SupportConnect - Unicenter Service Desk \ Unicenter Knowledge Tools - Upcoming r11.2 Second Cumulative Patch

Unicenter Service Desk \ Unicenter Knowledge Tools - Upcoming r11.2
Second Cumulative Patch

Date: February 25, 2008

The second cumulative patch for Unicenter Service Desk and Unicenter Service Desk Knowledge Tools r11.2 has entered the packaging stage. This patch includes a significant number of corrections that also include a number of corrections introduced by first cumulative patch denoted by Service Desk components: Service Desk Server (USRD), Service Desk Web Server (USRDWS), Server Desk Web Screen Painter (USRDWSP), Service Desk Dashboard (USPDB), and Service Desk Crystal Report (USRDCR). A QA cycle will start once the packaging is complete. We estimate that the cumulative patch will be published in the 2nd quarter of this year dependent on the QA cycle.

A tentative list of the STAR problems resolved by the cumulative patch can be found in the following table. For more information on a particular problem, search the knowledge base on SupportConnect.

Note, Cumulative #1 patch published on September 27, 2007, will not be marked as a prerequisite for cumulative #2. Cumulative #2 will contain all corrections included in cumulative #1 as per the cumulative patching model. Please visit our SupportConnect Cumulative #1 announcement page for details.

Product Problem # Description
USRD 167 WEB SCREENPAINTER UPDATE RECORD
USRD 169 NEW HOSTNAME IN DSM DOES NOT REFLECT IN ASSETS
USRD 178 LINKING KB DOC NOT SORTED BY ID
USRD 182 NEED A FLAG ON PDM_CONFIGURE TO DISABLE WORKFLOW AND EIAM
USRD 188 NR_COM TABLE UPDATE ASSET SHOWING WRONG VALUE
USRD 189 LDAP AUTO CONTACT CREATION
USRD 192 KNOWLEDGE DOCUMENTS NOT AUTO EXPIRING
USRD 196 ASSIGNEE REMOVED AFTER EVENT FIRES
USRD 197 WORKFLOW TASK DESCRIPTION NOT SET FROM TEMPLATE
USRD 198 T_PERSID COLUMN IN ANIMA TABLE
USRD 202 PROCESS_NOTIFY_QUE SIGNATURE
USRD 203 UNABLE TO DOWNLOAD ATTACHMENTS WITH , IN NANE
USRD 206 AUTOASSIGNMENT ISSUE
USRD 208 PROBLEM RESTARTING DOMSRVR ON SECONDARY
USRD 210 BOP_CMD RETURNS SEVERE ERROR
USRD 211 MIGRATING CONTACT_TYPE TABLE WITH CUSTOMIZATION
USRD 218 DELETING KT DOCUMENTS WITHOUT PERMISSIONS
USRD 219 DOMSRVR CRASH
USRD 221 EXPORT CI'S TO NSM SOMETIMES FAILS WITH AHD07155
USRD 223 NOTIFICATION NOT SENT TO SUBSCRIBERS FOR KD CHANGE
USRD 225 PDM_CONFIGURE IN SILENT MODE
USRD 226 DO NOT START SD AFTER PDM_CONFIGURE COMPETED
USRD 227 WORKFLOW TASK DONE BY FIELD SET TO NULL
USRD 228 TABLE DLGTSRV DOES NOT GET UPDATED
USRD 229 WF DATA LOADED EVEN WF IS ALREADY INTEGRATED
USRD 230 EXECUTE REMOTE REFERENCE MACRO
USRD 231 PDM_MAIL_NXD CRASHING IN HUNNYMAIL API IN STRING.CPP
USRD 232 MAIL EATER REJECTING E-MAILS
USRD 233 LDAP MERGE NOT WORKING WHEN THE CASE IS DIFFERENT FOR USERID
USRD 234 WRONG CONTACT.EXPENSE_CODE IN FILE TEXT_API.CFG
USRD 235 BPEID_NXD DIES WHEN SAVING A DOC HAVING A BACKSLASH CHAR
USRD 242 ESC KEY DOES NOT CANCEL CONTACT DETAIL FORMS
USRD 243 KEEP 'USE EIAM FOR AUTHENTIFICATION' WITH -S OPTION
USRD 245 ILIMIT REACHED WHEN SENDING SURVEYS
USRD 246 PDM_DIAG COMMAND HANGS FOR A LONG TIME AND HOSES THE DOMSRVR
USRD 248 >> IN KNOWLEDGE DOCUMENTS DOESN'T WORK
USRD 251 CI REPORT HANGS WITH OUTER_JOIN ERROR
USRD 256 PERMISSION DENIED IN THE KNOWLEDGE APPROVAL PROCESS
USRD 257 RFC 2047 APPLYED ON ATTACHMENT'S NAME
USRD 258 CANNOT DOWNLOAD SOME ATTACHMENTS-AHD11016 ERROR
USRD 259 ADDITIONAL LOGGING WHEN DB AGENT RECONNECTS
USRD 260 SESSION LOG WRITTEN ON LOGIN FAILURE
USRD 261 SQL AGENT MIGHT LOOSE DATA DURING A RECONNECT
USRD 262 MAIL EATER STOPS PROCESSING IF EMAIL HAS NO FROM ADDRESS
USRD 263 MAILING KB DOCUMENTS
USRD 266 GRANT ACCESS TRIGGERING WITHOUT EVEN CHANGING ACCESS TYPE
USRD 269 USER CANNOT UPDATE GROUPS
USRD 272 AHD03053: BAD WHERE CLAUSE
USRD 287 FILE ACCESS ERROR ON UCNV_OPEN WITHOUT CHARSET INFO
USRD 288 CLOSE ACTIVITIES NOT GENERATED
USRD 290 ACCEPTING SOLUTION BEFORE SAVING A NEW TICKET
USRD 291 KT USER AND CT USER NOT USED IN R11
USRD 293 UPDATING SERVICE STATUS FOR ASSET OWNED BY UAPM
USRD 294 WEB SERVICES DIED-ON TICKET TRANSFER TO SAME ASSGINEE
USRD 295 ENTRUST PASSWORD EXPIRED
USRD 296 API-ERROR IN STDLOGS AFTER APPLYING FIRST CUMULATIVE PATCHES
USRD 299 NO DEPENDENCY ADDED FOR SQL SERVER 2005
USRD 300 ENSURE KEY FOR USER'S CONSTRAINT IS IN "ONE CASE"
USRD 301 ERROR IN STDLOG WHEN A MANAGED SURVEY IS SUBMITTED
USRD 302 SERVICES LOCKED IN STARTING STATE IF REMOTE AGENT DOWN
USRD 303 WEB REPORT SUMMARY EMPTY
USRD 307 NOT RETURNED ANYMORE FOR DOQUERY
USRD 308 MEMORY LEAK ON PDM_TEXT_NXD
USRD 309 LDAP_SYNC ERROR, FOUND_MATCHING_SREL:ACCESS_TYPE
USRD 312 COPY CONTACT - ERROR
USRD 314 MODIFYING TASK STATUS PROBLEM
USRD 315 ADD NX_CHECK_ASSIGNEE_IN_CATEGORY_DEFAULTS
USRD 318 SPELSRVR USES HIGH CPU WHEN ADDING SLA EVENTS
USRD 322 CALL_REQ RECORDS MISSING AFTER MIGRATION
USRDWS 248 SORTING LIST INCORRECT
USRDWS 254 DATE OF ACTIVITY ON TRANSFER
USRDWS 255 SPELLING ERROR IN CALENDAR
USRDWS 256 ATTACHMENT'S 'CREATED ON' DATE FIELD EMPTY
USRDWS 258 URL TRUNCATED
USRDWS 260 GROUP NOT ASSIGNED
USRDWS 262 LIST ALL SHOWS CATEGORIES INSTEAD OF DOCUMENTS
USRDWS 264 PLUS SIGN IN MODEL CAUSES WEB PAGE TO HANG
USRDWS 267 WEBSPHERE INTEGRATION
USRDWS 272 SURVEY COMMENTS TRUNCATED
USRDWS 280 WEBDIRECTOR NOT DIRECTING TO THE CUSTOMIZED INITIAL FORM
USRDWS 281 CONFIGURATION ITEM SEARCH FORM IS BLANK
USRDWS 292 PATH TO SPACER.PNG IN KT
USRDWS 294 INVALID WHERE CLAUSE FOR CHANGE ORDER IN EMPLOYEE
USRDWS 295 WALLPAPER ON SERVICE DESK
USRDWS 296 UNABLE TO DOWNLOAD ATTACHMENTS WITH , IN THE NAME
USRDWS 303 DATA PARTITION RESTRICTION NOT ENFORCED ON ATTACHMENT LIST
USRDWS 305 EMPLOYEE SEARCH FOR CHANGE ORDER
USRDWS 306 INCORRECT METHOD REFRESH CACHE
USRDWS 307 REMOVAL OF LIVE AUTOMATION BUTTON
USRDWS 308 PROBLEM BROWSING USING MOZILLA
USRDWS 312 IE - POPUP WINDOW MINIMIZING WHEN SCOREBOARD RELOADS
USRDWS 313 TEMP FILES NOT DELETED IF ATTMNT DOWNLOAD CANCELLED
USRDWS 314 INSERT TASK WITH CO CI
USRDWS 316 ISSUE WITH ASSIGNEE FIELD
USRDWS 317 UNABLE TO ACCESS SD
USRDWS 318 ATTACHMENT UPLOAD MESSAGE
USRDWS 320 ORDER BY RELEVANCE
USRDWS 321 { AND } CONVERTED TO %7B AND %7D
USRDWS 322 PROBLEM WHILE OPENING KD DOCUMENT
USRDWS 323 LOCAL_TIME FIELDS PROBLEM
USRDWS 324 APOSTROPHE IN QUERY LABEL ERROR
USRDWS 328 PREVENT UNPUBLISH KD ISSUE
USRDWS 329 INCOMPLETE GROUP NAME SHOWED AFTER THE TRANSFER/ESCALATE
USRDWS 330 EDIT (ALT+D) HOTKEY DOES NOT WORK IN IE7
USRDWS 331 LIMIT ON ALLOWED FILE EXTENSIONS
USRDWS 332 INTERNAL FLAG ON REQ DETAIL
USRDWS 333 4000 CHARACTERS THE MANUAL NOTIFICATION MESSAGE BODY
USRDWS 334 EMPTY FILES GET ATTACHED
USRDWS 335 QUICK CLOSE FROM TEMPLATE
USRDWS 336 CAN ADD A LOG COMMENT WITH HACKED URL
USRDWS 336 CAN ADD A LOG COMMENT WITH HACKED URL
USRDWS 337 SORTING OF TICKETS AFTER LIST ALL
USRDWS 337 SORTING OF TICKETS AFTER LIST ALL
USRDWS 338 WEBDIRECTOR IS CORRUPT IN QO91547
USRDWS 339 QUICK CLOSE USING UTF-8 CHARACTERS
USRDWS 341 \USERID FUNCTION TROUBLE
USRDWS 342 ATTACHMENT PROBLEM ON EMPLOYEE AND CUSTOMER WEB INTERFACE
USRDWS 344 IMPACT ANALYZER REPORTS RETURNING WRONG RESULTS
USRDWS 345 INCIDENT PARENT/CHILD LABELS
USRDWS 346 PROBLEM SAVING DOCUMENT OVER LONG DISTANCES
USRDWS 349 ILIMIT ERROR ON GROUP AUTO ASSIGNMENT
USRDWS 350 CI LOG SEARCH - BAD WHERE CLAUSE WHEN AVOID POPUPS SELECTED
USRDWS 351 TOP LEVEL SCOREBOARD NODE CANNOT BE SELECTED
USRDWS 352 ASSIGNED GROUP BECOMES BLANK
USRDWS 353 CI REPORT HANGS WITH OUTER_JOIN ERROR
USRDWS 354 PDA SEARCH REQUEST PROBLEM
USRDWS 356 REFRESHING PROFILE BROWSER
USRDWS 357 APPROVAL PROCESS - ASSIGNEE LIST BUG WHILE UNPUBLISHING KD
USRDWS 359 PERMISSION DENIED IN THE KNOWLEDGE APPROVAL PROCESS
USRDWS 360 UNABLE TO SEARCH USING PARENT
USRDWS 362 CREATING NEW CHANGE FROM TEMPLATE RESULT IN UNDEFINED REFNUM
USRDWS 363 SUPPORTBRIDGE INTEGRATION
USRDWS 364 PRINT BUTTON ON HARD COPY OF REPORTS
USRDWS 365 SEARCH MENU UNRESPONSIVE
USRDWS 366 FAIL SEARCH KNOWLEDGE DOCUMENT BY ID
USRDWS 367 CHANGE TEMPLATE ERROR WHEN AVOID POPUP SET FOR ANALYST
USRDWS 368 CALL_BACK_DATE TRIGGER CALLED EVEN WHEN FIELD IS NOT UPDATED
USRDWS 369 PARENT CHANGE ORDER DISAPPEARS IN THE LIST
USRDWS 370 MESSAGE ON CLOSING ALL CHILDREN
USRDWS 371 DETAIL REPORT - FORMAT ERROR
USRDWS 373 CREATE DOCUMENT WITH ATTACHMENT DOES NOT WORK PROPERLY
USRDWS 374 PARSE ERROR AFTER CUMULATIVE PATCHES QO91538 QO91539 QO91540
USRDWS 375 STATUS NOT CHANGED WHEN AVOID POPUP SET
USRDWS 376 NODE STORED QUERY COUNT SHOWN AS ? IN EMPLOYEE INTERFACE
USRDWS 377 2ND EDIT WINDOW OPENS
USRDWS 387 DETAIL_WF.HTMPL SOMETIMES DISPLAYS ID INSTEAD OF REF_NUM
USRDWS 391 DELAYED EVENT CHECK TIME DISPLAYED WRONGLY
USRDWS 392 NATURAL LANGUAGE SEARCH PROBLEM
USRDWS 393 AHD046011 AMBIGUOUS GO SELECT
USRDWS 394 PDA SEARCH NOT WORKING
USRDWS 395 EDIT IN LIST SAVE AND CHANGE ALL BUTTONS DISABLED
USRDWS 396 NOTIFICATION HISTORY EMPTY
USRDWS 397 AHD04617 UNKNOWN WEB ENGINE
USRDWS 398 ACCEPTING SOLUTION BEFORE SAVING A NEW TICKET
USRDWS 399 EDIT IN LIST ISSUE FOR REQUIRED FIELDS
USRDWS 400 BAD WHERE CLAUSE IN KNOWLEDGE CATEGORY SEARCH
USRDWS 401 NEW NODES IN 'MY QUEUE' FOLDER
USRDWS 403 ADMIN TREE DISAPPEARS
USRDWS 404 UPDATE STATUS LINK NOT WORKING FOR ISSUES IN WSP
USRDWS 405 NEW LINES LOST IN DESCRIPTION OF TICKETS FROM KD
USRDWS 406 SEARCH INACTIVE NOTIFICATIONS
USRDWS 407 AMPERSAND SIGN CONVERTED TO & IN KNOWLEDGE DOCUMENTS
USRDWS 408 PROFILE BROWSER VIA URL-AHD04494 ERROR IF PERSID NOT UNIQUE
USRDWS 409 ACTIVITY NOT SHOWING ON EMPLOYEE INTERFACE
USRDWS 410 WORKFLOW PROCESS IN 'ORDER PC' DOESN'T RUN BEYOND STEP 3
USRDWS 412 ILLEGALSTATEEXCEPTION WHEN DOWNLOADING ATTACHMENTS
USRDWS 413 XSS VULNERABILITY IN GO BUTTON
USRDWS 414 LOGIN BUTTON - WIN MOBILE 6
USRDWS 415 ACTIVE TO EMPTY ONLY FOR CLOSED AFTER CUMULATIVE
USRDWS 416 PARENT FIELD
USRDWS 417 APOSTROPHE(') TRUNCATES TEXT IN TEXTBOX
USRDWS 418 SECURITY NOT CHECKED AND BUTTONS ENABLED ON SOME OF THE TABS
USRDWS 419 LOCAL ATTRIBUTES ARE NOT RETURNED BY GETOBJECTVALUES()
USRDWS 420 MISSING EDIT LINK IN KT
USRDWS 422 KT SEARCH MASK DISAPPEARED WHEN WE CHANGE ORDER BY SELECTION
USRDWS 423 ATTACHMENT FILE NAME HAS SPACES REPLACED BY PLUS
USRDWS 424 STORED QUERY PROBLEM
USRDWS 425 DOWNLOAD ATTACHMENTS USING FIREFOX
USRDWS 426 DOMSRVR MEMORY GROWTH WHEN % IS SPECIFIED IN THE GOBTN
USRDWS 427 JPN-E) KNOWLEDGE CHECK BOX
USRDWP 17 CANNOT MOVE SREL TO PRODUCTION
USPDB 4 WRONG VALUE FOR DAYS SINCE LAS HIT
USPDB 8 PROBLEM WITH DASHBOARD VIEW
USPDB 9 CALCULATION ERROR IN TRENDS OPEN/CLOSED VIEWES
USPDB 10 LOGIN BYPASS POSSIBLE IN DASHBOARD
USRDAR 3 ACCESS SLA REPORT SHOWS NO DATA
USRDCR 4 ODBC ERRORS WHEN CALLING CRYSTAL REPORTS
USRDCR 5 UNABLE TO RUN REPORTS
USRDCR 6 THE X AXIS DOES NOT START AT 0 ON SOME REPORTS
USRDCR 8 IN CRYSTAL REPORTS THE WORKFLOW TASK PENDING REPORT DOES NOT
USRDWS 352 ASSIGNED GROUP BECOMES BLANK
USRDWS 353 CI REPORT HANGS WITH OUTER_JOIN ERROR
USRDWS 354 PDA SEARCH REQUEST PROBLEM
USRDWS 356 REFRESHING PROFILE BROWSER
USRDWS 357 APPROVAL PROCESS - ASSIGNEE LIST BUG WHILE UNPUBLISHING KD
USRDWS 359 PERMISSION DENIED IN THE KNOWLEDGE APPROVAL PROCESS
USRDWS 360 UNABLE TO SEARCH USING PARENT
USRDWS 362 CREATING NEW CHANGE FROM TEMPLATE RESULT IN UNDEFINED REFNUM
USRDWS 363 SUPPORTBRIDGE INTEGRATION
USRDWS 364 PRINT BUTTON ON HARD COPY OF REPORTS
USRDWS 365 SEARCH MENU UNRESPONSIVE
USRDWS 366 FAIL SEARCH KNOWLEDGE DOCUMENT BY ID
USRDWS 367 CHANGE TEMPLATE ERROR WHEN AVOID POPUP SET FOR ANALYST
USRDWS 368 CALL_BACK_DATE TRIGGER CALLED EVEN WHEN FIELD IS NOT UPDATED
USRDWS 369 PARENT CHANGE ORDER DISAPPEARS IN THE LIST
USRDWS 370 MESSAGE ON CLOSING ALL CHILDREN
USRDWS 371 DETAIL REPORT - FORMAT ERROR
USRDWS 373 CREATE DOCUMENT WITH ATTACHMENT DOES NOT WORK PROPERLY
USRDWS 374 PARSE ERROR AFTER CUMULATIVE PATCHES QO91538 QO91539 QO91540
USRDWS 375 STATUS NOT CHANGED WHEN AVOID POPUP SET
USRDWS 376 NODE STORED QUERY COUNT SHOWN AS ? IN EMPLOYEE INTERFACE
USRDWS 377 2ND EDIT WINDOW OPENS
USRDWS 387 DETAIL_WF.HTMPL SOMETIMES DISPLAYS ID INSTEAD OF REF_NUM
USRDWS 391 DELAYED EVENT CHECK TIME DISPLAYED WRONGLY
USRDWS 392 NATURAL LANGUAGE SEARCH PROBLEM
USRDWS 393 AHD046011 AMBIGUOUS GO SELECT
USRDWS 394 PDA SEARCH NOT WORKING
USRDWS 395 EDIT IN LIST SAVE AND CHANGE ALL BUTTONS DISABLED
USRDWS 396 NOTIFICATION HISTORY EMPTY
USRDWS 397 AHD04617 UNKNOWN WEB ENGINE
USRDWS 398 ACCEPTING SOLUTION BEFORE SAVING A NEW TICKET
USRDWS 399 EDIT IN LIST ISSUE FOR REQUIRED FIELDS
USRDWS 400 BAD WHERE CLAUSE IN KNOWLEDGE CATEGORY SEARCH
USRDWS 401 NEW NODES IN 'MY QUEUE' FOLDER
USRDWS 403 ADMIN TREE DISAPPEARS
USRDWS 404 UPDATE STATUS LINK NOT WORKING FOR ISSUES IN WSP
USRDWS 405 NEW LINES LOST IN DESCRIPTION OF TICKETS FROM KD
USRDWS 406 SEARCH INACTIVE NOTIFICATIONS
USRDWS 407 AMPERSAND SIGN CONVERTED TO & IN KNOWLEDGE DOCUMENTS
USRDWS 408 PROFILE BROWSER VIA URL-AHD04494 ERROR IF PERSID NOT UNIQUE
USRDWS 409 ACTIVITY NOT SHOWING ON EMPLOYEE INTERFACE
USRDWS 410 WORKFLOW PROCESS IN 'ORDER PC' DOESN'T RUN BEYOND STEP 3
USRDWS 412 ILLEGALSTATEEXCEPTION WHEN DOWNLOADING ATTACHMENTS
USRDWS 413 XSS VULNERABILITY IN GO BUTTON
USRDWS 414 LOGIN BUTTON - WIN MOBILE 6
USRDWS 415 ACTIVE TO EMPTY ONLY FOR CLOSED AFTER CUMULATIVE
USRDWS 416 PARENT FIELD
USRDWS 417 APOSTROPHE(') TRUNCATES TEXT IN TEXTBOX
USRDWS 418 SECURITY NOT CHECKED AND BUTTONS ENABLED ON SOME OF THE TABS
USRDWS 419 LOCAL ATTRIBUTES ARE NOT RETURNED BY GETOBJECTVALUES()
USRDWS 420 MISSING EDIT LINK IN KT
USRDWS 422 KT SEARCH MASK DISAPPEARED WHEN WE CHANGE ORDER BY SELECTION
USRDWS 423 ATTACHMENT FILE NAME HAS SPACES REPLACED BY PLUS
USRDWS 424 STORED QUERY PROBLEM
USRDWS 425 DOWNLOAD ATTACHMENTS USING FIREFOX
USRDWS 426 DOMSRVR MEMORY GROWTH WHEN % IS SPECIFIED IN THE GOBTN
USRDWS 427 JPN-E) KNOWLEDGE CHECK BOX
USRDWP 17 CANNOT MOVE SREL TO PRODUCTION
USPDB 4 WRONG VALUE FOR DAYS SINCE LAS HIT
USPDB 8 PROBLEM WITH DASHBOARD VIEW
USPDB 9 CALCULATION ERROR IN TRENDS OPEN/CLOSED VIEWES
USPDB 10 LOGIN BYPASS POSSIBLE IN DASHBOARD
USRDAR 3 ACCESS SLA REPORT SHOWS NO DATA
USRDCR 4 ODBC ERRORS WHEN CALLING CRYSTAL REPORTS
USRDCR 5 UNABLE TO RUN REPORTS
USRDCR 6 THE X AXIS DOES NOT START AT 0 ON SOME REPORTS
USRDCR 8 IN CRYSTAL REPORTS THE WORKFLOW TASK PENDING REPORT DOES NOT