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SupportConnect - BrightStor Storage Newsletter, Version 07.04

NOTE: E-News technical information is dynamic and links in archived copies of these technical newsletters may eventually become invalid as the products evolve. Please check the support web page for your product to get the latest technical information.

E-News

BrightStor® Storage Newsletter
Version 07.04
April 18, 2007

In This Newsletter

Product News

	>	CA Simplifies Product Names
	>	You talked. We listened. Coming Soon: The New "CA Support OnLine" Site
	>	BrightStor® ARCserve® Backup r11.5 for Windows - Service Pack 3 Now Available
	>	BrightStor® ARCserve® Backup r11.1 for NetWare - Service Pack 3 Now Available
	>	BrightStor® Tape Encryption r12.5 Beta Testers Needed
	>	BrightStor® ARCserve® Backup r11.1 for NetWare - Discontinued Agents and Options
	>	CA Message Manager (Formerly iLumin Assentor) - Discontinued Product Releases and Options
	>	CA BrightStor® HSM - End of Life Announcement
	>	Product Line Communities for Storage Customers >PLC/User Group Meetings at CA WORLD® 2007

Product Updates

	>	BrightStor® ARCserve® Backup r11.5 for Windows
	>	BrightStor® ARCserve® Backup r11.5 for Linux and UNIX
	>	CA Message Manager Mailbox Manager and CA Message Manager Mail Capture for Lotus Notes

General Information

	>	BrightStor® ARCserve® Backup for Windows: Failed to Create Empty Document Error
	>	BrightStor® ARCserve® Backup for UNIX and Linux: What is the Difference Between Pruning and Purging?

Special Events

>

Storage and Information Management at CA WORLD® 2007
>Mainframe Roundtable Discussion About Electronic Software Delivery

Product News

CA Simplifies Product Names
Beginning January 30, 2007, CA is simplifying its product names. Our intention is to describe our products by what they enable you and your business to accomplish. Some names have already changed; others will change over the next 12-18 months as part of the planned development cycle. There is nothing you need to do. We have established a dedicated site at ca.com/productnames as a resource center where you'll find additional information such as frequently asked questions, customer service numbers, and a list of current product names and former names.

You talked. We listened. Coming Soon: The New "CA Support OnLine" Site
As part of a comprehensive long-term program to improve the way we provide you with support, we're pleased to let you know we'll debut a new CA Technical Support site at
CA WORLD®. This new site, built from the ground up with Customer input and suggestions, provides the foundation for a number of current and future improvements.

Read on to find out what this means for you as a CA Customer and what it means for you as an E-News subscriber.

BrightStor® ARCserve® Backup r11.5 for Windows - Service Pack 3 Now Available
Service Pack 3 will update BrightStor ARCserve Backup r11.5 (original version, SP 1, or SP 2) for Windows to build 4402. Service Pack 3 contains all previously release patches, security updates, and service packs, and is for all languages.
This update is available now at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO86307.

BrightStor® ARCserve® Backup r11.1 for NetWare - Service Pack 3 Now Available
Service Pack 3 will update BrightStor ARCserve Backup r11.1 (original version, SP 1, or SP 2) for NetWare to build 991. Service Pack 3 contains all previously release patches, security updates, and service packs.
This update is available now at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO87332.

BrightStor® Tape Encryption r12.5 Beta Testers Needed
BrightStor Tape Encryption r12.5 is expected to enter beta status in early May and beta sites are needed to test the exciting new features in this release. The features in r12.5 for the z/OS platform include:

Exploitation of the zIIP Processor for eligible encryption, decryption, and compression processing.
The Security Enhancement provides functionality in three areas:
- Provides the ability to select data sets to be encrypted using rules defined in the eTrust® ACF2®, eTrust® Top Secret®, or IBM RACF databases (augmenting or eliminating the use of DFSMS data classes for selection).
- Command protection for BrightStor Tape Encryption console commands.
- The ability to restrict the use of individual BrightStor Tape Encryption keys and utilities.
The Integrated Compression feature is provided to dynamically perform compression prior to encryption to maximize tape utilization.
A Software version of the AES algorithm is now provided for those sites running IBM z800 or z900 systems without a Cryptographic Coprocessor Feature (CCF) enabled.

If you are interested in beta testing any of the above features, please use the following link to register for the beta program:
supportconnectw.ca.com/public/beta/bste125/bste125beta.asp.

You will need a SupportConnect^SM ID to sign up for the beta program.

BrightStor® ARCserve® Backup r11.1 for NetWare - Discontinued Agents and Options
Please be advised that the following BrightStor ARCserve Backup r11.1 for NetWare agents and options are no longer available for purchase as of April 1, 2007:

Tape RAID Option
Agent for MySQL
Image Option

Maintenance renewal is no longer offered for these options; however, any existing maintenance contracts will be honored until they expire.

Our business in the NetWare space continues to be very important us. These changes will allow us to focus on making improvements to the essential core NW agents and options.

Thank you,
The CA ARCserve Backup Team

CA Message Manager (Formerly iLumin Assentor) - Discontinued Product Releases and Options
CA is continually working to improve our software and services to best meet the needs of our customers. As an ongoing effort to continually improve our software and focus our development and support efforts on our most strategic business tools, support for some releases and features of CA Message Manager will be discontinued in the upcoming year.

For a complete list of discontinued releases and features, please review:
supportconnectw.ca.com/public/assentor/infodocs/camsgmgr-eosann.asp.

CA BrightStor® HSM - End of Life Announcement
CA is announcing End-Of-Life for our BrightStor Hierarchical Storage Manager (BHSM) products, effective March 31, 2008. This means BHSM will no longer be enhanced and that maintenance and technical support will be discontinued after March 31, 2008.

CA will stop selling BHSM effective March 31, 2007. If you wish to purchase additional versions of the product, including new functional capabilities, broader operating system and storage platform support, or extended product service and warranty support, please contact our BHSM software provider:

CaminoSoft Corp.
600 Hampshire Road, Suite 105
Westlake Village, CA 91361
Telephone: +1-805-370-3100
Toll-Free: 800-889-8248 (USA)
Fax: +1-805-370-3200
Email: info@caminosoft.com
Web: www.caminosoft.com

We will be contacting you with more detailed information along with a reminder of the confirmed End-of-Life date for BHSM. Until then, should you have any questions or concerns, please contact your local CA Account Manager or Support Availability Manager.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

This announcement can also be found online at:
supportconnectw.ca.com/public/bstorhsm/infodocs/EndofLife_FirstNotification.pdf.

Product Line Communities for Storage Customers
For discussion forums with other users and to engage in active and ongoing communication between customers, development, and support, join one of the global virtual customer communities called Product Line Communities. Product Line Communities (PLC) focus on a variety of CA products and solutions as well as specific platforms and technologies.

PLC membership is open to all customers who are actively using CA solutions. You can join a PLC by visiting the CA Customer Communities website at causergroups.com. You can email the Customer Programs Team at customerprograms@ca.com.

PLC - Recovery Management: Click here to join PLC - Recovery Management.
Products include: BrightStor® ARCserve® Backup, BrightStor® ARCserve® Backup for Laptops & Desktops, XOSoft (WANSync, WANSyncCD, Assured Recovery, Enterprise Rewinder, InMotion)

PLC/User Group Meeting at CA WORLD®: April 23, 2007   Start Time: 17:15   End Time: 18:15
At CA WORLD, we invite you to join the face to face PLC meeting for your user community. This is the chance for customers from around the globe to meet in person and engage in peer networking and mutual support. These sessions will be primarily guided by the members - topics may include introductions to CA Development teams, quarterly call topics, Enhancement Requests, and Product Requirements. Email any suggestions for topics to customerprograms@ca.com.

PLC - Information Management: Click here to join PLC - Information Management.
Products include: CA Message Management solutions (formerly Assentor from iLUMIN), CA MDY solutions (formerly MDY).

PLC/User Group Meeting at CA WORLD: April 25, 2007   Start Time: 17:15   End Time: 18:15
At CA WORLD, we invite you to join the face to face PLC meeting for your user community. This is the chance for customers from around the globe to meet in person and engage in peer networking and mutual support. These sessions will be primarily guided by the members - topics may include introductions to CA Development teams, quarterly call topics, Enhancement Requests, and Product Requirements. Email any suggestions for topics to customerprograms@ca.com.

PLC - Mainframe Storage Management: Click here to join PLC - Mainframe Storage Management.
Products include: BrightStor® CA-Vantage™ Storage Resource Manager, BrightStor®
CA-Allocate™ DASD Space and Placement, BrightStor® CA-Vtape™ Virtual Tape System, BrightStor® CA-1® Tape Management, BrightStor® CA-Dynam®/TLMS Tape Management, BrightStor® CA-Disk™ Backup and Restore, BrightStor® Tape Encryption

PLC/User Group Meeting at CA WORLD: April 23, 2007   Start Time: 17:15   End Time: 18:15
At CA WORLD, we invite you to join the face to face PLC meeting for your user community. This is the chance for customers from around the globe to meet in person and engage in peer networking and mutual support. These sessions will be primarily guided by the members - topics may include introductions to CA Development teams, quarterly call topics, Enhancement Requests, and Product Requirements. Email any suggestions for topics to customerprograms@ca.com.

Product Updates

BrightStor® ARCserve® Backup r11.5 for Windows
QO87405 - Update to support VMware ESX Server 3.0 with BrightStor ARCserve Backup r11.5 SP 3.
This is available for download at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO87405.

BrightStor® ARCserve® Backup r11.5 for Linux and UNIX
QO86881 - Update to add support for SLES 10 to BrightStor ARCserve Backup for Linux r11.5.
This is available for download at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO86881.

QO86902, QO87122 - Update to add support for Informix 10.0.
These are available for download at:
SUN:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO87122.
AIX:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QQO86902.

CA Message Manager Mailbox Manager and CA Message Manager Mail Capture for Lotus Notes
Patch 72 is now available for CA Mailbox Manager and CA Message Manager Mail Capture for Notes release 3.01.
They are now available at:

CA Mailbox Manager:
supportconnectw.ca.com/public/msgmgrlotus/downloads/msgmgrlotus-solpatch.asp

CA Message Manager Mail Capture:
supportconnectw.ca.com/public/assentor/downloads/mailcaptlotus-solpatch.asp

General Information

BrightStor® ARCserve® Backup for Windows r11.5: Failed to Create Empty Document Error
Problem Description:
This problem has been reported when the Internet Explorer is upgraded to IE 7.

"Failed to create empty document" error message appears when opening the BrightStor ARCserve Backup Manager. When you click OK, the manager opens with nothing displayed by the menu bar, and an empty frame.

Problem Solution:
In order to resolve this problem, please follow these steps:

Close the BrightStor ARCserve Backup manager.
Rename psapi.dll located in C:\Program Files\CA\BrightStor ARCserve Backup to psapi.dll.org.
Open BrightStor ARCserve Backup Manager.

Note: The location of the file may differ depending on the directory to which BrightStor ARCserve Backup was installed.

This document, along with screenshots of the problem, can be found online at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC419975.

BrightStor® ARCserve® Backup for UNIX and Linux: What is the difference Between Pruning and Purging?
PRUNING: REMOVES DETAIL RECORDS ONLY... JOB & SESSION INFO REMAINS.
Pruning preserves all job and session records but removes all details about the files included in the backup. In the restore option, you will be able to see the tape and sessions but will not be able to browse or expand the sessions. If you have old job records in the database, but you think you may someday need to restore data from those old jobs, select Auto Prune Jobs. Although all of the file details will be removed from the database, you will still be able to restore entire sessions or restore from Media View using filters. This is also something to keep in mind when customers report that they can expand the tape but not the session.

Note: By default, all newly merged session details are preserved for one week (seven days) in the BAB database, even if the newly merged session details are older than the prune retention time.

PURGING: REMOVES ALL TRACES OF THE RECORD...
Purging allows you to delete all traces of a database record, including session and file information from the database, with the exception of GFS rotation jobs. If you need to restore files from a job that has been purged, you will need to use the Merge Manager to merge the media information back into the database.

Note: BrightStor ARCserve Backup uses the Advantage™ Ingres® embedded database. For more information on how to maintain the Advantage Ingres embedded database, see the Advantage Ingres Embedded Edition Administrator's Guide.

This document can also be found on the SupportConnect site at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC419742.

Special Events

Storage and Information Management at CA WORLD® 2007
Our annual conference is just around the corner - April 22 to 26, 2007, and our Customer Committee members would like to share with you the reasons why you should attend.

Dear Valued CA Customer:

We'd like to update you on what is happening with CA WORLD 2007 and your Storage and Information Management solutions. We, the customer committee members, have been working with the CA staff to develop an agenda that includes technical sessions to provide you with the information and ideas to better utilize the storage and information management products, improving your ROI.

Below is our list of some of the best reasons to attend CA WORLD, along with examples of how we've seen customers derive immediate value from the conference:

Campground sessions. Schedule a one-on-one with a developer to discuss functions that you need from their products, to understand the products' roadmaps, or to review aspects of CA products that affect your job. We know of an instance, where a customer could not achieve the expected results with a CA product - and it happened just before CA WORLD. Although it's easy enough to open an issue with CA, it is often difficult to communicate exactly what you need. This customer attended CA WORLD and, instead was able to explain the problem directly to a developer, who, in turn, helped the customer to succinctly describe the issue to support.
Exhibition Center. Where else do you have the opportunity to request a demo from a developer who can lead you through the intricacies of a feature in the storage and information management products not currently implemented at your site? After his discussion with an expert from development, we know of a customer who was able to remotely put the desired feature into production before leaving the conference!
Product Line Communities (PLC). CA has introduced Product Line Communities (PLC) to provide us with an open forum for active and ongoing communication between customers, development, and support. Not only will you be able to interact with your peers to share information, improve your user experience, and learn best practices by discovering new ways to leverage CA's solutions, but also have the ability to voice your business and IT issues as they pertain to your industry.
Session topics. Customer sessions are extremely useful and cover specific examples that provide immediate value. Marketing concepts are useful prior to purchasing a product or when discussing an enhancement. However, we 'techies' derive practical value from the technical sessions delivered by customers, support, and development that go into the detail we require to implement the newly-released features.
Networking. The conference provides excellent opportunities to meet with fellow "trench mates" to discuss storage and information management issues encountered on a daily basis. When we are so focused at work, we can lose sight of all of the other features that CA products provide. Meeting with other storage and information management technicians, and exchanging ideas and experiences opens your eyes to how creative our peers can be. We sometimes find customers using these products in ways that development never envisioned! You return home ready to attack your issues with a new level of energy - and with a pocket full of phone numbers and email addresses to assist when you get stuck. That alone can be the ROI needed to get you to CA WORLD!
Event night. It isn't all work! CA provides a spectacular evening of great food, fun, and The Blue Man Group, with the opportunity to visit with fellow conference participants in a casual setting.
Las Vegas! Does anything else need to be said?

Mainframe Roundtable Discussion About Electronic Software Delivery

Attending CA World? Then come join Technical Support for a Mainframe Discussion!

Join CA's R&D Management in an open forum to discuss how to improve your experience with the Mainframe Electronic Software Delivery process. Everyone is welcome to attend; however, this forum will be of particular interest to Mainframe z/OS customers. Your input will be valuable to CA's investigation on improving the process. We look forward to seeing you there!

Date: Tuesday, April 24, 2007
Time: 5:00 to 6:00 p.m.
Location: San Polo 3402

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