SupportConnect - CA SupportBridge Solutions Compatibility Matrix
  

CA SupportBridge Solutions
Compatibility Matrix

Last Updated: February 28, 2007

Product Version SupportBridge 5.3.X SupportBridge 6.0
Client-Side Components
OS
  Windows Vista Yes (Excluding TConnect) (with 5.3.2 eFix6) Yes (with SupportBridge 6.0 SP1)
Windows XP Yes Yes
Windows 2003 Yes Yes
Windows 2000 Yes Yes
Customer Browser:
  Internet Explorer 6.0 SP1 Yes Yes
  Internet Explorer 7.0 Yes (with 5.3.2) Yes
  Konqueror (for WebChat only) Yes Yes
  Firefox 1.5+ Yes Yes
  Netscape 8+ Yes (with 5.3.2) Yes
Tech/Admin Browser
  Internet Explorer 6.0 SP1 Yes Yes
Internet Explorer 7.0 No Yes
Firefox 1.5+ No Yes
Server-Side Components
OS
  Win 2003 R2 Yes Yes
Win 2000 Yes Yes
Red Hat Linux 4.0 x86 No Yes
Red Hat Linux 3.0 x86 No No
SUSE Linux Enterprise Server 9 (SLES) x86 No No
Solaris 10/9 (64-bit) No Yes
HP-UX 11.23/ 11.11 PA-RISC No No
AIX 5.3/5.2 (64 bit) No No
Application Server
  Tomcat 5.5 Yes Yes
WebLogic 9.x No Yes
WebLogic 8.1 Yes Yes
WebSphere 5.1 Yes Yes
WebSphere 6.x No Yes
Database Server
  SQL Server 2000 on Win 2000 Yes Yes
SQL Server 2005 on Win 2003 Yes Yes
Oracle 10g No Yes
Oracle 9i Yes Yes
Language Translation Support
EXE Launch & Web Chat Client (Customer Facing UI)
French-Canadian Yes No
English Yes Yes
German Yes Yes
French-Parisian Yes Yes
Italian Yes Yes
Spanish Yes Yes
Japanese Yes Yes
Brazilian Portuguese No Yes
Chinese-Simplified No Yes
JVM/JDK Support
  jdk1.5.0_09 No Yes
jdk1.5.0_08 No Yes
jdk1.5.0_04 No Yes
Jdk 1.4.2 Yes Yes
JRockit(R) JDK 5.0 Update 4 No Yes
JRockit(R) JDK 1.4.2_11 Yes Yes
J2RE 1.4.2 IBM Windows 32 Yes Yes
JVM 1.6.x No No
 
 
 
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