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SupportConnect - CleverPath Newsletter, Version 05.03

NOTE: E-News technical information is dynamic and links in archived copies of these technical newsletters may eventually become invalid as the products evolve. Please check the support web page for your product to get the latest technical information.

E-News

CleverPath™ Newsletter
Version 05.03
June 08, 2005

In This Newsletter

Important Announcements

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CleverPath™ Aion® MAES Component Running as Authorized Program - HYPER Notification

Product News

	>	CleverPath™ Support Schedules
	>	CleverPath™ Third Party Software Compatibility Updates
	>	Improved Customer Support Through Remote Access

General Information

	>	CleverPath™ Portal - FAST Search Documentation
	>	CleverPath™ Forest & Trees® - Specifying an Alternate Location for FTW.INI
	>	Advantage™ Data Transformer - How to Create and Call User-Defined LIB Functions (UDEFS)
	>	CleverPath™ Reporter - Customizing Reports by Modifying Country Code Defaults
	>	CleverPath™ Aion® - Creating AionSession Objects Based on an Object Reference
	>	CleverPath™ Aion® r10 Adds Support for Tuning Online Component Execution
	>	SupportConnect^SM - New Features in Release 3.0
	>	CA User Groups
	>	General Product Information
	>	Support Contact Information
	>	CleverPath™ Press

Special Events

	>	Upcoming Events
	>	Advantage™ Data Transformer Enterprise Metadata Edition Education Course Schedules
	>	CleverPath™ Aion® Business Rules Expert Education Course Schedules
	>	CleverPath™ Forest & Trees® Education Course Schedules
	>	CleverPath™ Portal Education Course Schedules
	>	CleverPath™ Reporter Education Course Schedules

*** Important Announcements ***

CleverPath™ Aion® MAES Component Running as Authorized Program -
HYPER Notification
As delivered, the CleverPath Aion MAES component is linked allowing it to execute as an authorized program. As such, it would be possible for a programmer to write an assembler program that can execute privileged operations and invoke this program from within an Aion application running in MAES.

When MAES is executing as an authorized program, as it does by default, an assembler program invoked by an Aion application via the RunMVSProgram method would be able to execute the MODESET macro. An assembler program executing the MODESET macro could change to supervisor mode and subsequently execute privileged operations, potentially impacting the integrity of MAES and/or the operating system.

To prevent this, re-link MAES with "AC=0" so that MAES cannot execute as an authorized program.

CleverPath™ Support recently sent notification about this to customers who have registered to receive HYPERs. For more information and the full text of the HYPER, please see Solution QI67247 on SupportConnect^SM.

Product News

CleverPath™ Support Schedules
CleverPath customers are reminded that CA's commitment to quality includes a recommendation to leverage the most current releases of our products. Our support policy includes the announcement of a support expiration notice with the general availability of newer releases. Please note that support for the following releases has recently expired:

Product	Release	Expiration Date
CleverPath™ Aion® Windows & UNIX	9.1	31-Jan-05
CleverPath Aion OS/390	9.01	31-Jan-05
CleverPath™ Portal	4.01	31-Mar-05
CleverPath™ Predictive Analysis Server	2.0	31-Jan-05

Please be aware that support is expiring for the following product releases within the next 8 months:

Product	Release	Expiration Date
Advantage™ Data Transformer & EME	2.0	30-Jun-05
CleverPath™ Reporter	4.0	30-Nov-05
CleverPath Reporter	4.0.1	30-Nov-05

For more information about CleverPath product support schedules as well as the most current releases and maintenance, please click here.

CleverPath™ Third Party Software Compatibility Updates
As part of our commitment to deliver quality software solutions that meet our customers' business needs, CleverPath Support has recently updated SupportConnect^SM with current third party support.

Improved Customer Support Through Remote Access
Have you ever tried to explain your software problem to a CA Customer Support engineer and wished that you had a way for us look at your environment first-hand? Well, your wish has come true!

As part of our continuing effort to improve the service we provide to you, our valuable customers, CA Customer Support now has a tool available, called GoToAssist, that removes the complexities of making a remote connection to your machine. The remote connection is secure and is established within a few minutes via a web broker service. CA Customer Support can then view your desktop and share control of your mouse and keyboard. At any time during a remote support session, you can easily take control of your computer by moving the mouse.

Among other things, you will be able to demonstrate directly to CA Customer Support the steps you took to create a problem, or allow the CA Customer Support engineer to directly gather relevant diagnostic information from your system with your permission. To learn more, please review the information available on SupportConnect^SM by clicking here.

General Information

CleverPath™ Portal - FAST Search Documentation
CleverPath Portal uses an embedded third-party search engine, FAST Data Search v 4.0, to index and query its content. CleverPath Portal support now provides documentation from Fast Search & Transfer, Inc., on CA's SupportConnect^SM site. The provided documents are the Product Overview Guide and the Reference Guide. Please see this Technical Document (Document ID TEC363086) on SupportConnect.

The CleverPath Portal support team has also provided troubleshooting documentation on how to reindex your content, if needed. This Technical Document (Document ID TEC363078) covers how to troubleshoot the FAST Search engine when a reindex into your Portal does not complete successfully.

CleverPath™ Forest & Trees® - Specifying an Alternate Location for FTW.INI
CleverPath Forest & Trees uses the FTW.INI file to read and write configuration information every time Forest & Trees is executed. The default location of the FTW.INI file is the Windows Folder, which is typically C:\Windows. This is not always a convenient or workable location for this configuration file.

See this Technical Document (Document ID TEC365597) to learn how to specify an alternate location for FTW.INI.

Advantage™ Data Transformer - How to Create and Call User-Defined LIB Functions (UDEFS)
Advantage Data Transformer (ADT) accommodates most of the extract, transform, and load (ETL) operations that customers need to perform to populate and maintain their data warehouses. However, because customer needs are frequently unique, ADT has long been able to call user-created libraries to meet those needs. Improved and centralized documentation about how to do this is now available in this Technical Document (Document ID TEC367715) on SupportConnect^SM to help customers write their own UDEFS libraries with a minimum of effort.

CleverPath™ Reporter - Customizing Reports by Modifying Country Code Defaults
Where a particular date or currency format is required for a language or country, CleverPath Reporter allows customization by using a configuration file to override the default country settings.

Please read this Technical Document (Document ID TEC355729) for information about changing format for variables such as currency for a given country.

CleverPath™ Aion® - Creating AionSession Objects Based on an Object Reference
Before a Java program can create proxy objects corresponding to instances of CleverPath Aion application classes, the Java program needs to create and specify a session that Aion uses internally to maintain the Aion-side memory (including instances, class attributes, etc.). In multi-threaded Java environments, controlling the creation of AionSession instances and reusing these sessions amongst a number of Java threads is often desired. Information regarding the creation of an AionSession object, based on an object other than the current calling thread, is detailed in this Technical Document (Document ID TEC366583) on SupportConnect^SM.

CleverPath™ Aion® r10 Adds Support for Tuning Online Component Execution
CleverPath Aion r10 provides a facility for tuning Aion components that execute in an online (mainframe) environment. The Application Parameter Facility allows Language Environment (LE) runtime parameters to be specified for each Aion component being executed in MAES. This allows the LE runtime options to be customized to each Aion application in order to achieve the optimum performance in terms of both CPU and memory utilization. For details, please see this Technical Document (Document ID TEC366584) on SupportConnect^SM.

SupportConnect^SM - New Features in Release 3.0
To enhance your self-service support experience and get you the answers you need more efficiently, CA is in the process of upgrading to SupportConnect release 3.0. Highlights of this upgrade include:

Better searching of much more content
New product download options

For more information, see Site Upgrade Announcements.

CA User Groups
CA recognizes the integral role that our user groups play in the quality and development of our products and services. CA user groups offer its members the opportunity to discuss current product releases, network with other users, participate in technical discussions and presentations, and provide input on product enhancements. We endorse and support the formation of user groups to help ensure active and ongoing communication between our customers and our product development and support personnel.

General Product Information
Advantage™ Data Transformer

CleverPath™ Aion® Business Process Manager

CleverPath™ Aion® Business Rules Expert

CleverPath™ Forest & Trees®

CleverPath™ Portal

CleverPath™ Predictive Analysis Server

CleverPath™ Reporter

Support Contact Information
For international support contact information, please visit ca.com/camap.htm.

Advantage™ Data Transformer
   1-866-291-5520

Advantage™ Data Transformer Enterprise Metadata Edition
   1-866-291-5520

CleverPath™ Aion® Business Process Manager
   1-866-204-7399

CleverPath™ Aion® Business Rules Expert
   1-866-204-7399

CleverPath™ EUREKA:Reporter™
   1-877-584-7267

CleverPath™ EUREKA:Strategy™
   1-800-949-2212

CleverPath™ Forest & Trees®
   1-800-949-2212

CleverPath™ OLAP
   1-800-949-2212

CleverPath™ Portal
   1-877-584-7267

CleverPath™ Predictive Analysis Server
   1-631-342-6025

CleverPath™ Reporter
   1-877-584-7267

CleverPath™ Press
bpm.com - "CA Releases CleverPath™ Aion® r10"

Special Events

Upcoming Events
Please make plans to join CA at these upcoming industry-leading events in the next three months.

Advantage™ Data Transformer Enterprise Metadata Edition Education
Course Schedules
Advantage Data Transformer Enterprise Metadata Edition: Data Movement Introduction

Advantage Data Transformer Enterprise Metadata Edition: Data Movement Advanced

CleverPath™ Aion® Business Rules Expert Education Course Schedules
CleverPath Aion Business Rules Expert: Introduction

CleverPath Aion Business Rules Expert: Advanced Topics

CleverPath™ Forest & Trees® Education Course Schedules
CleverPath Forest & Trees: Turning Data Into Information

CleverPath Forest & Trees: Developing Decision Support

CleverPath™ Portal Education Course Schedules
CleverPath Portal: Administering the Portal Server

CleverPath Portal: Managing Knowledge for the Advanced End User

CleverPath™ Reporter Education Course Schedules
CleverPath Reporter: Designing Reports I

CleverPath Reporter: Designing Reports II

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