Missed CA World- All Service Desk presentations
are now available for download

If you didn't make it to CA World 2007 in Las Vegas you still have a chance to review the great content related to Unicenter Service Desk and other related Service Management products. All session presentations are now available for download via www.caworld.com.

Several highlighted Unicenter Service Desk and Unicenter Service Desk Knowledge Tools sessions are listed below. All Business Service Optimization presentations are available at http://www.caworld.com/page.aspx?ID=139615:

BS102SN: Weeding Out Recurring Problems: Root Cause Analysis using CA CMDB and Unicenter Service Desk

BS105SN: Accelerating Your ITIL Success: CA Service Management Strategy and Vision

BS110SN: Performance Tuning Your Unicenter Service Desk

BS113SN: Making the Move to High-Availability IT Service Management

BS114SN: Unleashing the Power of Self-Service

BS302LN: Hands On Lab: Getting the Most from Knowledge Tools

BS305LN: Hands On Lab: Implementing Your Unicenter Service Desk CA Workflow

BS308LN: Hands On Lab: Migrating to Unicenter Service Desk r11: Benefits and Best Practices