SupportConnect - Unicenter Desktop Management/Unicenter IT Resource Management Newsletter, Version 07.05
  

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CA
E-News
Unicenter® Desktop Management /
Unicenter® IT Resource Management Newsletter
Version 07.05
April 20, 2007

In This Newsletter
Product News
> CA Simplifies Product Names
> You talked. We listened. Coming Soon: The New "CA Support OnLine" Site

Product Updates
> Unicenter® Patch Management April Content Update
> Unicenter® Asset Management r4.0 AppDef Revision 67
> Recent Product Certifications
> Recent Published Knowledge Base Articles
> Recent Published Fixes

Special Events
> CA Product Line Communities

Product News

CA Simplifies Product Names
Beginning January 30, 2007, CA is simplifying its product names. Our intention is to describe our products by what they enable you and your business to accomplish. Some names have already changed; others will change over the next 12-18 months as part of the planned development cycle. There is nothing you need to do. We have established a dedicated site at ca.com/productnames as a resource center where you'll find additional information such as frequently asked questions, customer service numbers, and a list of current product names and former names.

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You talked. We listened. Coming Soon: The New "CA Support OnLine" Site
As part of a comprehensive long-term program to improve the way we provide you with support, we're pleased to let you know we'll debut a new CA Technical Support site at
CA WORLD®. This new site, built from the ground up with Customer input and suggestions, provides the foundation for a number of current and future improvements.

Read on to find out what this means for you as a CA Customer and what it means for you as an E-News subscriber.

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Product Updates

Unicenter® Patch Management April Content Update
The CA Content Research Team is pleased to announce that the April (v0704) release of Unicenter Patch Management's Microsoft security roll-up packages is available.

The roll-up packages feature the following April security bulletins:

Visit the Unicenter Patch Management Information Center for up-to-date information. Refer to the UPM Release Notes for the list of all Microsoft patches that are included in the current Roll-up Package.

Access the latest news regarding Unicenter Patch Management with the convenience of the Unicenter Patch Management RSS Feed.

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Unicenter® Asset Management r4.0 AppDef Revision 67
The Unicenter Asset Management Content Team is pleased to announce AppDef Revision 67, scheduled for April 30, 2007.

In order to import the current revision to Asset Management r4.0, it is mandatory for Administrators to (1) apply Cumulative Fix QO81414 to all Asset Management Console nodes, and (2) perform the Software Normalization procedures posted on SupportConnectSM. Direct access to the links referenced above may be routed through the SupportConnect login page if a session is not previously authenticated.

NOTE: This bulletin is only applicable to Asset Management r4.0 installations, whereas the Asset Management component of Desktop and Server Management r11.x installations will download the content automatically through the Software Content Download Job based on its configuration.

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Recent Product Certifications
The following table identifies Unicenter® products that have recently been certified by CA for newer versions of various platform operating systems:

Product & Components Certified Certified Platform Required Patch

Unicenter® Desktop and Server Management r11.2a

  • Domain Manager
  • Enterprise Manager
SuSE Linux Enterprise Server (64bit) SP3

Note: Please use the latest patches available on SupportConnectSM. 		None

Unicenter® Remote Control 6.0 SP1

  • Manager
  • Agent
Windows 2003 SP1

Note: Please use the latest patches available on SupportConnect. 		QO62446
QO63698
QO69464
QO70706
QO70707

Advantage™ Data Transport® 3.0

  • DTS Agent
Solaris 10 (64bit)

Note: ADT 3.0 on Solaris 10 is certified only for DTS transfers. This certification scope does not include FTP, MLINK or XCOMM transfers using ADT. Please use the latest patches available on SupportConnect. 		None

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Recent Published Knowledge Base Articles
The following table identifies Unicenter® products that have recently published knowledge base articles that may be of interest:

Product(s) Title / Description TecDoc#
CA Desktop Management Suite r11.0, r11.1, r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter® Asset Management r11.0, r11.1, r11.2
Unicenter® Remote Control r11.0, r11.1, r11.2
Unicenter® Software Deliver r11.0, r11.1, r11.2 		Restoring the CA supplied certificates TEC419672
CA Desktop Management Suite r11.0, r11.1, r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Remote Control r11.0, r11.1, r11.2 		The Remote Control Agent Status remains "Listening" when the Agent is switched off TEC419779
CA Desktop Management Suite r11.0, r11.1,
r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Asset Management r11.0, r11.1, r11.2
Unicenter Remote Control r11.0, r11.1, r11.2
Unicenter Software Deliver r11.0, r11.1, r11.2 		Disabling the Desktop and Server Management (DSM) crash handler to allow the creation of Dr. Watson logs and crash dump files TEC419877
CA Desktop Management Suite r11.0, r11.1, r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Software Delivery 4.0, r11.0, r11.1, r11.2 		Registering an MSI Install procedure via the command line TEC419921
Desktop and Server Management r11.1
Unicenter® Service Desk RXX 11.2 		Desktop and Server Management and Service Desk Integration TEC420354
CA Desktop Management Suite r11.0, r11.1, r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Asset Management r11.0, r11.1, r11.2
Unicenter Remote Control r11.0, r11.1, r11.2
Unicenter Software Deliver r11.0, r11.1, r11.2 		A query is required to list all computers that have run the agent in the last 'x' days TEC392433
CA Desktop Management Suite r11.0, r11.1,
r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Asset Management r11.0, r11.1, r11.2
Unicenter Remote Control r11.0, r11.1, r11.2
Unicenter Software Deliver r11.0, r11.1, r11.2 		Changing the location where the log files are written TEC420522
CA Desktop Management Suite r11.0, r11.1, r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Software Delivery 4.0, r11.0, r11.1, r11.2 		Further considerations for migration of MSI administrative installs from a Unicenter Software Delivery 4.0 system to Desktop and Server Management (DSM) r11.x TEC420535
CA Desktop Management Suite r11.1, r11.2
Desktop and Server Management r11.1. r11.2
Unicenter Asset Management r11.1, r11.2
Unicenter Remote Control r11.1, r11.2
Unicenter Software Deliver r11.1, r11.2 		Modify the default password for User ca_itrm when Microsoft SQL Server 2005 is used on Windows TEC420826
CA Desktop Management Suite r11.0, r11.1, r11.2
Desktop and Server Management r11.0, r11.1, r11.2
Unicenter Software Deliver r11.0, r11.1, r11.2 		Corrected instructions for creating a WinPE ISO image for use with OS Installation Management TEC421113

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Recent Published Fixes
Product Description Solution / Patch Related Solution
Unicenter® Desktop and Server Management r11.2

Note: This patch is only applicable to UPM enterprise r11.2 customers. 		Unable to distribute the modifications of the policies to the domains for the policies that are already distributed QO87563
 3

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Special Events

CA Product Line Communities
CA supports many Product Line Communities (PLC) that focus on a variety of CA products and solutions as well as specific platforms and technologies. The PLC's provide a forum for active and ongoing communication between customers, development, and support.

Benefits of belonging to a CA PLC include:

  • Access to a listserv/customer forum for exchanging information, experiences, and best practices
  • Ability to voice business issues with peers - including industry standards, government regulations, and/or other trends
  • Access to the PLC website for access to product line information
  • Increasing the technical advantage of your organization
  • Discovering new ways to leverage CA solutions, increase access to product knowledge, and improve user experience
  • Providing an excellent entry point for new users
Communication with CA - the PLCs assist in providing feedback to CA to ensure that solutions align with specific IT and business challenges by:
  • Conducting regular webcast presentations from CA development discussing current product releases and road maps
  • Prioritizing and voting on selected product enhancements
  • Participating in technical discussion listservs and forums
  • Voicing issues, concerns, and suggestions regarding product direction - to assist in guiding the future of CA solution offerings
PLC membership is open to all customers who are actively using CA solutions. CA currently has several communities that may be of interest to you: Look for CA PLC events and activities at CA WORLD® 2007 including in-person meetings amongst members and CA. More information can be found in the session listings on the
CA WORLD 2007 website. Registered PLC members can receive a $200 discount when signing up to attend!

For a full list of CA PLCs or to join a PLC, please visit the CA Customer Communities website at: causergroups.ca.com/UserGroups/UserGroups.aspx. Email the Customer Programs Team at customerprograms@ca.com for more information or with any questions that you might have.

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