SupportConnect - Unicenter Newsletter, Version 06.01
  

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E-News
Unicenter® Newsletter
Version 06.01
February 01, 2006

In This Newsletter
Product News
> Unicenter® Network and Systems Management r11

Product Updates
> Unicenter® NSM Cumulative Fixes
> Unicenter® Network and Systems Management r3.1 SP1 0506 for Windows

General Information
> Unicenter® Beta Programs
> Unicenter® Success Stories
> Press and Analyst News

Special Events
> Events and Activities

Product News
Unicenter® Network and Systems Management r11
We are very pleased to announce the general availability of a significant new release - Unicenter Network and Systems Management (Unicenter NSM) r11. Building on CA's expertise in full enterprise management, new features for this release include the following:
  • A new Management Command Center - the lifeblood of the operations center - provides an intelligent consolidation point for all operational activity.
  • Automated monitoring and response is enhanced with full escalation ability for alerts according to user policy.
  • Out-of-the-box notification policies and capabilities, such as Windows Messenger, text messaging, wireless, and so on, ensures that the right information gets to the right people quickly and efficiently.
  • Adaptive Configuration technology means more relevant alerts and less costly administration time.
  • Consolidation of components in the product (System Performance, Active Directory Management, and so on) so you have a complete systems management solution with Unicenter NSM.
We are also building more self-management into Unicenter NSM for the availability, security, and optimization of services for rapid assessment and response to changing conditions in your infrastructure, such as the following:
  • Automatic adjusted baselines and normal working conditions determined for critical elements in individual servers.
  • Web-based Configuration Management for policy-based administration of many Unicenter agents.
  • Continuous discovery of IT asset information that is stored in CA's Management Database (MDB).
Many more new features have been added in this release, including packaging changes. We strongly recommend that you review the Unicenter NSM product data sheet. For a complete description of the changes made in this release, go to CA's website. We also recommend that you review information about packaging and migration enhancements after logging on to SupportConnectSM.

Important! On SupportConnect, review the notices about functionality that is being retired that may affect you.

To obtain your copy of Unicenter NSM r11, in North America, please call 1-800-841-8743 or contact your local account representative. If you are outside of North America, please call your local account representative or the local CA office.

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Product Updates
Unicenter® NSM Cumulative Fixes
The Unicenter team continually strives to deliver the best products for your overall business success. We also recognize that IT environments are becoming more complex. In an effort to help ensure clients get the latest possible maintenance, the Unicenter NSM team is now providing cumulative fixes.

A cumulative fix is a rollup of maintenance for a specific component of a product release. Cumulative fixes are created for different Unicenter NSM components (that is, Enterprise Management, Agents, and so on). A cumulative fix for a Unicenter NSM component includes all pertinent fixes for the component since GA or the last service pack of the product and supersedes all previous published maintenance for that component.

The benefits of applying cumulative fixes follow:
  • Reduce the overall number of fixes to apply.
  • Eliminate long prerequisite chains.
  • Raise the uniformity of the deployed code base across machines.
  • Ensure machines are up-to-date on maintenance.
  • Minimize the chance of installation errors.
  • Simplify the process for searching for latest maintenance.
The maintenance included in each cumulative is documented in a README file named component name_FixList.

QO59941 is an example of a DSM cumulative that was published recently.

For any product component that is delivered through RPM, the cumulative fix will remove any test fix previously applied. All relevant test fixes will then have to be reapplied, if possible. If a situation arises where a test fix cannot be applied after a certain cumulative, the test fix may need to be replaced; contact Customer Support.

CA clients are encouraged to visit the Product Home Pages on SupportConnectSM to get information on the latest published cumulative fixes and to apply these fixes to ensure that they are receiving the latest maintenance.

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Unicenter® Network and Systems Management r3.1 SP1 0506 for Windows
We are pleased to announce the availability of Unicenter Network and Systems Management (Unicenter NSM) r3.1 SP1 0506 for Windows. This service pack includes all maintenance published prior to this update. This is a maintenance-only service pack designed to provide greater operational stability for your Unicenter NSM r3.1 environment on Windows. By installing this service pack, you ensure that your systems are current on maintenance for Unicenter NSM r3.1.

This service pack contains published fixes since the release of Unicenter NSM r3.1 0000 for Windows up to genlevel marker QO73463. This service pack allows for a base installation or an upgrade installation. An upgrade install lets you upgrade from the following releases:
  • Unicenter® TNG r2.4
  • Unicenter TNG r2.4.2
  • Unicenter NSM r3 0211
  • Unicenter NSM r3.1 0000
  • Unicenter NSM r3.1 0403
For more information, see the readme and Release Summary SP1.pdf on the Unicenter Network and Systems Management for Windows Intel CD.

For electronic download, please visit SupportConnectSM Product Download (after logging on to the site), search on Unicenter Network and Systems Management r3.1 - MULTI-PLATFORM, and select r3.1 SP1.

Place an order for Unicenter NSM r3.1 SP1 0506 for Windows.

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General Information
Unicenter® Beta Programs
The Unicenter® NSM r11 release includes support for high availability services to support fault tolerant functionality while running in a cluster environment. Current commercial cluster platform support includes the following:

Microsoft Windows 2000 Advanced Server, Service Pack 4; Microsoft Windows 2003 Enterprise Edition; Linux Red Hat Advanced Server 3.0; Linux Red Hat Enterprise Server 3.0; Linux Red Hat Cluster 2.1.

Several other solutions are currently in final testing. These include Sun Solaris (SPARC) Cluster 3.0, 3.0 12/01, or 3.0 05/02; Veritas Cluster Server 4.0 for Sun Solaris 8, 9; HP-UX (PA Risc) MC ServiceGuard 11.x; HACMP 5.1, 5.2, 5.3. For Linux and UNIX clusters, only System and Log agents will support high availability.

We are currently looking for customers to help us test the UNIX high availability components. If you are interested in participating, click the following link and complete the Beta Program Registration Form located at the CA beta website.

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Unicenter® Success Stories
AFPD Saves US $3 Million a Year with Unicenter® Network and Systems Management Solutions
Learn how Unicenter NSM helped AFPD reduce downtime and increase stability, which contributed to their enormous savings.
For more information, visit the CA Website.

Nevada Power Chooses CA's SPECTRUM® Software to Ensure Quality of Service for Two Million Customers
For more information, visit the CA Website.

UMASS Chooses CA's eHealth® for Voice - Achieving a 600% ROI!
For more information, visit the CA Website.

University of Rochester Medical Center Chooses eHealth® and SPECTRUM® to Obtain a Comprehensive View of Their Wired and Wireless Infrastructure
For more information, visit the CA Website.

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Press and Analyst News
eWeek Article "CA Enhances Unicenter® Components"
At the recent CA WorldSM, CA rolled out to the press its EITM vision, Service Availability solution, and details of NSM and ASM r11, among other major announcements. Over three days, CA hosted eight press conferences for an audience of more than 150 international journalists. To date, dozens of articles have appeared, nearly all of which portrayed the new CA initiatives in a positive light.

For more information, view the following eweek article.


Gartner Predicts 2006: Some Top Vendors of IT Operations Management Software Likely to Change.
For information about Gartner Prediction 2006, view the CA Website.

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Special Events
Events and Activities
Free Seminar:
Business Service Optimization and Enterprise Systems Management r11 Roadshow

This Roadshow boasts two days of FREE hands-on experience with the recently released Business Service Optimization and Enterprise Systems Management products.

Business Service Optimization (Day 1)
  • Unicenter® Software Delivery and Asset Management r11
  • Unicenter® Service Desk/Knowledge Tools/Dashboard r11
  • Unicenter® Asset Portfolio Management r11
  • Unicenter® Asset Intelligence and Service Intelligence r11
  • Unicenter® Service Catalog r11
Enterprise Systems Management (Day 2)
  • Unicenter® Network and Systems Management r11
  • Unicenter® Advanced Systems Management r11
Spend time with our SWAT, Support, CATS, and Development team members as you experience first-hand the integration and functionality hot spots offered in these released products. Every attendee will get hands-on experience with the r11 GA products using a series of testing criteria to exercise various parts of the product functionality and integration.

Registration is currently available for the following dates and locations. Select the dates you are interested in to obtain the online registration forms.

February:
22 Feb 2006 - 9:00 a.m.
CA - Herndon Office (Day 1), Herndon, Virginia, United States
23 Feb 2006 - 9:00 a.m.
CA - Herndon Office (Day 2), Herndon, Virginia, United States

March:
07 Mar 2006 - 9:00 a.m.
CA - Islandia Office (Day 1), Islandia, New York, United States
08 Mar 2006 - 9:00 a.m.
CA - Islandia Office (Day 2), Islandia, New York, United States

07 Mar 2006 - 10:00 a.m.
Ditton Park Manor House (Day 1), London, United Kingdom
08 Mar 2006 - 10:00 a.m.
Ditton Park Manor House (Day 2), London, United Kingdom

14 Mar 2006 - 9:00 a.m.
CA - Atlanta Office (Day 1), Atlanta, Georgia, United States
15 Mar 2006 - 9:00 a.m.
CA - Atlanta Office (Day 2), Atlanta, Georgia, United States


VoiceCon Spring 2006 Conference & Exhibition
March 6 - 9, 2006, Orlando, FL
Be sure to stop by the CA booth (#936) where we will be exhibiting our solutions for Voice Management.

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