SupportConnect - CA ARCserve Backup r11.5 for Windows Technical Document Index
  

CA ARCserve Backup r11.5 for Windows
Technical Document Index

  • General
  • Installation and Upgrade
  • Backup, Restore and Copy
  • ARCserve Manager
  • ARCserve Database
  • Tape Engine
  • Recovery
  • Updates and Service Pack
  • Alert
    		•
  • Disk Staging
  • Exchange Agent
  • Notes Agent
  • Oracle Agent
  • VSS Writers
  • NAS
  • Image
  • Open File Agent (BAOF)
    		•
  • WANSync Integration
  • SharePoint Agent
  • Sybase
  • SQL
  • Windows Agent
  • Linux and UNIX Agent
  • NetWare
    		•

    Doc ID# General Technical Support Documentation Last Revision
    General
    TEC449979 Can local disaster recoveries be performed with a backup device configured with ARCserve RAID and ARCserve Virtual Library options configured? 04/23/08
    TEC449992 ARCserve error messages 04/08/08
    TEC449620 Low Throughput on backing up AIX from Windows 04/02/08
    TEC419741 What is the maximum number of sessions that can be written to a single tape? 02/27/08
    TEC446726 Unable to see Exchange 2007 Database Level from Backup Manager. 02/21/08
    TEC445552 Exchange 2007 Storage Groups are not displayed 02/20/08
    TEC445659 Verifying NAS Dynamic Device Configuration 02/07/08
    TEC445657 Verification Fails When Multiplex Is Used 02/06/08
    TEC445618 Proper configuration of transaction logging for online backups of Lotus Notes Databases 02/06/08
    TEC445189 CA ARCserve Backup r11.5 - New Features 01/30/08
    TEC443233 What is Global Scratch Set and How to enable it? 12/31/07
    TEC443164 Enabling the Encryption option in ARCserve has an impact on the increase in the size of data being backed up 12/28/07
    TEC442506 When logged in with a specific user account, ARCserve manager is not retaining the security information of the CAROOT Account. 12/18/07
    TEC441142 License error occurred 0X000014C9, 5321. 11/29/07
    TEC441141 File System Device (FSD) limit 4GB? 11/29/07
    TEC441139 Database manager shows no sessions on media Seq#2. 11/29/07
    TEC441136 Recreate media pools from modify job. 11/29/07
    TEC441130 Empty folder gets deleted when using "Delete source File after backup to media" in the global Backup Options is selected in the backup job. 11/29/07
    TEC436181 How to manually install the Alert Manager for BrightStor ARCserve Backup For Windows 11/27/07
    TEC267526 If my DBPrune job has been deleted, How can recreate it? 11/26/07
    TEC440679 VMS File Version Options are greyed out during restore. 11/20/07
    TEC440579 In which Language is CA ARCserve Backup installed 11/20/07
    TEC440467 Using ARCserve for Windows how do I backup a clustered Oracle database that resides on Unix/Linux. 11/19/07
    TEC440464 Parent job status shows finished when the child job is failed in Staging 11/19/07
    TEC438378 How to Modify the caroot username from "None" to "CAROOT"? 11/14/07
    TEC438373 MS Exchange database backup fails with E8602 - Failed to read from database. (DBNAME=First Storage Group, EC=xxxxx:Backup Agent Error -- (305) "Exchange Server Error. HrBackupOpenFile failed. Check Backup Age 11/14/07
    TEC438367 VCB Pre-backup script completes with no errors from the command prompt but the mount folder in the backup server is empty. No client machines are mounted. 11/14/07
    TEC437566 Is VMWare VMotion supported by CA ARCServe Backup r11.5? 10/23/07
    TEC436633 Does copy job with a remote source support mirror operation? 10/23/07
    TEC436592 DBV-00100: Specified FILE (T:\oracle\SID\sapreorg\USER1.DATA1) not accessible 10/23/07
    TEC436577 How to restore all SAP R/3 for Oracle datafiles to the same directory without creating the subfolders. 10/23/07
    TEC436470 What rights/permissions are required for Document Level Backup and Restore? 10/21/07
    TEC436398 Exchange document level backup fails with error "AE9603 file list is empty" 10/19/07
    TEC436317 Exchange Agent Brick Level backup follows the backup type (Incremental/Differential/Full) of a rotation jobs settings. 10/18/07
    TEC436308 Brick level backup of Public Folders on Exchange Server 2000/2003 fails with error E8602 EC= (366) "Failed to open a folder".) 10/18/07
    TEC436304 How to Backup/Restore an Oracle Database Server Using the ARCserve Oracle Agent over a Private Network. 10/18/07
    TEC436303 How to display empty slots in the ARCserve device manager? 10/18/07
    TEC436302 E3757 - Unable to get data migration job destination information from the database 10/18/07
    TEC436301 How to Preserve "File access time" (windows) during backup? 10/18/07
    TEC430036 How to configure Alert Manager to send email with the result of a backup. 10/17/07
    TEC436130 Drives Locked during Import 10/16/07
    TEC435982 What is Multistreaming and how it works? 10/15/07
    TEC435867 Error : E3150 Unable to connect to network drive. (DRIVE=\\"SERVER NAME"\IPC$, EC=The network name cannot be found) 10/15/07
    TEC435987 Two or more simultaneous Brick level restore jobs fail with E8603 and E8617. 10/15/07
    TEC435905 W3491 Unable to Insert UUID 10/12/07
    TEC435895 W3073 Unable to logon as use 10/12/07
    TEC435878 AW0254 Failed to backup Active Directory Service RC=2147024838 10/12/07
    TEC435877 Unable to Connect from Remote ARCserve Manager when SunRPC is binding to a different port number on the Backup Server."Caroot Error EC=-1" error observed. 10/12/07
    TEC433909 Remote DR uses public network to connect to Backup Server even if Host file is configured to use private network 10/12/07
    TEC433035 How to setup alerts for Data Migration Jobs? 10/12/07
    TEC435737 Unable to Run a backup job. Error: E1201; Unable to create a Process object. (EC=BAD EXE FORMAT) 10/11/07
    TEC435619 Why do Exchange incremental/differential document level backups fail when Document level full backups are successful? 10/10/07
    TEC435390 What is Pre Flight Check and how does it work? 10/08/07
    TEC431675 What is the 'Enterprise Module' and where do I license it 08/15/07
    TEC430835 Is it possible to submit pre/post command using CABATCH command 08/03/07
    TEC427700 How to save a job as an .asx script file 06/26/07
    TEC266832 ARCserve Debug Guide 06/19/07
    TEC426548 Performance - bad throughput using the AIX agent and Windows base 06/12/07
    TEC425100 How to use, configure and troubleshoot CAReport command in addition using Alert Email/SMTP function 05/21/07
    TEC412644 How to turn off the prune job on days when full backups were not completed for several days? 05/04/07
    TEC311366 How does BrightStor Enterprise/ARCserve Backup work with iSCSI 04/11/07
    TEC421862 When adding a Global Filter based on File Attributes, Offline, Migrated, and Compressed are not selectable. 04/09/07
    TEC404082 Best Practices Guide for VMware ESX Server Backup 04/04/07
    TEC415605 Do I need to issue a cstop/cstart or restart ARCserve services to enable debug mode for ARCserve services or TskJob##.Log traces? 01/23/07
    QI84793 ENABLE DISABLE DEVICES FOR RMS DOESN'T WORK ON 64BIT MACHINE 12/13/06
    QI84332 CAROOT CREATE DELETE USERS 11/29/06
    TEC411542 What are the steps to integrate CA ARCserve Backup with Unicenter NSM 3.1? 11/21/06
    TEC409645 How can I reset my CA ARCserve 'caroot' password? 10/24/06
    QI83128 SUPPORT FOR INTERNET EXPLORER 7 10/23/06
    QI82109 MEANINGS OF 2 OPTIONS ABOUT HARD LINKS FOR NTFS VOLUMES 09/07/06
    QI79779 CRASHED JOB'S STATUS IS UNKNOWN 06/09/06
    QI77987 CA_LOG DOESN'T WORK 06/09/06
    TEC341621 ARCserve/Enterprise Backup Host Server Configuration with Windows XP SP2 05/17/06
    TEC266866 How to create the CA ARCserve Backup System Account in Windows 2000 - Detailed Steps 04/17/06
    TEC352982 ARCserve Backup for Windows Command Line Utilities 03/06/06
    TEC390103 Using the CA Diagnostic Wizard To Collect Information For Support 02/23/06
    TEC387138 Naming GFS Media 02/13/06
    QI76333 DEFAULT AS USER MEDIA POOL NAME 02/09/06
    QI75624 GROUP DISAPPEARED AFTER FAIL OVER 01/12/06
    TEC324638 How To - Configure your Windows workstation so you can uncompress CA's *.caz files by simply double-clicking on the file 01/05/06
    TEC268782 Protecting CIFS volumes with CA ARCserve/Enterprise Backup 01/05/06
    TEC380963 Using the Job Scheduler Wizard to Schedule Device Management 10/18/05
    Installation and Upgrade
    TEC429548 Configuration Options for ARCserve Backup and Microsoft Windows Server Clusters 07/23/07
    TEC419730 INSTALLATION ERROR with ARCSERVE BACKUP - "The Windows Installer Service could not be accessed". 03/15/07
    TEC417044 Using the CA ARCserve Backup Patch Installer 02/07/07
    TEC414576 Installation of CA ARCserve Backup on a Cluster 01/08/07
    QI84310 BUILD NUMBER IS 4146 AFTER RUNNING REPAIR OR MODIFY SETUP 11/29/06
    TEC380764 Upgrading to CA ARCserve Backup for Windows r11.5 10/18/05
    Backup, Restore and Copy
    QI94506 CA_RESTORE -STARTFROMSEQ DOES NOT WORK 02/05/08
    TEC444867 How to improve backup throughput when backing up source data that resides on the same disk as the File System Device 01/24/08
    QI93481 UNABLE TO BACKUP MOUNTED POINT 12/12/07
    QI93317 FILES AND FOLDERS HAVE NAMES IN VARIOUS LANGUAGE ENCODINGS 12/12/07
    TEC435895 W3073 Unable to logon as use 10/12/07
    TEC435878 AW0254 Failed to backup Active Directory Service RC=2147024838 10/12/07
    TEC435648 W3101 Disk is Full 10/10/07
    TEC435618 Unable to submit backup job gives the error "Failed to create file, check if Disk is Full or BrightStor ARCserve Backup is installed properly" 10/10/07
    TEC409597 Using Brightstor ARCserve Backup how can I make sure all my files get backed up? 08/31/07
    TEC431674 Failed to open job entry 08/15/07
    TEC430837 Why are tapes not exported after selecting the export option 08/03/07
    TEC430836 What are the CABATCH.EXE return error codes 08/03/07
    TEC430833 Why are files not deleted from the destination folder when using ARCserve Copy Job 08/03/07
    TEC427956 I get error E3291 Getting I/O completion port status error. (EC = The wait operation timed out.) while trying to restore a huge volume containing thousands of files 06/28/07
    TEC427495 W3404 Unable to open file. C;\windows\Microsoft.net\Frame work\v1.14322\config\Enetrprisesec.config.cch.5420.66936984,EC=Access denied 06/22/07
    TEC399934 What is MODE parameter purpose in cabatch command? 06/22/06
    QI89170 QTREE IS RESTORED AS A FOLDER 06/15/07
    TEC426955 How to remove warning W3963 - W3964 - W3965 06/14/07
    QI89018 W3302 WHEN RESTORING A WHOLE FOLDER OF A REPARSE POINT 06/12/07
    TEC426463 Backup of \winnt\system32\WBEM\Repository\ will only backup 1 of 3 files 06/11/07
    TEC426182 Why Incremental Backup doesn't work on MAC Operating System 06/08/07
    TEC423486 How do I prevent a backup job from running beyond a specific time? 04/30/07
    TEC421863 AE0040 Invalid File Signature 0x00000000 04/09/07
    TEC421862 When adding a Global Filter based on File Attributes, Offline, Migrated, and Compressed are not selectable. 04/09/07
    QI85864 WAITFORJOBSTATUS OPTION FOR CA_RESTORE COMMAND 02/07/07
    TEC266796 Restoring tapes written in MTF 10/20/06
    TEC397395 Windows 2003 Logical Disk Manager Administrative Service and Full Dynamic Windows 2003 backups 05/23/06
    TEC380820 Backing up and Restoring Key-Level Registry 10/14/05
    QI83944 NTBACKUP.EXE FAILS TO BACKUP ON WINDOWS 64-BIT EDITIONS 11/09/06
    QI83769 DISTRIBUTED SERVER BACKUPS UPON FAIL OVER OF PRIMARY 11/01/06
    ARCserve Manager
    TEC435877 Unable to Connect from Remote ARCserve Manager when SunRPC is binding to a different port number on the Backup Server."Caroot Error EC=-1" error observed. 10/12/07
    TEC435480 1219 AUTHENTICATION ERROR 10/09/07
    TEC430834 Why is ARCserve not displaying Hebrew characters correctly 08/03/07
    TEC426464 How are servers that are no longer on the network removed from the ARCserve Manager? 06/11/07
    TEC419975 "Failed to create empty document" error message appears when opening the CA ARCserve Backup Manager 03/16/07
    TEC268745 How to create and manage server groups ? 01/05/06
    ARCserve Database
    TEC390902 Converting From a VLDB to a SQL Database 04/14/08
    QI93172 CENTRAL DB MEDIA MAXIMIZATION 12/03/07
    TEC435905 W3491 Unable to Insert UUID 10/12/07
    TEC435481 Unable to run the Database Maintainence. Fails with "Failed to start repairing process for database : error -6003." 10/09/07
    TEC426805 "E5110 The database is no longer available." "E4101 Unable to login to db engine" "E3530 Failed to login to database EC=-2005" 06/14/07
    TEC389855 How to Maintain the CA ARCserve Backup VLDB 04/13/07
    TEC420146 How to move an ARCserve database contained within Microsoft SQL Server to a different drive. 03/19/07
    TEC413821 Arcserve ASBD SQL Database becomes unavailable with error "E5110" when running SQL maintenance plan 12/20/06
    TEC412437 ARCserve SQL ASDB Maintenance Fails with Error "Database must be in single user mode." 12/18/06
    TEC409646 Is SQL Server 2005 supported as the CA ARCserve Backup (BAB) database? 10/24/06
    TEC405777 How to Move ARCserve VLDB Database to a different drive (or) location? 09/11/06
    TEC394425 Maintaining the ARCserve Database when using MSSQL 2005 as the Database 04/14/06
    QI78213 PRUNE JOB DOES NOT WHEN USE REMOTE SQL 04/12/06
    TEC390927 Recovering the CA ARCserve Backup SQL Database ASDB 03/10/06
    TEC390304 CA ARCserve/Enterprise Backup Tape Catalog Files and the Mergecat Utility 02/28/06
    TEC390302 Maintaining the ARCserve Database when using SQL as the Database 02/27/06
    Tape Engine
    TEC445887 How to Configure Tape Cleaning Slot in CA ARCserve Backup. 02/08/08
    QI94513 FSD DEVICE GROUPS ARE JUMBLED 02/05/08
    QI93965 ACSLS CONFIGURATION CAUSES EXCEPTION 01/08/08
    TEC443226 Why does the activity log show the "Media Compression ratio: 0:00 and the Media remaining capacity: 0MB" when the software Compression is enabled for the back up job? 12/31/07
    TEC443163 Media MisCompare Errors Occur when Formatting or Erasing. 12/28/07
    QI93690 E3719 UNABLE TO WRITE TO MEDIA 12/27/07
    TEC438206 Import/Erase Operations can take a very long time to complete in an ARCserve SAN configuration. 11/12/07
    TEC380973 Understanding Hardware and Software Compression 10/15/07
    TEC434214 How to confirm if the Bar code reader is enabled for the Medium Changer/Tape Library in BrightStor ARCServe Backup 09/24/07
    TEC434213 How to enable Bar code reader in BrightStor ARCServe Backup 09/24/07
    TEC433902 How to troubleshoot the error "E1517 Unable to get sessions name map from Tape Engine, EC=1."? 09/19/07
    TEC433701 Why does the SDLT600 fail to merge large sessions? 09/17/07
    TEC433605 Why are tapes not exported after selecting the export option 09/13/07
    TEC431767 Why do these messages show up durring a Merge? E6603 Failed positioning (RAID Device=0, Device=X) W6605 Failed to read (RAID Device=0, Device=X) 08/16/07
    TEC430837 When managing multiple CA ARCServe Backup servers the device manager of a remote server does not list the devices attached to it 08/03/07
    TEC430718 How to enable the tape engine in debug mode 08/02/07
    TEC430717 How to control the size and behavior of the Tape Engine log 08/02/07
    TEC430307 How to solve the following Tape copy error: Failed to go to session 61166 on source tape, session skipped, rc[182] 07/27/07
    TEC428718 E63639 "Buffer under run occurred" while trying to restore the backup of more than 25 GB 07/09/07
    TEC427390 Server Admin is set to perform Tape Engine logging with output to screen, but the command window never opens 06/21/07
    TEC426556 Why isn't the last sequence tape exported when a DB Agent session is the last session that spans to the last sequence tape? 06/11/07
    TEC426465 A Mount/Dismount command shows the incorrect number of magazines and slots per magazine. This can happen to expandable libraries, such as HP MSL6000 series. How can it be configured so that it shows the correct number of magazines and slots per magazine? 06/11/07
    TEC426195 How to configure an ARCserve Server for a SAN installation without the SAN Configuration Utility 06/07/07
    TEC426181 ARCserve SAN Distributed server fails to backup. 06/06/07
    TEC425804 How to create a media destroyed date and media name report 06/01/07
    TEC425262 How to enable automatic inventory (auto-inventory) after tapes are added or removed from changers 05/23/07
    TEC424528 How to clear the Tape Engine configuration for a tape library. 05/14/07
    TEC422263 Is it necessary to follow the instructions in the Microsoft Technical Document 842411 Windows Server 2003 cannot perform backup jobs to tape devices on a storage area network? 04/13/07
    TEC422091 Can we schedule and run simultaneous backup jobs when multiple similar stand alone tape drives are assigned to the same group? 04/11/07
    TEC422090 Drives do not appear under the library in Device Configuration. 04/11/07
    TEC420171 Is there any invalid character that should not be used for the label of a tape serial number? 03/19/07
    TEC419959 What are groups and what does the Icon in the group with different color represent? 03/16/07
    TEC342813 Troubleshooting Tape Engine & Hardware Problems 01/30/07
    TEC414759 If a storage device can be seen from multiple storage paths, for example, when a server has multiple HBAs, would CA ARCserve Backup show only one entry or duplicate entries? 01/09/07
    TEC410665 How do I find out if my tapes are backed up with Session\Encryption password? 11/07/06
    QI83850 TAPE LOG SCREEN IS NOT OPENNED 11/04/06
    QI82596 DEVICE GROUP IS ADDED AFTER CHANGER CONFIG IF USB DEV EXISTS 09/25/06
    TEC399849 Multiplexing Jobs Fail With E2246 "Multiplexing device error. Abort the job." 06/22/06
    TEC399832 CA ARCserve Backup r11.5 for Windows SAN Secondary Server Bundle requires a specific TLO license key? 06/22/06
    TEC399070 Eject Media in the Global Options of the Backup Manger upon Job Completion does not work for Iomega stand alone USB and IDE drives. 06/12/06
    QI79478 CPSAN-TAPE ENGINE CAN NOT BE INITIALIZED 06/01/06
    QI77768 TAPE ENGINE HANG ON INITIALIZATION 03/23/06
    QI77742 E4336 No media space available on file system device, media name . Unable to backup data to File System Device(FSD) when the amount of data is more than 4 GB 03/22/06
    TEC304911 Optical Drive Support (Includes Support for CD-RW/DVD-RAM) 02/07/06
    TEC386093 Running Device Configuration on a MS Cluster Configured ARCserve server. 12/22/05
    TEC378108 SAN Option Best Practices 09/15/05
    TEC275205 Support for Microsoft Windows Storage Server 2003 & Windows-powered NAS (SAK) File Servers 06/02/05
    Recovery
    TEC442298 Does ARCserve release 11.5/r12 Disaster Recovery Option support iSCSI based environment? 04/21/08
    TEC433909 Remote DR uses public network to connect to Backup Server even if Host file is configured to use private network 10/12/07
    TEC434411 After recovering a machine using the ARCserve Disaster Recovery (DR) option, the operating system does not boot up and leads to a stop error (BSOD) 09/26/07
    TEC421867 Floppy-less Disaster Recovery With CA ARCserve Backup - Best Practices Guide 09/25/07
    TEC433202 How to update BrightStor ARCserve for Windows Disaster Recovery Media after installing device support update patches? 09/07/07
    TEC434211 How to restore system state on windows 2000/2003/XP 09/24/07
    TEC426466 Create Boot Kit Wizard reports "Failed to create File Layout" when creating a CA Bootable Tape Image 06/11/07
    TEC423497 What are the special considerations for running a Disaster Recovery using CA ARCserve Backup for Windows Disaster Recovery Option in a SAN boot environment? 04/30/07
    TEC421864 CA ARCserve Backup Disaster Recovery From Physical Machines to Virtual Machines - Best Practices Guide 04/09/07
    TEC419644 Remote Disaster Recovery errors; 0x2, 1722 and error connecting to remote server 04/09/07
    TEC419815 Disaster Recovery with Multiple SCSI /RAID/FC adapters 03/14/07
    QI77946 DRSCANSESSION DOESN'T RUN TO CREATE MSD FOR REMOTE DR 09/08/06
    QI75457 STEPS TO DO DR WITH USB FLOPPY DRIVE 01/06/06
    Updates and Service Pack
    TEC442287 How to roll back the Device Support Update Patch? 12/13/07
    TEC434212 How to rename or delete the file CSTOOL.DLL from ARCserve home folder. 09/24/07
    TEC378165 What Patch Level is my ARCserve r11.5 Installation at? 09/07/07
    TEC429459 QO87569 NT -SECURITY UPDATE 6 FOR BAB R11.5 SP 3 - BASE 07/18/07
    TEC429547 After the application of QO87569 NT -SECURITY UPDATE 6 FOR BAB R11.5 SP 3 - BASE, the build number is reverted to 4403. 07/19/07
    TEC429526 Unable to install the device updates and the security update. 07/19/07
    TEC429459 QO87569 NT -SECURITY UPDATE 6 FOR BAB R11.5 SP 3 - BASE 07/18/07
    TEC421032 The recently released security updates QO86255, QO86259, QO86260, and QO86926 states that they are Security Update 5. Why do they have a number, and why did it start at 5? 03/28/07
    TEC417044 Using the CA ARCserve Backup Patch Installer 02/07/07
    QI82848 HOW TO TELL IF SECURITY UPDATE QO82860 IS APPLIED PROPERLY 10/04/06
    QI83910 SERVICE PACK 2 REQUIRED FOR ALL FUTURE FIXES/UPDATES 11/08/06
    Alert
    TEC430036 How to configure Alert Manager to send email with the result of a backup. 10/17/07
    TEC433035 How to setup alerts for Data Migration Jobs? 10/12/07
    TEC431606 How to configure an alert when backup job prompts to load additional media 08/15/07
    TEC427388 Sending Alerts via SMTP for ARCserve with Exchange 2007 06/21/07
    TEC264236 Using Alert to send messages to the Event Management Console & the World View Repository 11/17/06
    TEC379982 Alert Manager Overview 10/05/05
    Disk Staging
    TEC445194 CA ARCserve Backup Disk Staging 01/30/08
    TEC432007 Staging sessions are purged on schedule even though the migration job failed 08/22/07
    TEC429166 What is the RecoveryAction.dat file found in the BrightStor install directory 07/31/07
    TEC424031 How to purge the Disk Staging space? 05/07/07
    TEC417187 Do staging purge policy changes apply dynamically to all sessions in a staging device or do they affect only new sessions? 02/07/07
    TEC405938 Disk Staging Job does not run with the maximum number of streams. 09/12/06
    TEC399055 Unable to configure disk staging after installation of QO77091 (SP1) 06/12/06
    Exchange Agent
    TEC462295 Backup/Restore of Exchange 2007 database error AE9650 The volume shadow service provider has reported a bad state for the operation 04/28/08
    TEC382147 Upgrade to CA ARCserve Backup (BAB) r11.5 generates the message "Converting connection protocol to named pipes due to connection error" during Exchange database backups 11/03/05
    TEC433907 Exchange agent configuration for Brick level backup fails with the following error message: Failed to configure your server 09/19/07
    TEC433004 Backup Agent Service Account Requirements for Brick Level Backup and Restore 09/06/07
    TEC431391 Can the ARCserve Backup Agent for Microsoft Exchange be used to backup data from the following Exchange server roles; Hub Transport, Edge Transport, Unified Message, Client Access servers? 08/10/07
    TEC430739 MS Exchange Server-Brick Level icon is not displayed for MS Exchange 2007 Servers 08/02/07
    TEC428810 How to find the site and organization of the exchange server which was backed up? 07/10/07
    TEC428719 Exchange Agent Brick Level backup follows the backup type (Incremental/Differential/Full) of a rotation jobs settings. 07/09/07
    TEC427954 After installing the ARCServe Premium Add-on Agent for Exchange, the Brick level icon Disappears 06/28/07
    TEC427712 CA ARCserve Backup Exchange Agent Notifier is offline after Exchange 2007 Management Shell Cmdlet Failover 06/26/07
    TEC427497 Backup of Exchange 2007 AE9725 Create snapshot failed (err=0x80042306) 06/22/07
    TEC427491 Backup of Exchange 2007 database fails with AE9725 Create snapshot failed (err= 0x8004231f). 06/22/07
    TEC427392 How can I restore the DirectoryServices Database from an Exchange 5.5 server if I do not remember the exact Site, Organization and Server Name from which the DB was backed up? 06/21/07
    TEC423092 Exchange Brick level and Database backup fails with E8601 EC=1300 error 04/24/07
    TEC422565 Unable to expand Microsoft Exchange Server - Document Level database object for Microsoft Exchange 2007 04/18/07
    TEC422271 Document level restore fails with errors w3823, 8522 EC=9 or restore is successful with 0 bytes restored 04/13/07
    TEC420394 Why does my Exchange Document Level Backup Session Fail if the Exchange Cluster Fails Over midway through a backup job? 03/21/07
    QI85873 MAIL BOX NAMES ARE CORRUPTED IN THE BACKUP MANAGER TREE VIEW 02/07/07
    TEC396879 Bricklevel Backup of Exchange 2000 or 2003 mailbox fails with error "E8604 Failed to start backup..." when user's Active Directory account is disabled. 05/18/06
    QI83558 JAPANESE NAME MAILBOXES ARE DISPLAYED LIKE "???" 10/26/06
    TEC386271 Restore Mail Stores to Microsoft Exchange 2003 Recovery Storage Groups 12/28/05
    TEC386121 Restore Single Mail Stores from Storage Group Backups with Multiple Stores 12/22/05
    Notes Agent
    TEC428335 What is the benefit of using transaction logging on a Domino server with the ARCServe Backup Agent for Lotus Domino? 07/02/07
    TEC428334 What causes the following error: "Failed to initialize Notes API subsystem"? 07/02/07
    TEC421649 How do I backup the notes DIR file (directory link file) using the ARCserve Notes agent? 04/05/07
    TEC411543 Which port should be opened in a DMZ/Firewall to allow a proper communication between the ARCserve server and the Lotus Domino agent? 11/17/06
    QI82725 RESTORING DOMINO FILES TO ANOTHER LOTUS DOMINO SERVER 09/28/06
    Oracle Agent
    TEC441504 E8604, EC=Backup Agent Error -- (264) "Cannot generate a copy of control file" 12/04/07
    TEC430822 W3073 is reported during Oracle database backups 08/03/07
    TEC428717 Oracle database icon for remote Unix/Linux client machine will not expand nor produce any errors when expanding from ARCserve for Windows base server. 07/09/07
    TEC428081 When expanding AIX, Solaris, HP-UX, or Linux Agents from ARCserve for Windows the Oracle instance (gold platter) is not visible. 06/29/07
    TEC427178 Failed to expand Oracle Agent for AIX, Solaris, HP-UX, or Linux from ARCserve for Windows without any error. 06/19/07
    QI89094 RMAN BACKUP JOB HANGS IF MEDIA NAME HAS JAPANESE CHARACTORS 06/13/07
    TEC425800 Cross Platform Unix to Windows Oracle backup parent job will remain Active with a status of Disconnecting from Media and the child job is created but will not run 06/01/07
    TEC421612 I am not able to see the Oracle Golden Platter from the ARCserve GUI. I have installed the ARCserve SAP/R3 agent on my 64 bit SAP environment 04/04/07
    TEC415468 Support for Oracle Backup and Restore on Windows 64-Bit Platform 01/19/07
    TEC399056 E8535 Failed to receive data from the client agent. EC=10060 during Oracle cross platform RMAN backup. 06/12/06
    TEC397322 Configuration of Archive Log Mode on Oracle 10g to work with the BrightStor 05/31/06
    TEC393130 Cross Platform UNIX to Windows Oracle backup fails when initiated from the UNIX machine 04/20/06
    TEC393243 Both the Parent and Child job fail on Cross Platform UNIX to Windows Oracle backup. 03/30/06
    TEC393242 Cross Platform UNIX to Windows Oracle backup parent job will remain Active with a status of Disconnect from Media and the child job is created but will not run. 03/30/06
    VSS Writers
    TEC420690 CA ARCserve Backup - Support for VSS Writers 03/27/07
    NAS
    TEC430838 Why does ARCserve NDMP backups fail with the following error: AE0407 NAS Server Error - NDMP_DATA_HALT_INTERNAL_ERROR 08/03/07
    TEC429458 NAS agent NDMP 3-way backups fail intermittently with NDMP_CONNECT_ERR 07/18/07
    TEC422092 Does ARCserve support NetApp cluster environments? 04/11/07
    TEC421171 Cannot setup up more than one NetApp NDMP server with the NDMP Option using Dynamic Device Sharing 03/29/07
    TEC399839 NAS Filer Restore Jobs Fail with Error E3452 06/22/06
    TEC275205 Support for Microsoft Windows Storage Server 2003 & Windows-powered NAS (SAK) File Servers 06/02/05
    Image
    TEC428626 How Can a file level restore be done if Image Option is used in the backup? 07/09/07
    TEC421650 Not Able to restore the data to an alternate Server Which was backed up using Image Backup from restore by session or restore by Image backup 04/05/07
    TEC388822 E11065 Freeze Volume Failed Error in Image Option Backups 02/13/06
    Open File Agent (BAOF)
    TEC435664 C3330 BAOF Operation disabled due to insufficient disk space 10/10/07
    TEC426790 CA Backup Agent for Open Files service cannot be started 06/14/07
    QI83016 OFA DOES NOT SUPPORT BACKUP FOR ENCRYPTED FILES 10/10/06
    WANSync Integration
    TEC445205 CA XOsoft WANSync And CA ARCserve Backup Integration - File Server 01/30/08
    TEC415123 WANSync / ARCserve Integration - Oracle 01/16/07
    TEC410557 CA XOsoft WANSync/CA ARCserve Backup and Restore Integration - File Server 01/16/07
    TEC410555 CA XOsoft WANSync/CA ARCserve Backup and Restore Integration - Microsoft Exchange 01/16/07
    TEC410553 CA XOsoft WANSync/CA ARCserve Backup Integration - Microsoft SQL 01/16/07
    SharePoint Agent
    TEC403881 E3976 Backup failed due to an unexpected error while enumerating the SharePoint data. 08/16/06
    TEC403876 AE9921 Failed to connect to the SharePoint index servers 08/16/06
    QI80099 HOW TO UPGRADE SHAREPOINT DB AGENT WITH SERVICE PACK 06/23/06
    TEC399298 Sharing an MSSQL instance between CA ARCserve Backup for Windows and Microsoft SharePoint Services. 06/14/06
    Sybase
    TEC379678 Using ARCserve to Backup a Unicenter AutoSys Bundled Sybase database 10/03/05
    SQL
    TEC445192 CA ARCserve Backup For SQL Server Using Virtual Shadow Copy Services (VSS) 01/30/08
    TEC433825 "E8601 Failed to connect agent. (AGENT=dbasql@MSSQL$B, EC=78) E8601 Failed to connect agent. (AGENT=\\SERVER\dbasql@MSSQLSERVER, EC= :Backup Agent Error - (78) "Cannot open a service".) 09/18/07
    TEC427061 "E8601 Failed to connect agent. (AGENT=dbasyb@sybase_server, EC=Invalid user ID or password was submitted or Database Server)" when trying to backup or expand the Sybase Agent. 06/22/07
    QI89268 UPGRADING FROM SQL 7 RESULTS IN INVALID SQL BACKUPS 06/20/07
    TEC426468 Unable to see the golden platter for a respective database agent when specifying a backup network IP address in a Microsoft Cluster environment. 06/11/07
    TEC420586 Why does the SQL trasaction log backup display all files associated with the database in the ARCserve Database Manager. 03/23/07
    TEC413534 Installation information for the Brightstor ARCserve SQL Agent on 64 Bit Windows 12/18/06
    TEC393224 Failure to backup SQL databases with an error (407) 05/18/06
    Windows Agent
    TEC442043 Conflict during installation between Client Agent for Windows & IE V7.0 12/17/07
    TEC430320 How to configure BAB server and the client agent for windows to use a specific IP? 07/30/07
    TEC427391 After an install or upgrade to CA ARCserve Backup for Windows r11.5 Pre/Post operations do not function on Windows Client Agent machines 06/21/07
    TEC426307 When the ARCserve server communicates with a remote Windows client agent, we can configure the agent side port which by default is 6050. Is there a way to configure the server side port used to communicate with the agent? 06/07/07
    TEC423222 How do We explicitly submit a ProActive Backup Job from a machine on which I have client agent for Windows installed? 04/25/07
    TEC413658 Do I need a license for the 64 bit Client agent installed on a server which has the ARCServe Backup server installed on it? 12/19/06
    TEC413519 How do I remotely backup the registry details via Client Agent when the whole server has been selected? 12/18/06
    TEC411542 What are the steps to integrate CA ARCserve Backup with Unicenter NSM 3.1? 11/21/06
    TEC409618 How many Universal Client Agent licenses are required to protect Microsoft Clusters (2 physical nodes as well as the virtual node)? 10/24/06
    Linux and UNIX Agent
    TEC433813 Cannot connect to Agent 02/22/08
    TEC419740 Cross-Platform Windows Linux/Unix uppercase restore 06/14/07
    TEC417186 How do I perform differential backup jobs from UNIX or Linux machines? 02/07/07
    TEC266798 Troubleshooting UAgent Restore Performance on Unix / Linux 11/21/06
    NetWare
    TEC268755 How to configure the NetWare Agent (NWAGENT) to not pack sparse file formats and to use SMS Logic? How to Configure the Push Agent to Enable SMS Logic? 05/19/06
    TEC390901 Backing up the Novell's Directory Services (NDS) cross platform to the Windows product using the Client Agent for NetWare (Nwagent) 03/06/06
    TEC379674 How do I backup GroupWise with TSAFS.NLM? 10/25/05
     
     
     
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