 CANNOT EXPAND CATEGORY WITH APOSTROPHE
USRDWS 220 SCREEN READER/508 ISSUES
USRDWS 221 MULTIPLE MATCH
USRDWS 222 LIST ALL INCIDENTS/PROBLEMS DISPLAYS LIST_CR
USRDWS 223 SECURITY FUNCTION ACCESS
USRDWS 224 PROFILE BROWSER PROBLEM WHEN USING USER BY NAME
USRDWS 225 WRONG FIELD_TYPE FOR PRIMARY_CONTACT_UUID OF TABLE LOCATION
USRDWS 226 TEMPLATE TICKET TITLE SHOWS PDM_FMT TAG
USRDWS 227 EMAIL NOTIFICATION URL REDIRECTS TO HOME PAGE
USRDWS 228 CANNOT DOWNLOAD PDF ATTACHMENT
USRDWS 229 AVOID POPUP CAUSES SAVING PROBLEMS
USRDWS 230 DIRECT LINK DOES NOT WORK IF URL REDIRECTED
USRDWS 231 SREL FIELD LENGTH ALWAYS THIRTY
USRDWS 232 PARSE ERROR IN CONSTRAINT
USRDWS 233 FIREFOX PROBLEM WITH INTERNATIONAL CHARACTERS
USRDWS 234 ERROR REMOVING LINK USING WEB SCREEN PAINTER
USRDWS 235 EMPLOYEE INTERFACE SORTING PROBLEM
USRDWS 236 AHD03053 ERROR WHEN SEARCHING INTERGER FIELD
USRDWS 237 TIME SPENT FIELD STORES MAXIMUM OF 99 HOURS
USRDWS 239 HOTKEYS CHANGED IN PROFILE BROWSER
USRDWS 240 ENHACEMENT TO MEMBERS TAB OF GROUP RECORDS
USRDWS 241 USE TEMPLATE BUTTON CREATES NEW TICKET INSTEAD
USRDWS 243 WEB SCREEN PAINTER UPDATE RECORD GETS RESET
USRDWS 244 NON-HIER CATEGORY SEARCH WITH WILDCARD FAILS
USRDWS 245 MISALIGNING BLUE BARS IN REQUEST DETAIL
USRDWS 246 ACTIVE FIELD DOES NOT BECOME EMPTY WHEN STATUS IS CHANGED
USRDWS 247 ACCEPT BUTTON DOES NOT SAVE CHANGES
USRDWS 251 PRINT FORM PROBLEMS ON MOZILLA
USRDWS 263 QUICK CLOSE AND TEMPLATES
USRDWS 265 CANNOT RE-CHECK UNCHECKED OPTION ON DESIGN TREE
USRDWS 269 REOPEN REQUEST BUTTON DOES NOT WORK
USRDWS 270 DOUBLE QOUTES NOT ESCAPED IN SCRATCHPAD
USRDWS 274 COLUMN SORTING CHANGES RESULT SET
USRDWS 275 APOSTROPHE IN TEMPLATE NAME CAUSES PROBLEMS
USRDWS 278 DEPARTMENT DETAILS REPORT SHOWS WRONG TITLE
USRDWS 279 REQUEST AREA SHOWS WRONG DESCRIPTION
USRDWS 282 REPORT HANGS
USRDWS 284 UNABLE TO CREATE INCIDENT/CHANGE ORDER FROM TEMPLATES
USRDWS 285 UNABLE TO DELETE ATTACHMENT
USRDWS 286 PLUS SIGN (+) IS UNESCAPED IN ACTIVITY LOG
USRDWS 287 UNABLE TO EDIT TEMPLATE PROPERTIES
USRDWS 289 NEW LINE IN SCRATCHPAD GENERATES ERRORS
USRDWS 290 ATTACHMENT DOWNLOAD REPORT PROBLEM
USRDWS 291 DUPLICATE ANALYST NAME RESULT IN A MULTIPLE MATCH
USRDWS 293 EDIT MENUBAR_SD.HTMPL
USRDWS 297 LIVE AUTOMATION IN MENU WITHOUT SUPORT BRIDGE
USRDWS 298 PROFILE BROWSER DEFAULTS TO REQUEST
USRDWS 300 FIRST NAME WITH SPACES CAUSES ERROR IN PROFILE BROWSER
USRDWP 6 QREL TABLE FIELD BLANKS OUT ON SAVE
USRDWP 7 PUBLISHING STYLE SHEETS
USRDWP 8 ID FIELD DISPLAYED AS INT IN SCHEMA DESIGNER
USRDWP 9 WEB_CGI_URL BREAKS WEB SCREEN PAINTER
USRDWP 10 CUSTOMIZED DATE NOT SAVED
USRDWP 11 ERRORS ADDING NEW TABS IN WEB SCREEN PAINTER
USRDWP 12 CORRUPTED TEMPLATE WITH WEB SCREEN PAINTER
USRDTI 3 LONG MSG TEXT IN AHD.DLL TERMINATES EVENT MANAGEMENT DAEMON
 
 
 
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