Unicenter Service Desk
"What's New" Archives

• Support Announcement for all Service Desk Products
• Installing and Configuring Service Desk with eIAM on UNIX
• New Documentation for Unicenter Service Desk Knowledge Tools r11.2
• Microsoft Internet Explorer 7 Support
• End of Service Notification sent to customers of Unicenter ServicePlus Service Desk r6 and r6/SP1.
• Localized version of Unicenter Service Desk and Unicenter Service Desk Knowledge Tools is now available!
• Unicenter Service Desk r11.1 is now available. This release provides DBMS support for both Ingres and Microsoft SQL Server.
• Unicenter ServicePlus Service Desk r6/SP1 is now GA and available for shipping
• Unicenter ServicePlus Service Desk 5.5/5.51 Service Pack 3 Generally Available
• Version française Unicenter ServicePlus Service Desk 6.0 Generally Available
• PinkVerified - Unicenter ServicePlus Service Desk 6.0
• Solutions/Patches for Security Notice
• HyperPib for 5.5/5.5.1 SP2 Installation
• Unicenter ServicePlus Service Desk 5.5.1 and Unicenter Service Desk 5.5
• Unicenter ServicePlus Service Desk 5.5.1 and Wireless Devices
• Note regarding Unicenter Service Desk r11.x integration with Unicenter Service Desk Knowledge Tools r11.x
• Unicenter Service Desk r11.2 is Generally Available
• CA Change Management Integration Now Available with Unicenter Service Desk r11.2
• Unicenter Service Desk r11.x Entity Relationship Diagram (ERD) Poster
• Important Note for Service Desk 11.2 HP users
• Update on Service Intelligence r11-PLEASE READ
• Section 508 Statement of Direction for Service Support Products
• Based on substantial customer feedback, we are changing the way we handle patches for Unicenter ServicePlus Service Desk (USPSD)
• eIAM integration solution for Unicenter ServicePlus Service Desk r6 - Windows ONLY