CA SupportBridge Solutions
5.3 Updates

Last Updated: February 28, 2007

Dear Valued Client:

In an effort to provide quicker turnaround on issues, we are making service releases and eFixes available for download.

These eFixes and releases include product corrections to problems encountered in CA SupportBridge Solutions 5.3, which have been developed following its release in July 2005. The service release builds are cumulative so it is not necessary to install earlier releases or eFixes prior to installing one of these builds.

The corrections in these builds have been tested and verified by other clients and our QA team. However, please note that while the corrections have been verified, the QA testing done on these builds is not up to the same level of the testing done on a Release. In order to provide you with these interim builds, the testing on them had to be scaled down to allow for a quicker turnaround.

These eFixes are compatible only with CA SupportBridge Solutions 5.3.

If you have any questions, please call CA Technical Support or open an issue via SupportConnect.

Best Regards,
CA SupportBridge Solutions Technical Support

Service Releases

• CA SupportBridge Service Release 1 (June 30, 2006)
• CA SupportBridge Service Release 2 (Nov 28, 2006)

eFixes

The items listed below are temporary solutions for specific problems that you may want to install if you see the behavior described in the readme. These temporary fixes are not cumulative and should only be installed over a particular release level as indicated below. These temporary fixes will be included in the next service release for CA SupportBridge Solutions 5.3.

5.3 Service Release 1

• eFix 2 (Jul 19, 2006)
• eFix 3 (Jul 20, 2006)
• eFix 4 (Jul 28, 2006)
• eFix 5 Add preferred desktop sharing server support (Aug 08, 2006)
• eFix 6 (Aug 11, 2006)
• eFix 7 (Aug 15, 2006)
• eFix 8 Server performance optimization (Sep 06, 2006)
• eFix 10 (Sep 25, 2006)
• eFix 12 (Sep 26, 2006)
• eFix 13 Add IE7 support for WebChat (Oct 02, 2006)

5.3 Service Release 2

• eFix 1 Resolves an issue with automatic incident assignment (on-deck) (Dec 19, 2006)
• eFix 2 Resolves a remote desktop viewer display quality issue (Dec 19, 2006)
• eFix 3 Provides IE7 support for user alert editing in Division Administration (Dec 19, 2006)
• eFix 4 Adds a diagnostic utility: desktop sharing connection quality logging (Jan 23, 2007)
• eFix 5 Resolves some issues supporting Windows Vista with UAC and Aero enabled. (Feb 01, 2007) (Install only in conjunction with eFix6)
• eFix 6 Resolves an issue with eFix5 that caused occasional crashes on non-Vista systems when closing the desktop sharing viewer. (Feb 09, 2007)

Archived Downloads

None