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SupportConnect - CleverPath Newsletter, Version 04.06

NOTE: E-News technical information is dynamic and links in archived copies of these technical newsletters may eventually become invalid as the products evolve. Please check the support web page for your product to get the latest technical information.

E-News

CleverPath™ Newsletter
Version 04.06
December 22, 2004

In This Newsletter

Product News

	>	eSupport Site Shutdown Scheduled
	>	New Third-Party Software Compatibility Matrix
	>	CleverPath™ HYPER Notifications
	>	CleverPath™ Support Schedules

Product Updates

	>	CleverPath™ Portal r4.7 reaches General Availability
	>	Updated CleverPath™ Portal Portlet Library
	>	New CleverPath™ Predictive Analysis Server Patch to Allow Larger Data Tables
	>	CleverPath™ Aion® Business Rules Expert: Recent Patches for Release 9.5

General Information

	>	Return Codes from Advantage™ Data Transformer's Memory Lookup Feature
	>	CleverPath™ Forest & Trees® Configuration Properties When Publishing a File to CleverPath™ Portal
	>	Automatically Refreshing CleverPath™ Reporter Dynamic Reports in CleverPath™ Portal
	>	CA User Groups
	>	General Product Information
	>	Support Contact Information

Special Events

	>	Upcoming Events
	>	Advantage™ Data Transformer Enterprise Metadata Edition Education Course Schedules
	>	CleverPath™ Aion® Business Rules Expert Education Course Schedules
	>	CleverPath™ EUREKA:Reporter™ Education Course Schedules
	>	CleverPath™ Forest & Trees® Education Course Schedules
	>	CleverPath™ Portal Education Course Schedules
	>	CleverPath™ Reporter Education Course Schedules

Product News

eSupport Site Shutdown Scheduled
eSupport Site Shutdown Scheduled - View details.

If you are still using eSupport, we encourage you to move to SupportConnect^SM. SupportConnect offers easy access to the latest product support information and software updates on the web-through access to online knowledge bases and forums, software downloads, issue management options, and other self-service features. Check out a summary of the latest SupportConnect upgrades.

If you have an enterprise eSupport user account, you can convert it to SupportConnect by using the conversion link at the bottom of the SupportConnect home page.

eSupport users with Basic accounts should fill out the New User enrollment form using the link in the SupportConnect login box. You will be emailed an activation link in a matter of minutes.

New Third-Party Software Compatibility Matrix
CleverPath™ customers should be aware that a new Third-Party Software Compatibility matrix is now available on SupportConnect^SM. CA Customer Support understands that our customers deploy their CleverPath solutions with a variety of third-party software configurations. The new third-party matrix has been made available to assist you in making sound integration decisions that will help ensure a stable production environment for your CleverPath solutions. You can access the Third-Party Software Compatibility matrix by clicking here.

CleverPath™ HYPER Notifications
Customers should be aware of the following recently released HYPER Solutions:

Product	Date	HYPER Solution	Description
CleverPath™ Portal	09-Sep-04	QI60035	Users can be identified using the Forgot Password Option
CleverPath Portal	29-Sep-04	QI60264	Javascript error when publishing a URL with Windows XP SP2
CleverPath Portal	05-Oct-04	QI60421	Microsoft buffer overrun vulnerability in Portal SDK OLAP example
CleverPath™ Forest & Trees®	06-Oct-04	QI60469	7.0 SP1 potential security risk with MS .NET Framework

If you are not proactively receiving HYPER Solution notifications via email, you can register on SupportConnect^SM by clicking on the Hyper Subscriptions link in the left-hand pane that is available after you login to the site.

HYPER subscriptions are a service that allows you to request proactive automatic email notification of published HYPER solutions for the CleverPath products you use to run your business. HYPER solutions include important informational and programmatic solutions for software problems that could impact your production systems.

CleverPath™ Support Schedules
CleverPath customers are reminded that CA's commitment to quality includes a recommendation to leverage the most current releases of our products. Our support policy includes the announcement of a support expiration notice with the general availability of newer releases. Please note that support for the following old release has recently expired:

Product	Release	Expiration Date
CleverPath™ EUREKA:Reporter™	7.0	01-Nov-04

Additionally, support for the following product releases will be expiring next month:

Product	Release	Expiration Date
CleverPath™ Aion® Windows, UNIX, and OS/390	9.1	31-Jan-05
CleverPath Aion OS/390	9.01	31-Jan-05
CleverPath™ Predictive Analysis Server	2.0	31-Jan-05

For more information about CleverPath product support schedules as well as the most current releases and maintenance, please click here.

Product Updates

CleverPath™ Portal r4.7 Reaches General Availability
The CleverPath Portal team is pleased to announce the General Availability (GA) of release 4.7. Running on Windows, Linux, and UNIX environments and fully internationalized for ten languages, CleverPath Portal r4.7 includes dozens of new and improved features. CleverPath Portal r4.7 introduces comprehensive new portal-oriented content management services plus significant usability improvements, customer-driven enhancements, and upgraded platform support to the core portal functionality. For more information, please see our recent Press Release and Announcement Letter.

Licensed CleverPath Portal customers active on maintenance can download electronic CD images of CleverPath Portal r4.7 from the Downloads area of SupportConnect^SM. For more information, please see solution QO62017.

Updated CleverPath™ Portal Portlet Library
The CleverPath Portal Portlet Library has been updated with an improved user interface that allows for dynamic sorting by name or category. CA offers this service to our valuable CleverPath Portal customers at no additional cost. These portlets can be used by Portal Administrators to enhance and extend their existing deployments of CleverPath Portal allowing even greater business value.

In addition to the interface updates, CA Customer Support has recently reviewed and validated the portlets available within the Portlet Library to ensure compatibility with CleverPath Portal r4.7.

You can access the CleverPath Portal Portlet Library by clicking here.

New CleverPath™ Predictive Analysis Server Patch to Allow Larger Data Tables
If the CleverPath Predictive Analysis Server Neugent Provider Wizard is used to train a Value Neugent with a data table that is extremely large, the training process may terminate prematurely due to memory allocation errors. In such cases, the memory used by NeugentProviderWizard.exe may exceed the Microsoft Windows-imposed limit of 2 gigabytes. CA Customer Support has recently made a patch available to allow the CleverPath Predictive Analysis Server r3.0 Neugent Provider Wizard application to consume up to 3 gigabytes of process memory. This patch exploits some advanced Windows memory management capabilities allowing customers to use larger data tables when analyzing their business activity. Please see SupportConnect^SM Solution QO56035 for details and patch download information.

Note this patch requires that CleverPath Predictive Analysis Server Cumulative Patch CPAS_3.0.000_001_031212 already be installed. Please click here to download Cumulative Patch CPAS_3.0.000_001_031212.

CleverPath™ Aion® Business Rules Expert: Recent Patches for Release 9.5
AIONBR34 - Cannot return the status value from a DB2 Stored Procedure
CA Customer Support has produced a patch for a problem in CleverPath Aion Business Rules Expert (CleverPath Aion BRE) Release 9.5 where Aion cannot retrieve the return status value from a DB2 UDB stored procedure. The problem persists regardless of whether you use the CleverPath Aion BRE native driver for DB2 or via ODBC. Please see Solution QO61529 on SupportConnect^SM for information on the patch for this problem. With this patch applied, you must define an integer marker for the query in order to obtain the status value.

AIONBR42 - ODBC Connection.Execute() Returns an Error when No Matching Rows are Found
Using CleverPath Aion BRE with an ODBC connection to DB2 UDB, there is a potential problem if Aion issues a SQL INSERT with an embedded SELECT statement. If this SELECT statement returns no matching rows, the INSERT statement receives a return code of 6 (ERROR_EXECUTE). Please see Solution QO61540 on SupportConnect for information on this problem and how to obtain the corrective patch.

AIONBR24 - Managed C++ Method with Return Value Does Not Set an Output Parameter Successfully
There is a recently identified problem with CleverPath Aion BRE methods exposed via Managed C++. If these methods have both an output parameter and return value, the method may fail to set the correct value of the output parameter. Please see Solution QO61531 on SupportConnect for more detailed information on this problem and how to access the corrective patch.

Note: All of these patches require that CleverPath Aion BRE 9.5 Service Pack 2 be applied prior to installation. Please click here to download Service Pack 2.

General Information

Return Codes from Advantage™ Data Transformer's Memory Lookup Feature
Advantage Data Transformer implements an in-memory Lookup Transformation feature that allows a user to load a small to medium-sized table into memory for use as a fast lookup table. As with any other rich feature, the Lookup feature can return warnings and errors, both at load time and at run time.

On SupportConnect^SM, this recently posted technical document TEC342931 describes the code fragment, DBLookup, that contains Lookup return values and documents their meaning.

Lookups are available beginning with Advantage Data Transformer release 2.0. If Lookups are entirely new to you, please see your installed product online help. In the Mapper, launch the Lookup Transformation wizard from Tools -> Create Lookup, and press the Help button for more information.

CleverPath™ Forest & Trees® Configuration Properties When Publishing a File to CleverPath™ Portal
When publishing a file from CleverPath Forest & Trees to CleverPath Portal, there are a number of properties that can be configured. These properties determine how the published file will be accessed within the Portal environment. This technical document (Document ID TEC345026) is designed to supplement the current CleverPath Forest & Trees 7.0 Help Topics, specifying definitions for a number of properties, and includes instructive example code demonstrating the process of programmatically publishing a Microsoft Excel file to CleverPath Portal.

Automatically Refreshing CleverPath™ Reporter Dynamic Reports in CleverPath™ Portal
CleverPath Reporter's interface to CleverPath Portal is distinctly designed to provide your business users with the most up-to-date information. As such, many customers have found that automatically refreshing reports published to CleverPath Portal helps ensure their users are getting the most timely business data. Please review informational solution QI61983 for more in depth information on implementing an automatic refresh of your published reports.

CA User Groups
CA recognizes the integral role that our user groups play in the quality and development of our products and services. CA user groups offer its members the opportunity to discuss current product releases, network with other users, participate in technical discussions and presentations, and provide input on product enhancements. We endorse and support the formation of user groups to help ensure active and ongoing communication between our customers and our product development and support personnel.

General Product Information
Advantage™ Data Transformer

CleverPath™ Aion® Business Rules Expert

CleverPath™ Forest & Trees®

CleverPath™ Portal

CleverPath™ Predictive Analysis Server

CleverPath™ Reporter

Support Contact Information
For international support contact information, please visit ca.com/camap.htm.

Advantage™ Data Transformer
   1-866-291-5520

Advantage™ Data Transformer Enterprise Metadata Edition
   1-866-291-5520

CleverPath™ Aion® Business Rules Expert
   1-866-204-7399

CleverPath™ EUREKA:Reporter™
   1-877-584-7267

CleverPath™ EUREKA:Strategy™
   1-800-949-2212

CleverPath™ Forest & Trees®
   1-800-949-2212

CleverPath™ OLAP
   1-800-949-2212

CleverPath™ Portal
   1-877-584-7267

CleverPath™ Predictive Analysis Server
   1-631-342-6025

CleverPath™ Reporter
   1-877-584-7267

Special Events

Upcoming Events
Please make plans to join CA at these upcoming industry-leading events in the next three months.

Advantage™ Data Transformer Enterprise Metadata Edition Education
Course Schedules
Advantage Data Transformer Enterprise Metadata Edition: Data Movement Introduction

Advantage Data Transformer Enterprise Metadata Edition: Data Movement Advanced

CleverPath™ Aion® Business Rules Expert Education Course Schedules
CleverPath Aion Business Rules Expert: Introduction

CleverPath Aion Business Rules Expert: Advanced Topics

CleverPath™ EUREKA:Reporter™ Education Course Schedules
CleverPath EUREKA:Reporter: Designing Documents

CleverPath EUREKA:Reporter: Creating and Managing Business Views

CleverPath™ Forest & Trees® Education Course Schedules
CleverPath Forest & Trees: Turning Data Into Information

CleverPath Forest & Trees: Developing Decision Support

CleverPath™ Portal Education Course Schedules
CleverPath Portal: Introduction (Self-Paced Training)

CleverPath Portal: Administering the Portal Server

CleverPath Portal: Managing Knowledge for the Advanced End User

CleverPath™ Reporter Education Course Schedules
CleverPath Reporter: Designing Reports I

CleverPath Reporter: Designing Reports II

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