Unicenter CA-Deliver Output Management
Product Support Announcement

To: Unicenter CA-Deliver Output Management Customers
From: The CA Unicenter CA-Deliver Output Management Product Team
Subject: End of Service Follow-up Announcement for Unicenter CA- Deliver Output Management r1.7
Date: January, 2007

CA is continually working to improve our software and services to best meet the needs of our customers. As a follow-up to our first letter regarding End of Service of Unicenter CA-Deliver Output Management r1.7, we would like to confirm that support for this release will be discontinued as of February 28, 2008. We extended the support from the current drop support date of February 28, 2007 to February 28, 2008. Please take this opportunity to review the support schedule for currently supported releases of Unicenter CA-Deliver Output Management.

At this time, we encourage you to plan for the migration to Unicenter CA-Deliver Output Management r11 , as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. For additional information on Unicenter CA-Deliver Output Management, please visit the Unicenter CA-Deliver Output Management pages at CA SupportConnect sm (SupportConnect.ca.com).

As CA would like to help make your upgrade to Unicenter CA-Deliver Output Management r11 as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from Unicenter CA-Deliver Output Management r1.7 to Unicenter CA-Deliver Output Management r11 for any customer with an active maintenance contract.
  
  
• Documentation to help prepare you for your upgrade to Unicenter CA-Deliver Output Management r11 can be viewed at SupportConnect.ca.com.
  
  
• CA Technology Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please use the online "Call Me Form" at www3.ca.com/services.
  
  
• CA is committed to providing superior support to our customers using our technology solutions. Extended Support, a Business Critical Custom Option is designed to extend support for CA products and releases that have been officially discontinued or reached their End of Service Date. 

Please visit our website: supportconnectw.ca.com/public/ca_common_docs/extendedsupport.asp for more information.

When you are ready to request your upgrade or obtain more information about Unicenter CA-View, r11, in North America please call 1-800-841-8743. You can also download the upgrade at http://SupportConnect.ca.com using electronic delivery. If you need additional information on the upgrade, contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office.

If you have any questions regarding the support schedule, please contact Unicenter CA-Deliver Output Management Technical Support at SupportConnect.ca.com.

Your success is very important to us, and we look forward to continuing our successful partnership with you.