CA SupportBridge r6.0 Products Generally Available
Product Announcement

To: CA SupportBridge Customers
From: The CA SupportBridge Product Team
Subject: Product Announcement for CA SupportBridge Version 6.0
Date: February 12, 2007

On behalf of the CA team, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.

Today, we are pleased to announce that our CA SupportBridge Products r6.0 gen level 0701 are now available.

SupportBridge 6.0 improves the productivity and effectiveness of your IT service desk by diagnosing and repairing problems before they occur and empowering your end-users to solve their own problems. Using the new features included in version 6.0, administrators can reduce costs while improving end-user satisfaction more effectively than ever before.

New features for Live Automation include the following:

• Automated Task Editor (Live Automation and Self Service Automation)
• Automatically Run Automated Tasks
• Data Routing Server Management
• Message Push
• Categories
• Technician Log In/Out Status report

New features for Self Service Automation include the following:

• Internationalized Self Service Automation

All of the above new features are discussed in detail in the SupportBridge user guides. Please refer to the CA SupportBridge Live Automation 6.0 Division Administrator User Guide and the CA SupportBridge Live Automation 6.0 Technician User Guide. These documents are available for download on SupportConnect at http://supportconnect.ca.com/.

In North America, you can obtain your copy of CA SupportBridge r6.0 by calling 1-800-841-8743 or contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office. A complete listing of CA offices can be found at http://ca.com/camap.htm. Please use the following TOPS code when ordering:

  CASBSH99000 = CA SUPPORTBRIDGE SELF HEALING  AUTOMATION
  CASBSS99000 = CA SUPPORTBRIDGE SELF SERVICE  AUTOMATION
  CASBLM99000 = CA SUPPORTBRIDGE LIVE AUTOMATION 5  USR PACK
  CASBLN99000 = CA SUPPORTBRIDGE LIVE AUTOMATION  NAMED USER
  CASBLC99000 = CA SUPPORTBRIDGE LIVE AUTOMATION  CONCURRENT USER
  CASBSV99000 = CA SUPPORTBRIDGE SERVER
  CASBSA99000 = CA SUPPORTBRIDGE ADDITIONAL SERVER

*Note: for SAP material ID, drop last two zeros from topscode.

You may also download this product through SupportConnect.com.

Should you need any assistance in understanding these new features, or in implementing this latest release, our CA Technology Services experts can help.For more information on
CA Technology Services and how you can leverage our experience contact us through your local CA office or visit http://www3.ca.com/services/.

We're proud of our ongoing product development, customer support, and maintenance programs that are designed to help our customers succeed, and believe our latest release is a good example of our efforts.

Thank you again for your business.