SupportConnect - Unicenter Newsletter, Version 06.04
  

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CA
E-News
Unicenter® Newsletter
Version 06.04
August 31, 2006

In This Newsletter

Product News
> Announcing Unicenter® Network and Systems Management r11.1
> Updates for Users of Unicenter® TNG r2.4.x Release Levels
> Updates for Users of Unicenter® NSM r3.0 Release Levels
> Unicenter® Beta Programs

Product Updates
> SupportConnectSM Updates

General Information
> Unicenter® Success Stories

Special Events
> Interop New York 2006
> Unicenter® NSM r11 Training Updates

Product News

Announcing Unicenter® Network and Systems Management r11.1
This month, we are pleased to make available a significant new release – Unicenter® Network and Systems Management (Unicenter NSM) r11.1. Building on CA's expertise in enterprise management, we have significantly revised our primary user interfaces and provided more built-in intelligence to our product line. Compare the following new features for Unicenter NSM r11 releases with the Unicenter NSM r3.1 release:

  • A new Management Command Center, the lifeblood of operations management - Provides an intelligent consolidation point for all operational activity.
  • Adaptive Configuration technology - Provides more relevant alerts that result in less wasted administration time.
  • Continuous discovery of IT asset information stored in CA's Management Database (MDB).
  • Automated monitoring and response - Provides full escalation for alerts according to user policy.
  • Out-of-the-box notification policies and capabilities - Includes Instant Messenger (IM), text messaging, wireless, and so on, to ensure that the right information gets to the right people quickly and efficiently.
  • Product packaging consolidation - Provides one complete systems management solution, including performance and active directory monitoring.

Unicenter NSM r11.1 additionally provides the following:

  • Support for a Microsoft SQL Server MDB in a Windows environment.
  • Built-in integration with both CA's Spectrum® and eHealth® network management products.

For a complete description of new product features, you can review the product datasheet at CA's website. For existing Unicenter NSM customers, we have provided important considerations for packaging and upgrade or migration that we strongly suggest you review at the Unicenter Network and Systems Management r11 Migration website. This website also contains information about functionality that is being retired.

Unicenter NSM r11.1 is now available for download at SupportConnectSM. In North America, you can also obtain your copy of Unicenter NSM r11.1 by calling 1-800-841-8743 or by contacting your local account representative. If you are outside North America, contact your local account representative or the local CA office. A complete listing of CA offices can be found at ca.com/camap.htm.

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Updates for Users of Unicenter® TNG r2.4.x Release Levels
Per our prior notices, we would like to ensure that all our clients are beginning to create migration plans for moving to the most current release of Unicenter® NSM. With the delivery of Unicenter NSM r11.1, we are providing formal notification of an end-of-life statement for all Unicenter TNG 2.4 Network and Systems Management releases and options. We will provide support for TNG r2.4.x releases until October 15, 2007.

We strongly recommend that all clients currently running TNG r2.4.x release levels begin executing migration plans. For greatest business stability, it is important that each site evaluate the testing requirements for a smooth rollout of the new product release. Specific announcements and migration considerations are available at the Unicenter Network and Systems Management r11 Migration website.

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Updates for Users of Unicenter® NSM r3.0 Release Levels
With the delivery of Unicenter NSM r11.1, we would like to ensure that all our clients successfully create migration plans for this new release. We are providing this advance notification that an end-of-life statement will be issued for several of the Unicenter NSM r3.0 releases so that you may begin planning your migration efforts. After official notification is provided, we will provide support for the affected Unicenter NSM releases for approximately 12 - 18 months.

We strongly recommend that all clients currently running Unicenter NSM r3.x release levels begin to consider a plan and time frame for migration. For the most current product information, visit the CA website. Additionally, for valuable information related to migration considerations, visit the Unicenter Network and Systems Management r11 Migration website. For greatest business stability, it is important that each site evaluate the testing requirements for a smooth rollout of the new product release.

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Unicenter® Beta Programs
Unicenter® Advanced System Management r11.1 Beta Program
CA is pleased to invite you to participate in the Unicenter Advanced System management r11.1 beta program. Unicenter Advanced System Management r11.1 is the first solution that creates a centralized mechanism for the management and dynamic resource brokering of complex data center environments such as clusters and virtualized platforms. It optimizes an organization's IT investments by continuously assessing and self-managing system resources and services, addressing the problems of under- and over-utilization. Built with advanced functionality, Unicenter ASM automatically detects and diagnoses events and reallocates resources to prevent outages and optimize resource utilization.

The following topics are covered in this beta program:

  • Advanced Platform Discovery - Discovers and monitors every aspect of the virtual host and sessions.
  • Real-time Monitoring and Representation - Represents host server and VM instances as they exist in a real-world environment.
  • Dynamic Resource Allocation - Analyzes resources in real-time while continuously balancing system utilization.
  • VM Cloning - Moves VMs between local and remote host machines.
  • Policy Driven Session Migration - Migrates less critical VMs automatically based on business policies and priorities.
  • Advanced Platform Discovery - Discovers cluster platforms and technologies otherwise concealed from traditional enterprise systems management solutions.
  • Selective Monitoring - Provides automated real-time status/health monitoring of software, nodes, and package resource groups as well as individual resources.
  • Desired States - Defines the "desired state" for all monitored elements, enabling alterable statuses to be configured at the object level.
  • Rule-Based Resource Management - Creates rules, based on definable resource groups which can define the failover time and day, or when to move a process from one resource to another.

To register for this beta program, select the CA Beta Programs image from the SupportConnectSM website.

High Availablility Support for UNIX Agents
The Unicenter® NSM r11 release includes support for high availability services to support fault tolerant functionality while running in a cluster environment. Current commercial cluster platform support includes the following.

Microsoft Windows 2000 Advanced Server, Service Pack 4; Microsoft Windows 2003 Enterprise Edition; Linux Red Hat Advanced Server 3.0; Linux Red Hat Enterprise Server 3.0; Linux Red Hat Cluster 2.1.

Several other solutions are currently in final testing. These include Sun Solaris (SPARC) Cluster 3.0, 3.0 12/01, or 3.0 05/02; Veritas Cluster Server 4.0 for Sun Solaris 8, 9; HP-UX (PA Risc) MC ServiceGuard 11.x; HACMP 5.1, 5.2, 5.3. For Linux and UNIX clusters, only System and Log agents support high availability.

We are currently looking for customers to help us test the Unicenter NSM r11.0 High Availability for UNIX Agents. If you are interested in participating, complete the Beta Program Registration Form located on CA's Advanced Beta Program website.

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Product Updates
SupportConnectSM Updates
Drop Support Update
With the delivery of Unicenter® NSM r11 releases, we will be dropping support of Unicenter® TNG 2.4.x versions on October 15, 2007. The Unicenter TNG 2.x Japanese versions are excluded from this announcement.

We recommend that all clients currently running TNG r2.4.x release levels begin planning their migration to r11. Specific announcements and migration recommendations are available at SupportConnect. See the appropriate Unicenter NSM Migration Guide for detailed instructions.

Certifications
Unicenter NSM r11 has been certified to run on newly released vendor operating systems, including Linux x86_64 Red Hat 4.0, Windows 2003 SP1 x64, and Windows 2003 SP1 for IA-64. For information about this and other certifications, visit Unicenter Network and Systems Management r11 Release Certification.

Unicenter NSM r3.1 has been certified to run on newly released vendor operating systems, including SLES 10 and VMware ESX Server 2.5.3. For more information about this and other certifications, visit Unicenter Network and Systems Management r3.x Release Certification Information.

Unicenter NSM Option for VMware Software 3.1 has been certified to run on VMware ESX Server 2.5.3. For information about this and other certifications, visit Unicenter Network and Systems Management Option for VMware Software Release Certification Information.

Unicenter NSM r11 Integration Guide Now Posted
For a copy of the ca smart™ Technical Integration Guide for CA Unicenter NSM r11, go to the Technical Information section of the Unicenter Network and Systems Management product page on SupportConnect, or go to NSM r11 Integration Guide.

Unicenter NSM r11 Added to the Compatibility Matrices
You can now view Unicenter NSM r11 platform support on the Compatibility Matrix located in the Technical Information section of SupportConnect, or go to Compatibility Matrix.

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General Information
Unicenter® Success Stories
KRIBHCO Increases Security and Availability with CA's Unicenter® and eTrust® Solutions
Thanks to the overall monitoring and protection offered by CA's Unicenter and eTrust solutions, the helpdesk engineer-to-user ratio has been optimized and issue resolution time has decreased substantially. For more information, visit the CA website.

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Special Events

Interop New York 2006
September 18 – 22, 2006
Jacob Javits Center, New York, NY, U.S.

Getting the right information to the right people at the right time: That's the ultimate measure of IT success, and there is no better place to learn how to succeed than at Interop New York. With over 100 educational sessions and 150+ exhibitors, you will gain first hand knowledge from industry leaders and get hands-on access to the full range of IT solutions.

CA to Demonstrate Solutions at Interop
IT is at the heart of your business, and that is why you need solutions that provide the flexibility and agility required to quickly respond to changing business conditions. CA's solutions enable you to take advantage of new ways to conduct business, improve productivity, and ensure the optimal utilization of all enterprise IT assets and resources while managing risk and reducing cost.

CA provides solutions that help organizations leverage their IT investments to meet the overarching goals of their business - helping IT to succeed. At Interop New York, CA will be demonstrating the following solutions:

  • Voice Management
  • System Availability and Performance Management
  • Virtual, Dynamic, and Cluster Management
  • Network Service and Fault Management
  • Network Performance Management and Capacity Monitoring
  • Automate IT Documentation

CA Technology Leaders to Speak at Interop
CA is proud to have the following technology leaders speaking at Interop New York:

  • John Swainson, President and CEO, Keynote - Wednesday, September 20, 2006 –
    10:00 a.m. ET
  • Susan Andersen, Director of Product Marketing, Managing Converged Networks – Tuesday, September 19, 2006 – 3:30 p.m. ET
  • Gnanesh Dholakia, Senior Product Marketing Manager, Why Is Network Management Cool Again? – Wednesday, September 20, 2006 – 9:00 a.m. ET

Register Today with priority code MLHANN05 to take advantage of the 25% Discount on All Conference Passes!

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Unicenter® NSM r11 Training Updates
Maximize Business Value with Unicenter Training
CA Education has exciting offerings in store and already planned. Internal education courses are being designed to facilitate specialized expert training to further advance the knowledge and skills of our internal employees and partners through our Top Gun education paradigm. Courses such as Advanced End-to-End Management will be available to our customers and will cover, for example, the following feature sets:

(AEC) Advanced Event Correlation
(AMS) Alert Management Systems
(UNS) Unicenter Notification Service

Continue to check the CA Education website for updates and new offerings on courses we are considering such as High Availability and Integrated Solution Offerings.

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