Unicenter Remote Control v6
End of Service Follow-up Announcement

To: Unicenter Remote Control Customers
From: The CA Remote Control Product Team
Subject: End of Service Follow-up Announcement for Remote Control v6
Date: December 31, 2007

CA is continually working to improve our software and services to best meet the needs of our customers. As a follow-up to our first letter regarding End of Service of Remote Control v6, we would like to confirm that support for this release will be discontinued as of December 31, 2008 and take this opportunity to review the support schedule for currently supported releases of Unicenter Remote Control.

At this time, we encourage you to plan for the migration to Unicenter Remote Control r11.2, as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. Unicenter Remote Control r11.2 delivers:

• Single Management Database (MDB)
• Single Agent Architecture
• Single Management Infrastructure
• Remote Control on Macintosh Hardware with an Intel Processor

For additional information on Unicenter Remote Control, please visit the Unicenter Remote Control pages at CA SupportConnect (SupportConnect.ca.com).

As CA would like to help make your upgrade to Unicenter Remote Control r11.2 as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from Unicenter Remote Control v6 to Unicenter Remote Control r11.2 for any customer with an active maintenance contract.
• Documentation to help prepare you for your migration to Unicenter Remote Control r11.2 can be viewed at SupportConnect.ca.com.
• CA Technology Services is available to provide consulting services for any or all parts of the migration, including analysis of the current system, preparation for the migration, testing, and performing the migration itself. For more information please use the online "Call Me Form" at https://www.ca.com/us/register/callme.aspx?wherefrom=services.

If you have any questions regarding the support schedule, please contact Unicenter Remote Control Technical Support at SupportConnect.ca.com.

Your success is very important to us, and we look forward to continuing our successful partnership with you.