SupportConnect - Unicenter Technical Support Tips/Tricks/Knowledge Sharing WebCasts
  

Unicenter Technical Support Tips/Tricks/Knowledge Sharing WebCasts

CA Unicenter Technical Support web casts provide Customers and Partners with awareness to new announcements in the Unicenter Network and Systems Management space. These web casts also provide overviews, troubleshooting tips/tricks and general knowledge sharing on topics related to Unicenter NSM and its functional components and options. Technical Support will be publishing these informative sessions on a monthly basis. Be sure to visit CA's Online Support site for the latest available offerings.

For additional Technical Documents and FAQ's, be sure to visit the Technical Document index linked to from the NSM product homepage. The direct link is: http://supportconnectw.ca.com/public/unicenter30/infodocs/unicenter30-docs.asp.

Be sure to Bookmark this site for future direct access.

Web Cast Title and Description Featured Product(s)
Common Communication Interface (CCI)
Published 02/06/08
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The purpose of this webcast is to provide an overview of how CCI is used by Unicenter Network and Systems Management to communicate within each application layer. CCI is the primary communication protocol used by Unicenter NSM and Unicenter Job Management, and is essentially the glue among the various Enterprise Management components across a heterogeneous environment.

This webcast is intended to give an overview of CCI services, layers, and how to diagnose common communication problems.		 Unicenter Network and Systems Management
Unicenter NSM Alert Management System (AMS) - Unicenter Service Desk Integration   
Published 12/03/07
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The Alert Management System (AMS) is a tool for organizing and tracking the most important events in an enterprise or a logical segment of an enterprise. It lets you focus on and manage the highest severity IT events. The Integration with Service Desk lets you open, update, and close service desk requests automatically when an AMS alert is created, escalated, or closed.		 Unicenter Network and Systems Management
DIA - Distributed Intelligence Architecture    Published 10/19/07
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DIA provides a data abstraction layer that allows DIA aware applications to request data from a Unicenter component and not know anything about where it is coming from, what format the data source has the data in or how the data should be displayed as well as consolidating the data in the format specified.		 Unicenter Network and Systems Management
 
 
 
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