SupportConnect - CleverPath Newsletter Version 04.03
  

NOTE: E-News technical information is dynamic and links in archived copies of these technical newsletters may eventually become invalid as the products evolve. Please check the support web page for your product to get the latest technical information.


Computer Associates
E-News
CleverPath™ Newsletter
Version 04.03
April 19, 2004

In This Newsletter
Product News
> Have You Registered for SupportConnectSM?
> Advantage™ Data Transformer Release 2.0 Product Support Announcement

Product Updates
> Advantage™ Data Transformer Release 2.1 Cumulative Patch Now Available
> CleverPath™ EUREKA:Strategy™ Release 6.3 Now Available

General Information
> Detailed Logs With CleverPath™ Reporter Post-Conversion Processing
> Customizing CleverPath™ EUREKA:Reporter™ Report Output With CleverPath™ Portal
> CleverPath™ Aion® Business Rules Expert Application Development Tips
> Developing EIS Applications Using CleverPath™ Forest & Trees®
> Installing CleverPath™ Portal Patches and Service Packs
> Configuring CleverPath™ Portal Debug Logs
> Understanding the CleverPath™ Portal LDAP Interface
> Running the CleverPath™ EUREKA:Strategy™ Server as a Non-Root User
> CleverPath™ OLAP Poor Performance Opening the Windows Client
> CA User Groups
> General Product Information
> Support Contact Information
> CleverPath™ Success Stories

Special Events
> caworldSM 2004
> Upcoming Events
> Advantage™ Data Transformer Enterprise Metadata Edition Education Course Schedules
> CleverPath™ Aion® Business Rules Expert Education Course Schedules
> CleverPath™ EUREKA:Reporter™ Education Course Schedules
> CleverPath™ Forest & Trees® Education Course Schedules
> CleverPath™ Portal Education Course Schedules
> CleverPath™ Reporter Education Course Schedules

Product News
Have You Registered for SupportConnectSM?
SupportConnect is a new product technical support website from Computer Associates International, Inc. (CA). It includes an improved Knowledge Base that allows you to retrieve all types of product-related information with a single search. It also provides practical new features such as full product downloads and an easy-to-use Suggestion Box where you can submit product enhancement ideas.

In addition, all the best features of CA's existing online support systems are integrated into SupportConnect. These include solution downloads, license key downloads, virus signature downloads, product-specific FAQs, technical support issue management, Newsgroup open forums, and E-News archives.

To deliver high-quality support online, we will be consolidating the historic CA support websites. As of April 15, 2004, Webtrack is no longer available for use. We encourage you to take advantage of the many new facilities of SupportConnect for your technical support needs. Converting your Webtrack account is easy; please follow the instructions in Convert Existing Account. After you convert your account, your current email address will be your SupportConnect login ID and your password will remain the same.

If you haven't yet registered for SupportConnect, register now to get started. CA Technical Support has recently posted the following information to help you get acclimated to SupportConnect:

Top
Advantage™ Data Transformer Release 2.0 Product Support Announcement
In light of the general availability of Release 2.1 of both Advantage Data Transformer and Advantage™ Data Transformer Enterprise Metadata Edition, we have reviewed the support schedule for Release 2.0 of these products. CA Technical Support has posted the following product support announcements to assist you in planning your migration to Release 2.1.

Top
Product Updates
Advantage™ Data Transformer Release 2.1 Cumulative Patch Now Available
The Advantage Data Transformer Technical Support team is pleased to announce that cumulative support patch DWM2.1.000_100_040309 is now available for Release 2.1 of both Advantage Data Transformer and Advantage™ Data Transformer Enterprise Metadata Edition.

This cumulative patch includes a number of valuable software fixes that the Technical Support team has addressed since the releases of Advantage Data Transformer Release 2.1 and Advantage Data Transformer Enterprise Metadata Edition Release 2.1. For more details, please review the readme file and the announcement posted on our support site.
You can download this patch immediately.

Note: If you're currently using a version of Advantage Data Transformer or Advantage Data Transformer Enterprise Metadata Edition earlier than Release 2.1, you must upgrade to Release 2.1 before you can benefit from this patch.

Top
CleverPath™ EUREKA:Strategy™ Release 6.3 Now Available
We are pleased to announce that CleverPath EUREKA:Strategy Release 6.3 is now available.

CleverPath EUREKA:Strategy Release 6.3 contains numerous software corrections, updated database support, and some useful product enhancements. For more detailed information, please review the readme file and Release Summary on our support site.

Top
General Information
Detailed Logs With CleverPath™ Reporter Post-Conversion Processing
The CleverPath Reporter Report Server records a certain amount of information about job scheduling activity in the proschd.log file located in the config directory. If you need more detailed information, you can leverage post-conversion processing to create a more detailed log. A log file created with post-conversion processing includes the final job status as well as additional information about each scheduled report. An example of how to use
post-conversion processing appears in this Technical Document (Document ID TEC317882).

Top
Customizing CleverPath™ EUREKA:Reporter™ Report Output With CleverPath™ Portal
CleverPath EUREKA:Reporter can identify the CleverPath Portal user ID of the user running a published report and use this information to customize the output of the report. This Technical Document (Document ID TEC308708) shows how to use this feature to design and publish a report that contains information specific to the reporting user's portal ID. This effectively partitions the underlying data and gives each user unique output using a single report definition.

Top
CleverPath™ Aion® Business Rules Expert Application Development Tips
Application Dialog Not Activated
When developing Windows applications using CleverPath Aion Business Rules Expert, you might encounter a problem with a dialog inexplicably not becoming active or not gaining focus. This situation can occur if the dialog has been opened from a standard window and the dialog's child style is enabled. The problem is related to a known limitation within the Windows API. Please review Technical Support Solution QI50812 for details on how to avoid this condition.

WhenFocusChanged Method Not Triggering for Graphical Objects
If you incorporate graphical objects, such as rectangles, into your Windows applications, the WhenFocusChanged method might not trigger when the user selects the graphical object. Please review Technical Support Solution QI50550 for detailed information.

Debugging Java Applications
Performing runtime debugging of a CleverPath Aion Business Rules Expert application that uses the Java interface layer can sometimes present challenges. Creating debuggable binaries or inserting logging statements into your code alters the behavior and can be time consuming. With CleverPath Aion Business Rules Expert Release 9.5, you can use the Apache Log4J session logging facility without having to modify the underlying binary or experiencing significant performance problems. For more information on how to use this diagnostic tool, please review this Technical Document (Document ID TEC318928).

Top
Developing EIS Applications Using CleverPath™ Forest & Trees®
CleverPath Forest & Trees provides a feature-rich, visual development environment that allows you to quickly and cost-effectively develop and deploy customized applications. This Technical Document (Document ID TEC318883) walks you through the successful development and implementation of an executive information system (EIS) application prototype.

Top
Installing CleverPath™ Portal Patches and Service Packs
You can now install CleverPath Portal Release 4.51 support patches using a new update utility that provides patch backup and restore options. This new utility can also validate the CleverPath Portal installation directory and version level. More details are available in Technical Support Solution QI52176.

Top
Configuring CleverPath™ Portal Debug Logs
CleverPath Portal includes a valuable logging facility that you can use for monitoring and troubleshooting. The increased debug level can provide detailed error messages and tracing logs. You can easily configure the logging facility in the Portal Administration area under the Local Properties. More details are available in this Technical Document (Document ID TEC312941).

Top
Understanding the CleverPath™ Portal LDAP Interface
The LDAP interface in CleverPath Portal provides advanced user importing and authentication functionality to integrate CleverPath Portal with existing LDAP servers. CA Technical Support recently created a detailed document on the LDAP interface, Technical Support Solution QI47197.

Additional LDAP-related information appears in this Technical Document (Document ID TEC264764).

Top
Running the CleverPath™ EUREKA:Strategy™ Server as a Non-Root User
If you try to run the CleverPath EUREKA:Strategy Axsys server with a non-root user ID, you might get the following error when you try to run a ROLAP database query:

Database connection stopped unnaturally.

The problem is due to security restrictions imposed by the trusted Sun Solaris operating environment. For information on how to configure your Sun Solaris Server to run the CleverPath EUREKA:Strategy Axsys server with a non-root user ID, please refer to Technical Support Solution QI53062.

Top
CleverPath™ OLAP Poor Performance Opening the Windows Client
If you're using CleverPath OLAP Release 5.1 and have accumulated multiple metadata abstracts within a single set of abstraction data files (ADFs), you might experience performance degradation when initially opening the Windows CleverPath OLAP client. This problem has been documented in Technical Support Solution QO46722 and is corrected in cumulative patch INB5.1.001_018_031030. You can download this patch immediately.

Note: You must already have CleverPath OLAP Release 5.1 Service Pack 1 installed to take advantage of this patch.

Top
CA User Groups
CA recognizes the integral role that our user groups play in the quality and development of our products and services. CA user groups offer you the opportunity to discuss current product releases, network with other users, participate in technical discussions and presentations, and provide input on product enhancements. We endorse and support the formation of user groups to help ensure active and ongoing communication between our customers and our product development and support personnel.

Top
General Product Information
Advantage™ Data Transformer

CleverPath™ Aion® Business Rules Expert

CleverPath™ Forest & Trees®

CleverPath™ OLAP

CleverPath™ Portal

CleverPath™ Predictive Analysis Server

CleverPath™ Reporter

Top
Support Contact Information
For international support contact information, please visit ca.com/camap.htm.

Advantage™ Data Transformer
   1-866-291-5520

Advantage™ Data Transformer Enterprise Metadata Edition
   1-866-291-5520

CleverPath™ Aion® Business Rules Expert
   1-866-204-7399

CleverPath™ Enterprise Content Manager
   1-877-584-7267

CleverPath™ EUREKA:Reporter™
   1-877-584-7267

CleverPath™ EUREKA:Strategy™
   1-800-949-2212

CleverPath™ Forest & Trees®
   1-800-949-2212

CleverPath™ OLAP
   1-800-949-2212

CleverPath™ Portal
   1-877-584-7267

CleverPath™ Predictive Analysis Server
   1-631-342-6025

CleverPath™ Reporter
   1-877-584-7267

Top
CleverPath™ Success Stories
All CleverPath Success Stories

Top
Special Events
caworldSM 2004
Mark your calendars now for caworld 2004 at the Venetian Las Vegas and Sands Expo and Convention Center, May 23-27. Don't miss this opportunity to attend CA's most important conference and exhibition. You'll see firsthand the latest technology that can help you meet your evolving business needs and successfully compete in an increasingly complex and challenging global marketplace. Visit the caworld 2004 website for information on registration, focus area and track descriptions, and much more.

Top
Upcoming Events
Join CA at industry-leading events in April and May.

Top
Advantage™ Data Transformer Enterprise Metadata Edition Education
Course Schedules
Advantage Data Transformer Enterprise Metadata Edition: Data Movement Introduction

Advantage Data Transformer Enterprise Metadata Edition: Data Movement Advanced

Top
CleverPath™ Aion® Business Rules Expert Education Course Schedules
CleverPath Aion Business Rules Expert: Introduction

CleverPath Aion Business Rules Expert: Advanced Topics

Top
CleverPath™ EUREKA:Reporter™ Education Course Schedules
CleverPath EUREKA:Reporter: Designing Documents

CleverPath EUREKA:Reporter: Creating and Managing Business Views

Top
CleverPath™ Forest & Trees® Education Course Schedules
CleverPath Forest & Trees: Turning Data Into Information

CleverPath Forest & Trees: Developing Decision Support

Top
CleverPath™ Portal Education Education Course Schedules
CleverPath Portal: Introduction (Self-Paced Training)

CleverPath Portal: Administering the Portal Server

CleverPath Portal: Managing Knowledge for the Advanced End User

Top
CleverPath™ Reporter Education Course Schedules
CleverPath Reporter: Designing Reports I

CleverPath Reporter: Designing Reports II

Top


You are subscribed as &*TO;.

To subscribe, unsubscribe, or change the format for this or other newsletters, please go to our E-News subscription page. You can also unsubscribe by sending an email to: editor_enews@ca.com with "Unsubscribe enews_cleverpath" (without the quotes) in the message body. You must include the exact email address that you wish to unsubscribe.
Feedback? Comments? Suggestions?
Send an email to: editor_enews@ca.com. All submissions become the property of the publisher and may or may not be reprinted.
NOTE: This address should be used only for feedback on this newsletter. Requests for technical support should be submitted through normal channels.

Computer Associates

 
 
 
Page Tools
printPrint