Additional information on implementing r11 including asset registration and reconciliation (CORA)

Last Updated: December 18, 2007

If you are currently using Unicenter Service Desk r11.2 or planning to implement it there have been recent updates to the Implementation Best Practices site. This site provides lots of information focused on best practices for implementing the standard functionality and components across CA r11 products. This includes the shared data schema (MDB), asset registration and reconciliation (CORA) and many other shared components.

To access the entire Implementation Best Practices site go to http://supportconnectw.ca.com/public/impcd/r11/StartHere.htm.

For information specific to asset registration and reconciliation across CA r11 products go to http://supportconnectw.ca.com/public/impcd/r11/MDBMain/Doc/CORA_MDB_and_Assets_SC.pdf.

For information specific to migrating to Unicenter Service Desk r11.2 and Unicenter Service Desk Knowledge Tools r11.2 please visit the r11.2 Migration page at http://supportconnectw.ca.com/premium/uniservplus/migration11/sdmigration.asp.