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SupportConnect - Unicenter Mainframe Network Management Newsletter, Version 07.05

NOTE: E-News technical information is dynamic and links in archived copies of these technical newsletters may eventually become invalid as the products evolve. Please check the support web page for your product to get the latest technical information.

CA Mainframe Network Management Newsletter
Version 07.05
June 25, 2007

In This Newsletter

Product News

	>	You talked. We listened. Coming Soon: The New "CA Support OnLine" Site
	>	Drop Support Notifications > New Notifications > Existing Drop Support Dates

Special Events

	>	Have You Joined the NetMaster® User Group?
	>	Our Next NetMaster® User Group Meeting
	>	Do You Subscribe to the MasterSpy List Server?
	>	CA WORLD® 2007 Presentation Links
	>	CA WORLD® 2008 Information

You talked. We listened. Coming Soon: The New "CA Support OnLine" Site
As part of a comprehensive long-term program to improve the way we provide you with support, we're pleased to let you know we debuted a new CA Technical Support site at
CA WORLD®. This new site, built from the ground up with Customer input and suggestions, provides the foundation for a number of current and future improvements.

Read on to find out what this means for you as a CA Customer and what it means for you as an E-News subscriber.

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Drop Support Notifications
New Notifications:
No new notifications.

Existing Drop Support Dates:
March 31, 2008:
CA NetMaster® Network Management for TCP/IP r11 (z/OS)
CA NetSpy® Network Performance r11 (z/OS)
CA NetMaster® Network Operations for TCP/IP r11 (z/OS)
CA NetMaster® Network Management for SNA r11 (z/OS)
CA NetMaster® Network Automation r11 (z/OS)
CA NetMaster® File Transfer Management r11 (z/OS)
CA SOLVE:FTS r11 (z/OS)

For more information, visit ca.com/supportconnect.

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Have You Joined the NetMaster® User Group?
What is the User Group?

The NetMaster User Group provides a forum for the exchange of knowledge, experiences, resources, and questions. This forum should help you realize and maximize the value of this powerful suite of network management products. At the request of the president, CA technical staff can be made available to discuss various topics and answer questions. The products discussed during these meetings include the following:

CA NetMaster® Network Management for TCP/IP
CA NetMaster® Network Management for SNA
CA NetMaster® Network Automation
CA NetMaster® File Transfer Management
CA NetSpy® Network Performance

We try to meet virtually (through a conference call) once a quarter. Meetings usually consist of a short presentation (by either CA staff or a user group member), followed by general discussions between members and CA staff.

Benefits of Being a User Group Member

Interaction with other customers (hear other experiences)
Interaction with CA staff (Technical Support and Development)
Input into Enhancement Requests
Discounts to CA WORLD®
Much more - the more you put into it, the more it returns

How to Join the NetMaster User Group

Go to the following URL: causergroups.com/UserGroups/UserGroupHome.aspx?ID=315.

Click the Log In link on the page.

Click the here link on the page (that says, "If you are not a member and would like to join a User Group, click here.").

Complete the web form and click the Join Group button. This will submit the information to the user group president who must approve the membership.

Once approved, you are officially a NetMaster User Group member!

Who Can Join?

Membership is open to any of the following people:

Persons who represent licensed CA clients
Consultants who are actively working with the products represented by the group
CA Business Partners

Contact Information

David L. Mills
NetMaster User Group President
(601) 410-0140
David.L.Mills@eds.com

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Our Next NetMaster® User Group Meeting
The next NetMaster User Group (for the third quarter of 2007) will be held on Thursday, August 23, at 10 a.m. Eastern. Connection details and an agenda will be emailed to all NetMaster User Group members closer to the date of the meeting.

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Do You Subscribe to the MasterSpy List Server?
We encourage all members to join the MasterSpy List Server to ask questions and share information with other NetMaster customers.

To join the MasterSpy List Server, send an email to LISTSERV@LISTSERV.CA.COM, and in the text of your message (not the subject line), type: SUBSCRIBE Masterspy.

Once you have subscribed, send your questions or comments in an email to masterspy@listserv.ca.com. This URL will distribute your email to all people who subscribe to the MasterSpy List Server.

This URL should not be used to bypass the CA Problem Reporting Process.

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CA WORLD® 2007 Presentation Links
Go to the following link for a list of Enterprise Systems Management sessions. These NetMaster® sessions are part of the Enterprise Systems Management track.

www.caworld.com/agendas/SessionMain.aspx?MODE=browse&FA=4

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CA WORLD® 2008 Information
CA WORLD 2007 was a great success. The next CA WORLD is already being planned as follows:

Location: Venetian Las Vegas and Sands Expo and Convention Center
Dates: November 16 - 20, 2008

Start thinking now about NetMaster presentations. Remember, presenters get free CA WORLD registration.

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