SupportConnect - Unicenter Mainframe Network Management Newsletter, Version 06.03
  

NOTE: E-News technical information is dynamic and links in archived copies of these technical newsletters may eventually become invalid as the products evolve. Please check the support web page for your product to get the latest technical information.


CA
E-News
Unicenter® Mainframe Network Management Newsletter
Version 06.03
May 31, 2006

In This Newsletter
Product News
> Unicenter® Network and Systems Management NetMaster™ Option
> Beta Programs/Notifications
> Drop Support Notifications
> New Notifications
> Existing Drop Support Dates

General Information
> Unicenter® NetMaster™ Network Management r11 SP1 and Unicenter® Service Desk r11
> Providing NetMaster™ DUMP Information
> MVS Consoles and NetMaster™
> Notes About Various E-News Publications

Special Events
> Planning for opsXchange 2006
> Free Seminar: CA's Mainframe User Day
> SHARE User Event - Baltimore
> Webcast Information

Product News
Unicenter® Network and Systems Management NetMaster™ Option
The Unicenter® NetMaster™ product team is proud to announce the General Availability of Unicenter Network and Systems Management (Unicenter NSM) NetMaster Option r11. Unicenter NSM NetMaster Option provides visibility and manageability of mainframe network events and resources from the Unicenter® NSM management platform, thereby supporting CA's Enterprise IT Management (EITM) strategy.

In this release, the following enhancements are provided:
  • IP monitoring has been expanded to include additional resources that need to be monitored; they include Dynamic VIPA, Cisco CIP Router, and IP Node resources. These resources can be included in Business Process Views and Unicenter® 2D maps. You can then drill down to perform diagnostic functions and to view detailed performance information.
  • IP and file transfer resources can now be viewed together based on the system image hierarchy, thus simplifying the collective monitoring of these objects.
  • Users can now access ReportCenter reports directly through the Unicenter NSM NetMaster Option in r11, simplifying user access to a tool that is often used for trend analysis, capacity planning, and researching past performance data to assist in problem diagnosis.
You can take a closer look at the features available by reviewing the "Introducing the Unicenter NSM NetMaster Option" article on the Unicenter NSM NetMaster Option. Unicenter NSM NetMaster Option is a key component in our end-to-end network and systems management strategy, as shown in the diagram that appears in the technical document, "Unicenter NSM NetMaster Option r11 Features and Benefits".

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Beta Programs/Notifications
Check our future E-News for information about how to register as an r11.5 beta customer. Beta testing is currently due to begin in September 2006.

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Drop Support Notifications
New Notifications:
No new notifications.

Existing Drop Support Dates:
No new notifications.

For more information, visit ca.com/supportconnect.

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General Information
Unicenter® NetMaster™ Network Management r11 SP1 and
Unicenter® Service Desk r11
Unicenter NetMaster r11 SP1 can forward NetMaster alerts either automatically or manually as trouble tickets to Unicenter Service Desk. This allows Service Desk to act as a centralized notification and control service for both distributed and mainframe (NetMaster) events. Trouble ticketing and alert forwarding of NetMaster alerts to Unicenter Service Desk allow a proactive, business-driven, or "Service Aware", approach to incident escalation and web service management.

For more information about this feature and how to use it, click here.

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Providing NetMaster™ DUMP Information
On occasion, some NetMaster problems may require in-depth diagnosis. A running NetMaster may contain the clues that can help our support organization with problem determination. To that end, support may ask for a DUMP of a running NetMaster. A DUMP of NetMaster can provide a wealth of information but only if the DUMP provided was done properly.

See "Providing NetMaster Dump Information" for tips about how to provide all the information required by support personnel.

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MVS Consoles and NetMaster™
What Does NetMaster Use MVS Consoles For?

NetMaster uses MVS consoles for only one purpose. That purpose is to issue a command to the operating system and to read the responses to the command - and to read only the responses to the command that was issued. NetMaster does not use consoles to read messages issued by the operating system that were not specifically solicited by a command from a NetMaster region.

The commands may be executed by a NetMaster background user ID or by any user logged on to a NetMaster region.

See "MVS Consoles and NetMaster" for more information.

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Notes About Various E-News Publications
In previous editions of this Mainframe Network Management Newsletter, we featured articles about the SOLVE:Operations and SOLVE:Access products. If you are interested in SOLVE:Operations information, be sure to subscribe to the Automation Newsletter. If you are interested in SOLVE:Access, be sure to subscribe to our Session Management Newsletter.

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Special Events
Planning for opsXchange 2006
opsXchange 2006, a technical training seminar for Automation, Network, and Real-time system performance enthusiasts, will be held September 13 - 15, 2006, in Pittsburgh, Pennsylvania. This seminar will be of interest to any customers who use the following products:
  • Unicenter® CA-OPS/MVS® Event Management and Automation
  • Unicenter® Automation Point™
  • Unicenter® Network and Systems Management System Status Manager CA-OPS/MVS® Option
  • Unicenter® CA-SYSVIEW® Realtime Performance Management
  • Unicenter® NetMaster® Network Management ***New Track for 2006***
opsXchange 2006 is a two-and-a-half day technical training seminar loaded with technical sessions presented by CA, ProTech, and our customers (seminar fee is waived for customer presenters). This year's seminar, which also features two days of education classes on September 11-12, is sponsored by CA and ProTech in conjunction with the National opsXchange User Group.

Prices, which include breakfast and lunch, are as follows:

Seminar Registration:
Early bird price until June 19, 2006                   $775
Early bird price June 20-July 31, 2006               $800
opsXchange 2006                                         $825

Education Registration:
Two-day education class - for seminar attendees            $375
Two-day education class - if not attending seminar          $750

For registration forms, agendas, and seminar updates, visit ProTech.

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Free Seminar: CA's Mainframe User Day
Attend one of CA's Mainframe User Day special events in your area and find out how to extend the value of your mainframe solutions.
June 13 - Quebec City, Quebec, Canada
June 14 - CA Manhattan Solution Center, New York, NY
June 16 - Foxwoods Resort Casino, Mashantucket, CT
June 20 - The Ritz-Carlton, McLean, VA

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SHARE User Event - Baltimore
The CA Network Management products will be on display at the upcoming SHARE User Event in Baltimore - August 13 - 18, 2006. Additionally, Grant Gibson (Senior Software Engineer) will be presenting Session 3724 - Understanding Network Response Time. This highly informative - and non-product specific - session will be well worth adding to your schedule. So, stop by the CA booth for a chat, or contact warren.jones@ca.com to arrange a more formal meeting with our Development and Product Management staff in attendance.

See you in Baltimore!

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Webcast Information
Click here for information on upcoming webcasts.

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