CA Policy and Configuration Manager
Support Statement for VMware

Last Updated: April 12, 2007

As you know, CA is continually striving to meet our clients diverse and ever changing needs. The CA Policy and Configuration Manager product team supports and manages many of today's leading platforms, operating systems and applications across the IT enterprise.

Many of our clients run applications and operating systems within VMware guest sessions. CA also makes extensive use of VMware within the development and support organizations to create various Windows and Linux environments. CA is not aware of ANY specific issues with running CA Policy and Configuration Manager within VMware at this time. Though we do proactive testing and work closely with the Vmware team to identify potential issues, it is important to note that we do not attempt to QA every possible setup of CA Policy and Configuration Manager with VMware and cannot certify specific client configurations.

In order to facilitate a quick resolution and root cause to any potential CA Policy and Configuration Manager product issue encountered under VMware, CA would like to establish some basic guidelines for supporting CA Policy and Configuration Manager software in a VMware environment:

• All versions and configurations of applications and operating systems (kernels included) running under VMware must already be certified for the respective product components. If you need to check the Compatibility Matrix, visit the SupportConnect Web Site or check with your Account Manager.
  
  
• The client is responsible for properly configuring their virtual machine and applications for VMware.
  
  
• While CA does not insist that clients recreate each issue without VMware before contacting support, we reserve the right to request the client diagnose and troubleshoot specific issues without the VMware "variable". This will only be done where we have reason to believe the issue is directly related to VMware.
  
  
• In the event that CA support cannot directly identify the root cause as a CA or VMware issue, support would ask the client to open a support issue with VMware and any other necessary 3rd party vendors to expedite the resolution of the issue. At that point, CA, VMware, and the client will work together toward a quick resolution.

Please keep in mind that rapid deployment of saved virtual machines increases the chances of introducing old software to your environment. Please be sure virtual machines contain your latest versions of all software, including CA Policy and Configuration Manager and components.