SupportConnect - Client Management Solutions Newsletter, Version 08.07
  

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CA
E-News
Client Management Solutions Newsletter
Version 08.07
August 27, 2008

In This Newsletter

Product Updates
> Unicenter® Patch Management August Content Release
> Unicenter® Asset Management r4.0 AppDef Revision 84
> Recent Published Fixes

Special Events
> Register Today for CA WORLD® 2008
> Nominate Your Achievements - CA VIP Awards
> CA Development Buddy
> CA WORLD® 2008 Development Buddy Roundtable Breakfast
> itSME USA Fusion 08 Conference

Product Updates

Unicenter® Patch Management August Content Release
The CA Content Research Team is pleased to announce that the August (v0808) release of Unicenter Patch Management’s Microsoft Security Rollup (DELTA\FULL) packages is available.

The rollup packages include the following new security bulletins:

NOTE: The DELTA Security Rollup Packages are only available for systems running Microsoft Windows XP with Service Pack 2 applied. These are special Unicenter Patch Management packages, designed to install critical security patches released during the current month. Unlike the existing Windows XP Post SP2 FULL Security Rollup Packages, the DELTA packages do not include ALL of the critical security patches ever released for the operating system. For more information on Supported Patch Content and Content Publication Goals, please see the updated Supported Patch Content Informational Document.

Visit the Unicenter Patch Management Information Center for up-to-date information. Refer to the UPM Release Notes for the list of all Microsoft patches that are included in the current Roll-up Package.

Access the latest news regarding Unicenter Patch Management with the convenience of the Unicenter Patch Management RSS Feed.

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Unicenter® Asset Management r4.0 AppDef Revision 84
The CA Content Research Team is pleased to announce AppDef Revision 84, scheduled for August 29, 2008.

In order to import the current revision to Asset Management r4.0, it is mandatory for Administrators to (1) apply Cumulative Fix QO81414 to all Asset Management Console nodes, and (2) perform the Software Normalization procedures posted on CA Support Online site. Direct access to the links referenced may be routed through the CA Support Online login page if a session is not previously authenticated.

NOTE: This bulletin is only applicable to Asset Management r4.0 installations. The Asset Management component of Desktop and Server Management r11.x installations downloads signature content automatically through the Software Content Download Job, based on its configuration.

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Recent Published Fixes
Product Description Solution / Patch Related Solution

Unicenter® Desktop and Server Management r11.1

Sun-Enabled Signal Return on UNIX 11.1 RO01315
15

Unicenter Desktop and Server Management r11.1

HP-Enabled Signal Return on UNIX 11.1 (HP) RO01319
16

Unicenter Desktop and Server Management r11.1

AIX-Enabled Signal Re-Run on UNIX 11.1 for AIX RO01350
17

Unicenter Desktop and Server Management r11.2

NT-DSM r11.2 C3 Fix RO01360
35

CA Desktop Management Suite r11.2

NT-DSM r11.2 C3 Fix RO01372
12

Unicenter® Asset Management r11.2

Agents - CAF Crash RO01718
11

Unicenter Asset Management r11.2

Console - Task name truncation, SIA Migration in FRA RO01719
12

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Special Events

Register Today for CA WORLD® 2008
November 16 - 20, 2008 - The Venetian Congress and Sands Expo and Convention Center

You're going to discover that this is no ordinary conference. Because this year you'll find over 800 sessions focusing on 8 vital areas affecting IT management today, so you can virtually customize your own conference. We mean that literally.

Just use our online tools, the CA World Session Directory and Agenda Builder, and you'll easily find the most valuable sessions for you and your organization.

So you'll learn about the trends, technologies and innovations that will impact you on a day-to-day basis, and you'll sharpen the skills that will make the biggest difference back in your office.

CA World 2008 Focus Areas:

  • Application Performance Management
  • Data Center and Workload Automation
  • Governance
  • Infrastructure Management
  • Mainframe and Multi-Platform Application Development
  • Security Management
  • Service Management
  • Technology Perspectives

IT Client Management Sessions
In the Service Management focus area at CA World, our IT Client Management (ITCM) sessions range from strategy and product directions to the trends shaping the evolving discipline of ITCM.

Learn how CA IT Client Management empowers you to effectively manage all your client devices - from laptops and desktops to mobile devices. The CA ITCM solution streamlines operational tasks and provides extensive cross-platform support, helping you deliver tangible results - no matter how complex your IT environment. With the ability to obtain critical insight into your IT assets and automate daily processes, CA helps you to make intelligent business decisions, optimize your asset base, proactively respond to issues and ensure the efficiency of both your IT staff and end-users alike.

Topics covered in the ITCM Track include:

  • Analyzing and optimizing IT resources and operational processes.
  • Enhancing your IT decision-making through the use of intelligent asset analytics.
  • Planning, managing and supporting and enterprise-wide Windows Vista deployment.
  • Managing the entire patch life cycle, from patch monitoring and discovery through patch research, packaging, testing and deployment.
  • Simplifying enterprise-level mobile device management.
  • Best practices for implementing a standardization initiative.

For a complete listing of all ITCM sessions, search for "Manage Service Management" Session Listings and sort by track (IT Client Management) at caworld.com.

Register Today and Save

Discover all CA World has to offer. Register Now!

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Nominate Your Achievements - CA VIP Awards
The CA VIP Awards recognize organizations that have achieved outstanding IT Management/Governance success through the use of CA solutions in the following seven focus areas: Governance, Project and Portfolio Management, Service Management, Infrastructure Management, Application Performance Management, Workload Automation, Security and Mainframe.

Each of the seven focus areas offers three winners who will receive paid registration to
CA World® 2008 (valued at $1595) to be held November 16 - 20, 2008, in Las Vegas, Nevada. The twenty-one winners will each receive recognition and a plaque at the focus area opening sessions at CA World.

Step 1 - Read the rules and regulations
Step 2 - Download the application form (work with your team to complete the requested information).
Step 3 - Send your completed application to vipawards@ca.com

For more details and application, visit caworld.com.

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CA Development Buddy
As a valued member of the CA Development Buddy Program, we've committed to keep you informed of the latest updates.

2008 Development Buddy Webcast Recording (June '08 and July '08)

Title: APM Integrations: Integrating Wily Introscope® & CEM with other EITM capability solutions
Speaker: Muhammad Arif
Abstract: We will discuss set of available and upcoming APM related EITM integrations that help you maximize the value of IT services to the business.

Title: What's new and exciting in CA Service Catalog and Accounting r12
Speakers: John Ulery and Faisal Khalid
Abstract: This session will walk through new functionality being introduced in CA Service Catalog and Accounting r12 – including an overview of CMDB integration. We will also recruit beta participation for the r12 release.

Title: Experience CA World® 2008
Speaker: Sheila Jordan
Abstract: This session will cover all the exciting opportunities that await you as a CA World attendee. Learn how to register, plan your daily calendar, meet with your favorite development team members, and more.

Title: Workload Control Center (WCC) r11.1 Demonstration
Speaker: Charlie Ealy

Title: The Emergence of CA IT Automation Solutions
Speaker: Jim Anderson
Abstract: Learn more how Workload Automation and IT Process Automation can automate IT processes across the data center to drive down management costs and increase productivity, while enforcing compliant best practices aimed at improving performance and availability of all critical business applications.

Title: New Change Order and Knowledge Management Schedules in CA Service Desk r12
Speakers: Richard Graves, Ken Laufmann, Roger Morse and Elan Hershcovitz
Abstract: A new feature is planned for r12 specifically based on Development Buddy feedback. This new feature allows managers and Change Advisory Board members to review a graphical forward schedule of Change Orders. Additionally, a Knowledge Management schedule will display key knowledge lifecycle events such as publication, review and retirement. Both schedules will provide more insight into these key Service Desk processes and help managers understand the impact these events and changes will have on the IT environment and business. This webcast will discuss the new feature and walk Dev Buddies through a live Alpha demo of it. This is a great opportunity to provide feedback to the Development and Product Management teams as well as understand what to expect in the upcoming r12 Beta.

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CA WORLD® 2008 Development Buddy Roundtable Breakfast
Sunday, November 16, 2008 - Venetian Hotel, Las Vegas

You're invited! Back by popular demand, we will be hosting our roundtable breakfast from 8:00 a.m. to Noon - room location TBA. This is a great opportunity to meet with your favorite CA developers, product managers, subject matter experts and development buddy members. There are a limited number of hotel rooms for Saturday evening as part of the
CA World room block, so we encourage you to register early. We look forward to seeing you.

Add this event to your CA World Agenda.

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itSME USA Fusion 08 Conference
September 7 - 10, 2008
Moscone Convention Center North
San Francisco, CA
www.itsmfusion.com

The itSMF USA Fusion 08 conference and exposition brings together the best minds in the service management industry. During the event, industry experts will present key insights on ITSM best practices, innovative new strategies, and real world results.

Come check out CA's booth, which will be showcasing CA Service Management solutions including Service Desk Management, Change & Configuration Management, Service Level & Catalog Management, IT Client Management, and IT Asset Management.

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