CA SupportBridge Solutions
Important Notice

April 1, 2006

Dear Valued Customer:

Recently, Control-F1 Corporation was acquired by CA. The acquisition of the Control-F1 support automation solutions extends CA's leadership in the service management arena. This technology strengthens our unique ability to manage the entire lifecycle of a service and helps IT organizations improve service and manage costs.

Because customer satisfaction continues to be our top priority, we are writing today to tell you about an important change in the way we will be managing your future support issues. On May 1, 2006, case management for CA SupportBridge products (formerly Control-F1 SupportBridge) will be moving to CA's SupportConnect portal. The CA SupportConnect portal also offers a full range of customer support features, allowing you to:

• Open and update technical support issues quickly and conveniently with Issue management
• Quickly and easily find technical documents, FAQs, and solutions to technical problems using the new and robust Knowledge Base with natural language support
• Download documentation and product updates
• Access Hyper Solutions for emergency software fixes
• Share best practices and troubleshoot problems with other support users using the Interactive newsgroups

To access SupportConnect, go to http://supportconnect.ca.com. Once there, you'll need to register on the site using your new CA site ID. That site ID is as follows:

SITE ID: (provided to each customer by letter mailed 1 April 2006)

If you have any questions about or difficulties using SupportConnect, please go to http://supportconnectw.ca.com/public/ca_common_docs/forum.asp.
For all other questions about CA SupportBridge, please contact CA SupportBridge Technical Support at 631-342-5066 (Option 3) or at http://supportconnect.ca.com.

CA's Support Policy is also available from the SupportConnect site at: http://supportconnectw.ca.com/public/ca_common_docs/techsupp_policy.pdf.

From May 1st, the live Support "chat" feature will be temporarily unavailable whilst we transition from Control-F1 Corporation to CA Support. Also on this date Standard Support hours for CA SupportBridge will be 8:00 am to 6:00 pm eastern standard time, Monday to Friday. If you are experiencing a System Down condition after normal support hours, 24x7 Support is available by calling:
U.S. and Canada     800-645-3042
International           +1 631-342-4683

Sincerely,

Technical Support
CA