SupportConnect - Unicenter Remote Control Technical Document Index
  

Unicenter Remote Control
Technical Document Index

  • General:
    r11.2
    r11.0
    r11.1
    r6.0
    r5.x/4.x
    		•
  • PIBs:
    r11.0
    r6.0
    		•

    Doc ID# General Technical Support Documentation Last Revision
    Unicenter Remote Control r11.2
    TEC436484 Unable to take the remote control of a machine though the user name and password are validated. 03/27/08
    TEC435449 After having installed DSM agents, in particular the Remote Control plugin, it is not possible to play a DVD using popular DVD player software. If i uninstall the plugin, it works again. 03/27/08
    TEC444009 How can the default URC messages be edited? 01/14/08
    TEC436569 Cannot see the desired NT Domain/Directory while trying to add a user/group to Security Permissions. 10/23/07
    TEC434407 Installing CA Desktop and Server Management (DSM) where the MDB will be on a remote SQL Cluster 09/26/07
    TEC401138 How to Centralize Security in URC r11 07/19/07
    TEC401105 How Authentication Works in r11 for Centrally and Locally Managed Configurations. 07/19/07
    TEC429243 Limitations While Using the DSM Agent on Citrix or Terminal Servers 07/17/07
    TEC401532 Desktop and Server Management Agents Support for Windows XP Embedded 07/05/07
    FAQ314784 Why does my 3D application/DVD Player display as a black window on the URC Viewer? 06/26/07
    Unicenter Remote Control r11.1
    TEC405649 Testing Connectivity to the ACME server for signature and content updates 01/24/08
    TEC436569 Cannot see the desired NT Domain/Directory while trying to add a user/group to Security Permissions. 10/23/07
    TEC436484 Unable to take the remote control of a machine though the user name and password are validated. 10/22/07
    TEC418063 CA Messaging Protocol 09/19/07
    TEC401299 How to Move a Domain from one Enterprise to another? 07/20/07
    TEC425358 Uninstalling Desktop and Server Management components silently from the command line 05/24/07
    TEC395449 Creating a Pre-configured Standalone Customised install for the r11 Remote Control Agent. 04/26/07
    FAQ394668 Can I use Unified Login to establish a connection via Unicenter Remote Control Viewer or the Desktop & Server Management Explorer to a remote host with all security providers 04/19/07
    TEC394117 How to Deploy the DSM URC Agent Using OS Imaging 04/17/07
    FAQ393846 When adding a computer manually to the DSM Explorer there are three required fields. Hostname, Operating System are ok, but specifically what is meant by the term "Network Address", is it MAC Address, IP Address, Hostname, etc‚? 04/13/07
    FAQ393774 Why doesn't the DSM installer prerequisites detect the SQL Server 2005 Driver for JDBC, whereas it does detect the SP4 JDBC driver for SQL 2000? 04/11/07
    TEC420826 Modify the Default Password for User ca_itrm When Microsoft SQL Server 2005 is Used on Windows 03/27/07
    TEC420522 Changing the location where the log files are written 03/23/07
    TEC392433 A Query is required to list all Computers that have run the Agent in the Last x days 03/22/07
    TEC419877 Disabling the Desktop and Server Management (DSM) crash handler to allow the creation of Dr. Watson logs and crash dump files 03/15/07
    TEC419779 The Remote Control Agent Status remains "Listening" when the Agent is switched off 03/14/07
    TEC419672 Restoring the CA supplied certificates 03/13/07
    TEC416462 Integrating an Open LDAP server via the Unicenter Desktop and Server Management (DSM) directory integration 02/23/07
    TEC410683 List of Current Desktop and Server Management (DSM), and Desktop Management Suite (DMS) Build numbers 02/23/07
    TEC408094 Moving the Ingres MDB to another drive 02/23/07
    TEC407142 Migrating Legacy USD, UAM and URC Data to DSM R11 02/23/07
    TEC407134 Deploying the Remote Control Plugin as Host Only 02/23/07
    TEC407120 Upgrading existing Windows Agents via infrastructure deployment 02/23/07
    TEC405080 Grouping your computers based on Active Directory Integration and Synchronisation 02/23/07
    TEC403223 Customizing the logoff or reboot banner displayed by CAF 02/23/07
    TEC402117 How to change the text displayed by the Common Application Framework (CAF) in the command line and in CAF dialog boxes? 02/23/07
    TEC398153 r11 and Wake-on-LAN Configuration and Implementation 02/23/07
    TEC398152 r11 Agent and infrastructure Interactive Deployment 02/23/07
    TEC407134 Deploying the Remote Control Plugin as Host Only 11/15/06
    TEC407409 Global Address Book Not Populating 10/02/06
    TEC406329 Using Active Directory Integration to define Remote Control Permissions for a Global Address Book Group. 09/18/06
    TEC393530 Documentation Clarification - Inside Guide - Unicenter Remote Control - Importing and Exporting Local Address Books 09/07/06
    TEC395449 Creating a Pre-configured Standalone Customised install for r11.0 and r11.1 RC Agent. 04/28/06
    Unicenter Remote Control r6.0
    TEC443120 How do I uninstall Unicenter Remote Control silently? 12/27/07
    TEC434512 The file ca_rcdata_log.ldf is very big (over 30GB) how can I minimize this file? 09/27/07
    TEC426383 Changed IP addresses are not reflected in the RC Admin Console 06/08/07
    TEC326515 How to apply a patch to a Master Image? 04/04/06
    TEC338542 Windows Firewall configurations for Unicenter Remote Control. 05/11/05
    TEC352303 Configuring Stealth View Access 01/10/05
    TEC352293 How the Classroom connection works 01/10/05
    TEC345679 Unicenter Desktop and Server Management Agent Support for Windows XP Embedded 10/20/04
    TEC338764 Importing Address Books and Permissions for Locally Managed Installations 08/12/04
    TEC338608 Active Directory Nested Group Support 08/11/04
    TEC334294 Configuring Local Confirmation 07/22/04
    TEC326616 ApplyPTF Errors 05/21/04
    TEC268482 List of the Latest Product Builds and Patches 04/28/04
    TEC322419 Custom installation of Unicenter Remote Control via the GUI 04/15/04
    TEC321531 Machines not showing in the URC Management Console 04/05/04
    TEC321280 Before Installing Unicenter Remote Control/ControlIT on Windows 2003 04/01/04
    TEC315643 How to Limit the Access Rights of the Management Server 03/24/04
    TEC293714 Command Line Parameters for rcLaunch.exe 03/04/04
    TEC316883 Procedures for Restoring a URC 6.0 Database from a SQL Backup 02/23/04
    TEC314523 How to uninstall Unicenter Remote Control and retain the database 02/02/04
    TEC314224 Switching to an Alternative Security Provider 01/29/04
    TEC314165 The Remote Control Reporting Tool 01/28/04
    TEC314164 Running in an Active Directory Native Mode Environment 01/28/04
    TEC313741 Customization and Localization of URC 6.0 Dialogs 01/26/04
    TEC308334 Importing/Exporting a Local Address Book 01/23/04
    TEC312844 Error: "rcManager.dll failed to load" 01/15/04
    TEC312815 Installing in an Imaged Environment 01/15/04
    TEC312393 Migrating Version 5.x Access Privileges to Version 6.0 User Permissions 01/12/04
    TEC312021 Common Troubleshooting and Debugging Procedures 01/08/04
    TEC310777 Hebrew Command Prompt font support 12/24/03
    TEC308955 Configuration of Global Address Book Updates 12/15/03
    TEC308413 How the authentication process works in a Centrally Managed environment 12/10/03
    TEC308315 Moving the Unicenter Remote Control manager to another machine (SQL Database) 12/09/03
    TEC299907 How to Move my SQL Server database to another drive 10/08/03
    TEC292728 Usage of specific Backup Domain Controller (BDC) 09/05/03
    TEC292327 Undocumented MSI Property Values in SD Packages for URC 6.0 09/03/03
    TEC291878 Moving the URC 6.0 Database to a new SQL Server while the URC 6.0 Management Server Resides on the Existing SQL Server 08/29/03
    TEC291842 Performing a Custom Manager Install 08/29/03
    TEC290321 How to install a Remote Management Console for URC 6.0 08/20/03
    Unicenter Remote Control r5.x/4.x
    TEC384956 Before Installing Unicenter Remote Control 5.2 on Windows Server 2003 12/06/05
    TEC384954 Receiving Dr. Watson during install of RCO 12/05/05
    TEC268457 Error: "Screen Saver Running" 12/01/05
    TEC340386 Windows Firewall configurations for Unicenter Remote Control 5.1 and 5.2 SP3 08/26/04
    TEC330606 How to Restore the Database on a 5.x Management Server 06/25/04
    TEC268482 List of the Latest Product Builds and Patches 04/28/04
    TEC321654 Terminal Services 04/07/04
    TEC312594 Error: "Unable to create font file" 01/14/04
    TEC312474 Setup Exit Codes 01/13/04
    TEC284555 Using the Software Delivery Package in Unicenter Remote Control 12/01/03
    TEC282518 How to Enable DCOM 06/27/03
    TEC282412 Unicenter Remote Control 5.2 in a Multiple Monitor Environment 06/26/03
    TEC268468 Before Installing Unicenter Remote Control/ControlIT on Windows XP 06/12/03
    TEC276590 How can URC be installed so that another password, other than the default password, is used when the proprietary security is configured? 05/21/03
    TEC276418 IP Address Binding on Systems with Multiple Network Interface Cards 05/14/03
    TEC276290 Improving Performance of a Remote Control Session 05/02/03
    TEC274226 Error: "Connection with 'machinename' lost, do you wish to reconnect" 04/29/03
    TEC272613 How to enable Debugging 04/18/03
    TEC268473 DOS FTP Instructions 04/14/03
    TEC268355 How to give keyboard and mouse control to user(s) when more than one user is connected to the Host 03/12/03
    TEC268384 How to install using the Remote Install Utility (RIU) 03/12/03
    TEC313221 How to change the CIAdmin/RCOAdmin password when using the Jet database 03/06/03
    TEC268460 How to change the CIAdmin/RCOAdmin password when using the SQL database 02/28/03
    TEC268361 Determining network Bandwidth Requirements during a remote control session 02/20/03
    TEC268358 How to Move a URC/ControlIT Manager to Another System 02/14/03
    TEC312818 ODBC Error when viewing reports with Unicenter TNG 2.4 Report Explorer 02/03/03
    TEC268364 Remote Control Uninstall via SDO - Possible BSOD after reboot 01/31/03
    TEC312830 Remote Control - CACrypt Implementation 01/22/03
    TEC268447 Instructions for configuring Local Confirmation 01/07/03
    TEC268366 How to direct your Unicenter Remote Control/ControlIT agents to point to a new management server 12/11/02
    TEC312831 Unable to add computer to database 12/11/02
    TEC268486 Contacting Technical Support 12/10/02
    TEC268367 How to Configure the Primary Display Controller for a Remote Control Host 11/18/02
    TEC268368 TCP/IP Ports in a Unicenter Remote Control Enterprise 10/21/02
    TEC268432 How to update your Master Image Install 10/17/02
    TEC312845 Error: "unable to connect to remote PC. Incorrect Login Name." 09/23/02
    TEC312885 Error: "Unable to Authenticate User. Remote calls are not allowed for this process." 09/23/02
    TEC268505 After installing TNGRCO I am unable to use my DVD player 09/05/02
    TEC268504 Although SQL is installed on the machine, during install the SQL database option is grayed out and only Jet is available to select 09/05/02
    TEC268502 How to change the default install path and drive when installing Unicenter Remote Control 09/05/02
    TEC268420 Unattended Installation Instructions of Remote Control/ControlIT 09/05/02
    TEC268500 Receiving Dr. Watson during the file copy process of an install of RCO 08/23/02
    TEC268499 When trying to populate it fails at a certain Letter or Number of users 08/09/02
    TEC268496 Error: "x:\ControlIT\setup.exe is not a valid Windows NT application" during uninstall 08/02/02
    TEC268494 Host mode will not stay enabled on Windows 2000 systems 07/30/02
    TEC268492 How to Install a Remote Management Console Only 05/13/02
    TEC268485 How to Create and Display a Recorded Session 05/02/02
    TEC268491 Errors when using ApplyPTF to apply the latest cumulative fix to remote node 04/26/02
    TEC268430 How to Optimize Remote Control Settings in a Managed Enterprise 04/09/02
    TEC268487 Error: "Setup cannot continue" or "Please insert diskette 1 in drive c:" during installation of a patch 04/03/02
    TEC268484 How the Remote Control Host Decides What a User Can Do 03/14/02
    TEC268483 Error: "The log file for database 'RCOData' is full" in x:\TNGRCO\Log RCSessionManLog.txt 03/13/02
    TEC268477 Supported SQL versions 02/25/02
    TEC268466 Remote Control Agent In Fail-Safe Mode 01/09/02
    TEC268454 How to install a patch locally using APPLYPTF 10/16/01
    TEC268372 Advanced configuration options for Remote Control 10/15/01
    TEC268402 Desktop Icons Disappear 10/03/01
    TEC268453 Specifying a Computer Group in the Management Console during Install 10/02/01
    TEC268449 How to configure the product in an environment with a Firewall 10/02/01
    TEC268440 Remote Control Command Line Options 09/18/01
    TEC268438 Exporting the database to Excel 09/17/01
    TEC268430 How to Optimize Remote Control Settings in a Managed Enterprise 04/09/02
    TEC268426 Controlling File Transfers with Remote Control 08/30/01
    TEC268422 How to determine if your machine is being controlled or viewed 07/25/01
    TEC268418 RCOAgent fails to appear in Unispace 06/19/01
    TEC313228 Before Installing Remote Control on Windows 2000 06/19/01
    TEC268416 Gina Information 06/11/01
    TEC268415 Report Explorer with Remote Control 05/09/01
    TEC268413 Putting managed Remote Control / ControlIT nodes into groups 03/14/01
    TEC268410 Remote Control/ ControlIT and IBM PCOM 03/07/01
    TEC268408 Peer to Peer ISDN Dialup Connections on Remote Control/ ControlIT Machines 02/02/01
    TEC268406 RCO Management Console: system state and refresh policy 02/02/01
    TEC268404 How to install to an Imaged Environment 12/13/00
    TEC268398 Error: "The required system file DISPLAY_DRIVER.DLL is bad or missing." with Blue Screen 10/10/00
    TEC268392 Error: "Timed out waiting for a response" or "Error, unable to connect to remote. Connection timed out" 09/13/00
    TEC268396 Error: "Error, unable to connect to remote PC. The license on the remote machine is not compatible with the license on the local machine" 03/27/00
    TEC268394 How to Allow Multiple Instances 03/24/00
    TEC268393 File Transfers and Internet Explorer 5.0 03/24/00
    TEC268388 How to Disable the display of the host wallpaper 03/21/00
    TEC268380 Diagnosing dialup connection problems 03/21/00
    TEC268376 Host to Viewer Printer Re-Direction Setup 03/21/00
    TEC268513 Using Remotely Possible/32 Version 4.x and Upgrading to Windows NT 4.0 03/22/99
    TEC268509 RAS Combines Security with Speed 04/09/98
    TEC268506 Using Multi-Takeover 04/09/98
    TEC268507 Configuring Remotely Possible NT Server/Workstation for RAS 04/09/98
    TEC268508 Configuring Remotely Possible NT Server/Workstation for TCP/IP 04/09/98
    TEC268369 Uninstalling Remotely Possible 16-bit on Windows 95 04/09/98
    Unicenter Remote Control r11.0
    TEC436569 Cannot see the desired NT Domain/Directory while trying to add a user/group to Security Permissions. 10/23/07
    TEC436484 Unable to take the remote control of a machine though the user name and password are validated. 10/22/07
    Unicenter Remote Control r11.0 PIBs
    QI76858 NT -CA IGATEWAY (BUFFER OVERRUN) 02/24/06
    Unicenter Remote Control r6.0 PIBs
    QI84975 NT -CONSOLE-LIC SOF MAY CAUSE ERR LIC. MESSAGES
    THIS IS A HYPER PIB.    		 12/22/06
    QI84213 NT -CCS 3.0 AWSERVICES VULNERABILITIES 11/26/06
    QI76498 NT -DM PRIMER VULNERABILITY 02/15/06
    QI65546 NT - LICENSE SECURITY VULNERABILITY 03/16/05
     
     
     
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