SupportConnect - Client Management Solutions Newsletter, Version 08.03

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CA
E-News
Client Management Solutions Newsletter
Version 08.04
May 29, 2008

In This Newsletter

Product Updates
> IT Client Management / Desktop and Server Management Green Book
> Unicenter® Patch Management May Content Release
> Unicenter® Asset Management r4.0 AppDef Revision 81
> Unicenter® Patch Management Featured Content
> Recent Product Certifications
> Recent Published Knowledge Base Articles

Special Events
> Register Today for CA WORLD® 2008
> CA Development Buddy
> Deploying Windows Vista in your Enterprise? CA Can Help...

Product Updates

IT Client Management / Desktop and Server Management Green Book
The CA is very pleased to announce the availability of the new IT Client Management / Desktop and Server Management Green Book. It focuses on CA Unicenter® Asset Management, CA Unicenter® Software Delivery and CA Unicenter® Remote Control, the three core products that comprise the CA IT Client Management Solution. This Green Book contains recommended technical and process-oriented best practices, architecture recommendations, complex implementation scenarios including high availability, and answers to commonly asked implementation questions.

The content in this book is based on the tremendous practical knowledge of our most experienced SWAT Team members, Architects, and other subject matter experts - based on their experience with our solutions in real-world customer implementations around the globe. It was written for your customers, our partners and our internal field consultants. It contains invaluable information that goes well beyond the feature / functionality information that is provided in the product documentation. This Green Book is intended to help make your use of our technology as successful as possible.

For more information about CA Green Books, go to the CA Support site.

To download CA Green Books, you can go to the CA Green Book Library page, which will require you to enter your support site user ID and password.

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Unicenter® Patch Management May Content Release
The CA Content Research Team is pleased to announce that the May (v0805) release of Unicenter Patch Management's Microsoft Security Rollup (DELTA\FULL) packages is available.

The rollup packages include the following new security bulletins:

NOTE: The DELTA Security Rollup Packages are only available for systems running Microsoft Windows XP with Service Pack 2 applied. These are special Unicenter Patch Management packages, designed to install critical security patches released during the current month. Unlike the existing Windows XP Post SP2 FULL Security Rollup Packages, the DELTA packages do not include ALL of the critical security patches ever released for the operating system. For more information on Supported Patch Content and Content Publication Goals please see the updated Supported Patch Content Informational Document.

Visit the Unicenter Patch Management Information Center for up-to-date information. Refer to the UPM Release Notes for the list of all Microsoft patches that are included in the current Roll-up Package.

Access the latest news regarding Unicenter Patch Management with the convenience of the Unicenter Patch Management RSS Feed.

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Unicenter® Asset Management r4.0 AppDef Revision 81
The CA Content Research Team is pleased to announce AppDef Revision 81, scheduled for May 30, 2008.

In order to import the current revision to Asset Management r4.0, it is mandatory for Administrators to (1) apply Cumulative Fix QO81414 to all Asset Management Console nodes, and (2) perform the Software Normalization procedures posted on CA Support Online site. Direct access to the links referenced may be routed through the CA Support Online login page if a session is not previously authenticated.

NOTE: This bulletin is only applicable to Asset Management r4.0 installations. The Asset Management component of Desktop and Server Management r11.x installations downloads signature content automatically through the Software Content Download Job, based on its configuration.

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CA Unicenter® Patch Management Featured Content
The CA Content Research Team is pleased to announce the releases of the following new packages:

  • Microsoft Windows XP Service Pack 3 for English
  • Microsoft Windows XP Service Pack 3 Blocker Package
  • Microsoft Windows XP Service Pack 3 UnBlocker Package
  • Solaris 8 Recommended Patch Cluster 080401

Additional Microsoft Windows XP Service Pack 3 packages for alternate languages will be available following the May (v0805) release of Unicenter Patch Management's Microsoft Security Rollup packages.

Access the latest news regarding Unicenter Patch Management with the convenience of the Unicenter Patch Management RSS Feed.

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Recent Product Certifications
For the latest information on product certifications, please refer to the compatibility matrixes on the Support site for the Client Management Solutions:

Unicenter® Asset Management

Unicenter® Software Delivery

Unicenter® Remote Control

The following table identifies Unicenter® products that have recently been certified by CA for newer versions of various platform operating systems:

Note: Please use the latest patches available on the CA Support Site.

Note: Please open an issue with support to obtain any required test fixes. Be advised these fixes may be superseded and/or published at any time after this notice is sent.

Product & Components Certified Certified Platform Required Patch

Unicenter Remote Control r11.2a

  • Agent
MacOS X 32bit 10.4 (Intel) QO88071

Patch must be applied to the Unicenter® DSM r11.2a Explorer and Windows domain manager installations.

Unicenter Remote Control r11.2a

  • Agent
MacOS X 64bit 10.4 (Intel) QO88071

Patch must be applied to the Unicenter® DSM r11.2a Explorer and Windows domain manager installations.

Unicenter Desktop and Server Management r11.2 C2

  • Agent
64bit Oracle Enterprise Linux 5.1 (Enterprise Linux Server release 5 update 1) None

Unicenter Desktop and Server Management r11.2 C2

  • Agent
Windows 2008 SP1 Enterprise Edition None

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Recent Published Knowledge Base Articles
The following table identifies Unicenter® products that have recently published knowledge base articles that may be of interest:

Product(s) Title / Description TecDoc#
Unicenter® Software Delivery r11.0, r11.1, r11.2
CA Desktop Management Suite r11.0, r11.1, r11.2
Unicenter® Desktop and Server Management r11.0, r11.1, r11.2
Export and import software packages, boot images and OS images TEC462279

CA Desktop Management Suite r11.0, r11.1, r11.2
Unicenter Desktop and Server Management r11.0, r11.1, r11.2

"Unable to connect to Web Service ({http://xml.apache.org/axis/}HTTP)" TEC462277
Unicenter® Patch Management r11.2 Cannot open the UPM login screen but can login to the Web Admin Console (WAC) TEC462275
Unicenter® Asset Management r11.0, r11.1, r11.2
CA Desktop Management Suite r11.0, r11.1, r11.2
Unicenter Desktop and Server Management r11.0, r11.1, r11.2
How to extract values from an XML file on Agents and use it in a query/report. TEC462276

Unicenter Asset Management r11.0, r11.1, r11.2
CA Desktop Management Suite r11.0, r11.1, r11.2
Unicenter Desktop and Server Management r11.0, r11.1, r11.2

Package registration fails with error [SDG001140] TEC461964
CA Desktop Management Suite r11.2
Unicenter Desktop and Server Management r11.2
Unicenter Asset Management r11.2
Exporting the results of reports to a network share using the System Engine TEC449987
CA Desktop Management Suite r11.1,r11.2
Unicenter Desktop and Server Management r11.1, r11.2
How to download Software Signatures from CA Content update website on a DSM Server with no internet access TEC449975
Unicenter Asset Management 4.0, r11.0, r11.1, r11.2
CA Desktop Management Suite r11.0, r11.1, r11.2
Unicenter Desktop and Server Management r11.0, r11.1, r11.2
Asset management module execution status TEC449913

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Special Events

Register Today for CA WORLD® 2008
November 16 - 20, 2008 - The Venetian Congress and Sands Expo and Convention Center

Registration for CA WORLD 2008 is now open at caworld.com. CA WORLD is the largest global gathering of CA business partners, customers, executives and IT leaders, carefully structured to help your organization leverage its investment in CA and partner solutions. Through content rich sessions, in-depth training, hands-on labs, and unparalleled networking opportunities, CA WORLD focuses on the solutions, trends and innovations that will allow you to more effectively govern and manage your IT environment, reduce costs, optimize service levels, strengthen security and align IT investments with your business needs.

Conference highlights will include:

  • Free pre-conference education classes for registered attendees; available on a first-come basis
  • Keynote addresses
  • 800+ conference sessions
  • Exhibitor Center with CA and Partner solutions on display
  • Technical Campgrounds: talk through your issues and ideas with our development and support staff
  • CORE: Lounge area for relaxing, networking with fellow attendees or checking email
  • Event night is an opportunity to meet new people and network with old friends while enjoying an evening of inspired entertainment.

As CA WORLD approaches, CA WORLD Today will keep you updated on the show's newest details and information, including keynote speaker announcements, content track updates, social activities and more! Sign up for the CA WORLD Today newsletter!

New this year is the IT Management Symposium. If you're responsible for the daily operations of IT management then this program is for you. It specifically focuses on how changes in IT Management can directly impact your operations to improve efficiency and increase productivity. You'll also learn new ways to measure and communicate the value of IT in your organization.

To discover more about IT management in one week than others will over the next 12 months, read our brochure on CA WORLD.

To demonstrate how attending CA WORLD will support your personal and organizational goals, please read the CA WORLD Value Report.

For more information and to register, visit our website at caworld.com.

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CA Development Buddy
The mission of CA's Development Buddy Program is to foster an ongoing dialogue between CA's development organization and our key clients to develop effective strategies and produce world-class solutions and services for the benefit of our clients, CA and the overall IT community. If you are not already a member of the CA Development Buddy program and would like to join, please register!

2008 Development Buddy Webcast Series (June, 2008 to December, 2008)
In two weeks, we will announcing more sessions as part of our 2008 webcast series that are based on your requests from the January and February Development Buddy summits.

New Preference Center
The Preference Center is your key to unlocking all of the information from CA that's important to you. Personalize your experience by choosing from a broad range of topics and communications geared specifically towards your interests. It's important to us that you receive what you want and how you want it. Why register for the Preference Center?

  • Quick and easy, one-time registration
  • Free access to proprietary CA content
  • Centrally manage your CA subscriptions and preferences
  • The ability to update your information and interests anytime you want

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Deploying Windows Vista in Your Enterprise? CA Can Help...
Microsoft Windows Vista SP1 is here and it's a perfect time to assess your deployment plans. Whether you will be deploying it now or later, it's time to start thinking about how it will affect you and your organization. In order to minimize costs, downtime and disruption to business operations, organizations need an automated, tested and proven process for system migration and deployment that integrates with their existing desktop management solutions.

That's why we're here to help...

Join the first in a series of web casts designed to arm you with the information you need to ease your Windows Vista deployment process.

Learn about Windows Vista from the Microsoft experts themselves, including industry trends, how this new operating system can benefit your organization, how to assess possible barriers, and understand available resources.

Next, join the experts from CA to learn about CA Business Desktop Deployment Plus
(CA BDD+), a combination of best practices and technology targeted at addressing and simplifying every step of the Windows Vista rollout from financial planning to support.

Access and view the Microsoft Vista Deployment webcast.

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