The following helpful links are provided as additional resources for useful material. Click here to return to the list of product-specific quick links on SupportConnect.

Useful sites on the CA web:

• For more information regarding Enterprise IT Management,  follow this link  
• For information regarding Unicenter Education and Technical Services, follow this link
• For information about CA User Groups, follow this link
• For technical support services, follow this link
• To search the CA internet site for keywords, products, etc., proceed to http://search.ca.com
• To view sessions materials from the most recent CA World , proceed to http://agendas.ca.com

SupportConnect contains all the online technical information currently available for your CA products.  It provides an excellent knowledge base which you can search for problems, solutions/patches, FAQs and technical documents - including the Unicenter Migration Guides and Diagnostics Guide. In addition to product specific links, SupportConnect also includes the following useful pages:

• To download patches, proceed to http://supportconnectw.ca.com/public/ca_common_docs/ftpaccess.asp
• Go to http://supportconnectw.ca.com/enews.asp to subscribe to relevant ENews newsletters for your products
• Go to http://supportconnectw.ca.com/public/ca_common_docs/ca_utility_supp.asp to access the Tool Box page from which you can download useful utilities for managing your CA solutions - including the latest version of Appyptf, CAZIP and CAZIPXP.

You should note that, in order to access certain areas on the support website, you will be required to supply a valid user id and password.  Information on how to register for access to these areas can be found on the SupportConnect home page.

Useful sites elsewhere on the internet:

• For information on maximizing your MS-SQL Server performance, follow this link.
• For a list of many MS-Windows Eventlog events and explanations, follow this link
• For definitions of many IT related terms, follow this link
• To download perl scripts and program files, and to view additional background information pertaining to the perl language, visit www.perl.com.

This website also includes many files produced using MS-Word and MS-PowerPoint.   If you do not have either of these programs installed on your machine, you can access the Microsoft homepage (www.microsoft.com) to download the necessary viewers.  To download viewers for Adobe pdf files, access the Adobe homepage (www.adobe.com).