SupportConnect - BrightStor Storage Newsletter, Version 07.01
  

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CA
E-News
BrightStor® Storage Newsletter
Version 07.01
January 16, 2007

In This Newsletter
Product News
> New Security Updates Released for BrightStor® ARCserve® Backup and BrightStor® Enterprise Backup
> Looking for Your Feedback on Mainframe Storage Solutions in 2007
> BrightStor® CA-Disk™ Backup and Restore r12 Beta Program Begins in February 2007
> BrightStor® CA-Vantage™ GMI Simplifies Storage Management With Common Look/Feel
> Safeguard z/OS Personal and Business Data, Plus Meet New Compliance Regulations With
BrightStor® Tape Encryption
> BrightStor® CA-1® - New Manual Available
> CA Introduces Product Line Communities for Storage Customers

Product Updates
> CA Message Manager Mail Capture for Lotus Notes (Assentor Notes Capture)
> CA Message Manager Mailbox Management for Lotus Notes (Assentor PMM Notes)
> BrightStor® ARCserve® Backup r11.5 for Windows
> BrightStor® ARCserve® Backup r11.5 for Linux and UNIX
> BrightStor® ARCserve® Backup r11.1 for Windows
> BrightStor® ARCserve® Backup v9.01 for Windows
> BrightStor® Portal r11.1 for Windows
> HIPERs: High Impact/Pervasive Problems (12/01 through 12/31)
BrightStor® CA-Disk™ Backup and Restore-DISKOS

General Information
> Possible Retention Problems With SMS Managed Tape Data Sets
> BrightStor® ARCserve® Backup for Windows r11.5: Cluster Installation Guide

Special Events
> CA World® 2007

Product News
New Security Updates Released for BrightStor® ARCserve® Backup and
BrightStor® Enterprise Backup
A new security update has been released for BrightStor ARCserve Backup and BrightStor Enterprise Backup to address newly identified security risks in the BrightStor Tape Engine service. These security vulnerabilities were reported to CA by TippingPoint, IBM ISS, and iDefense. These new security risks affect only the base product. The following products are affected:

BrightStor® Products:
BrightStor ARCserve Backup r11.5
BrightStor ARCserve Backup r11.1
BrightStor Enterprise Backup 10.5
BrightStor ARCserve Backup v9.01

CA Protection Suites r2:
CA Server Protection Suite r2
CA Business Protection Suite r2
CA Business Protection Suite for Microsoft Small Business Server Standard Edition r2
CA Business Protection Suite for Microsoft Small Business Server Premium Edition r2

CA strongly recommends that the following security updates should be applied to any Windows server running a BrightStor ARCserve Backup or BrightStor Enterprise Backup base product. These security updates can be downloaded from:

BAB r11.5 - supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84983
BAB r11.1 - supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84984
BAB v9.01 - supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84985
BEB v10.5 - supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84986

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Looking for Your Feedback on Mainframe Storage Solutions in 2007
While we are all still wondering where 2006 went, it's time for mainframe storage developers to review plans for 2007, and, as the old saying goes...time flies when you're having fun. Our CA storage mainframe products had a great 2006 with every product receiving enhancements as well as maintenance to stay up to date with the constant flow of technology changes. One of the highlights of 2006 has been our new Tape Encryption software which installs on z/OS as a transparent appliance allowing you to selectively turn on encryption via a simple SMS class parameter. We've had great interest in this product because it installs overnight and requires no JCL or procedure changes to begin protecting your data immediately. It's a good example of how we are developing solutions to IT problems without requiring significant user effort to implement and manage them.

As I review our plans for 2007, I depend on user input to help me know if we are meeting the target of providing tools that best help you do your job. Part of the reason for this note is to encourage your feedback in this area. Instead of burdening you with another survey you don't have time to process, I'm opening my mailbox to questions or comments you have in this area. If you have even a sentence or two of input now or anytime in the future regarding how we are doing or where we can improve our development direction, please don't hesitate to pass them on. These comments will not go into our request tracking systems as we have other processes in place for them, but I will read and respond to each email and they will become valuable input to our decision making process. I'm very interested in what you have to say. You may send your feedback anytime to Norm.patriquin@ca.com.

We look forward to serving you in 2007 and hope you like what we deliver. Like many software developers, one of our biggest rewards is in knowing we are producing high quality systems that truly help you in your work. Thanks for being a valued user of our products - we are working hard to make sure we deserve your business. I look forward to hearing from you and wish you the best in 2007.

Norm Patriquin
SVP
CA Mainframe Storage Development

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BrightStor® CA-Disk™ Backup and Restore r12 Beta Program Begins in February 2007
CA is pleased to invite you to participate in the BrightStor CA-Disk Backup and Restore r12 Beta Program beginning in February to validate a new planned product release in your own environment and give us your feedback on product enhancements and quality. Your contribution to this critical product test cycle is directly related to the success of the next release of BrightStor CA-Disk and ensures CA delivers solutions that are ready to meet your real-world requirements.

This new BrightStor CA-Disk r12 release will be a milestone in the latest support for the Files Data Set. Although we will continue supporting the well-known DA data set, this new release will also support the Files Data Set as a CA-Datacom®/AD database at no additional cost. This has a number of exciting new benefits:

  • Improved Performance
  • No Size Restriction
  • Self Reorganizing
  • No Contention
  • Extended DASD Devices Supported
  • Improved IXMAINT
  • Improved Merge
As a participant in the beta program, you will be able to work directly with the BrightStor
CA-Disk Research and Development team to install and customize the product and also investigate and address any reported problems, questions, or comments. You will also get a chance to participate in conference calls hosted by the Research and Development team to get your technical queries answered as well as ensure the new product is optimally configured in your environment. This is your chance to make sure the next release of BrightStor CA-Disk addresses your needs!

To sign up for the BrightStor CA-Disk r12 Beta Program, please contact Osvaldo Ridner, Vice President of BrightStor R&D, at Osvaldo.Ridner@ca.com. To get more information, logon to: supportconnectw.ca.com/public/beta/disk12/disk12beta.asp. To review the Data Sheet: supportconnectw.ca.com/public/beta/disk12/disk12beta-datasheet.pdf.

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BrightStor® CA-Vantage™ GMI Simplifies Storage Management With
Common Look/Feel
Managing multiple products just got simpler thanks to the availability of BrightStor
CA-Vantage GMI! After listening to the needs expressed by our customers, the CA Storage Management engineering team developed a solution that provides a single point of control and management of multiple products using a common look and feel. You will save time and eliminate the need to learn multiple interfaces.

Click on this link for more information on ca.com: BrightStor CA-Vantage GMI.

Using technology from BrightStor® CA-Vantage™ Storage Resource Manager (BrightStor
CA-Vantage SRM), BrightStor CA-Vantage GMI provides a Windows graphical management interface and offers such efficiencies as point and click report generation, web-based reporting, drag and drop JCL customization. BrightStor CA-Vantage GMI is available at no additional charge to all customers currently licensed for the products listed below:

  • BrightStor® CA-1® Tape Management
  • BrightStor® CA-Dynam®/TLMS Tape Management
  • BrightStor® CA-Disk™
  • BrightStor® Tape Encryption
  • BrightStor® CA-Vtape™
  • BrightStor® CA-ASTEX®
  • BrightStor® CA-CREWS®
  • BrightStor® CA-MasterCat®
  • Advantage™ CA-Datacom®/DB Database
  • Advantage™ CA-IDMS®/DB Database
BrightStor CA-Vantage GMI leverages information from all BrightStor® solutions, enabling IT to better align storage management with the needs of the business. Storage administrators gain efficiency and effectiveness via the use of features such as:
  • Drag-and-Drop JCL customization and submission for all integrated products
  • Instant customized reports using wizards and point-and-click tools
  • Rapid storage analysis using wizards and point-and-click commands
  • Automatically generate HTML, PDF, XML reports for web posting
  • Taking direct action from the GUI using drag-and-drop, such as extending or expiring volumes
In North America, you can obtain your copy of BrightStor CA-Vantage GMI by calling
1-800-841-8743 or contacting your local CA representative. If you are outside of North America, please call your local account representative or the local CA office.

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Safeguard z/OS Personal and Business Data, Plus Meet New Compliance Regulations With BrightStor® Tape Encryption
Click on this link for more information on ca.com: BrightStor Tape Encryption.

Escalating Tape Breach Incidents
Encryption for mainframe tapes has rapidly percolated to the top of data center requirements due to increasing disclosures by high profile organizations regarding the loss or theft of non-encrypted magnetic tapes containing sensitive personal and business-critical information. In the past two years, 20 tape-related data breach incidents involving over 11 million records have been made public.

The urgency to encrypt sensitive data is validated in that most states have either passed or are considering enactment of legislation requiring accountability and proactive notification of such losses when potential exposure exists. At last count, 32 states have enacted laws demanding proactive notification and accountability. Click on the following link for a list of current security laws by state: www.ncsl.org/programs/lis/cip/priv/breach06.htm.

There are significant financial and business risks associated with the loss of personal and business-critical data records. Remediation costs can reach up to $182 or more for each breached data record. The cost of the breaches to the companies ranged from $226,000 to more than $22 million, with an average cost of $4.7 million. Additionally, the loss of consumer trust whose personal information has been stolen or lost can become a public relations nightmare, something from which some companies never recover.

Secure Your Sensitive Data
BrightStor Tape Encryption dynamically encrypts and decrypts any application data on its way to and from z/OS magnetic tape. It simplifies management of the tape encryption process through automation, making it easier for companies to reduce the risk of unauthorized access to confidential information and fulfill escalating security breach of information compliance requirements. It easily fits into the IT infrastructure by not disrupting IT processes, while leveraging current hardware and software investments.

BrightStor Tape Encryption is designed with implementation simplicity and flexibility in mind. It automates all encryption and decryption processes and is transparent to users and applications. It is the only z/OS software encryption solution that offers automated integrated full life cycle key management, and works with all mainframe security systems and tape management systems employed today.

By delivering peace-of-mind to companies who have previously invested in data protection hardware, software, and processes, BrightStor Tape Encryption:

  • Safeguards corporate and personal data from unauthorized access
  • Mitigates risk and the potential costly financial exposures from breached data
  • Fulfills the ability to prove compliance with state and federal government regulations
  • Is integral to all Business Continuance, Disaster Recovery, and regulatory compliance strategies
For additional information how BrightStor Tape Encryption can solve your tape encryption compliance issues or to arrange a personal demo, please click on the link above or call
1-866-573-3435.

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BrightStor® CA-1® - New Manual Available
Have you heard the good news?
The new manual, Using BrightStor® CA-Vantage™ GMI with CA-1®, is now available for all CA-1 customers.

This manual was specifically designed for the CA-1 Tape Administrators who are new to
CA-Vantage GMI. It describes the numerous features in the Windows Client that allow the user to customize the views and to obtain the data they need to better manage their CA-1 environment.

Here are some of the sections documented in this guide:

  1. Basic Introduction to BrightStor CA-Vantage GMI
  2. Object Tree functionality
  3. Standard GMI features
  4. Setting up GMI
  5. Using objects with CA-1
You can obtain your copy of this documentation by calling 1-214-473-1430 or by opening a SupportConnectSM issue and requesting one.

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CA Introduces Product Line Communities for Storage Customers
CA has introduced global virtual customer communities called Product Line Communities. Product Line Communities (PLC) focus on a variety of CA products and solutions as well as specific platforms and technologies. The PLCs provide a forum for active and ongoing communication between customers, development, and support. For CA Storage Solutions, we have the following Product Line Communities:

PLC - Information Management:
Products include: CA Message Management solutions (formerly Assentor from iLUMIN),
CA MDY solutions (formerly MDY).

PLC - Recovery Management:
Products include: BrightStor® ARCserve® Backup, BrightStor® ARCserve® Backup for Laptops & Desktops, XOSoft (WANSync, WANSyncCD, Assured Recovery, Enterprise Rewinder, InMotion)

PLC - Mainframe Storage Management:
Products include: BrightStor® CA-Vantage™ Storage Resource Manager, BrightStor®
CA-Allocate™ DASD Space and Placement, BrightStor® CA-Vtape™ Virtual Tape System, BrightStor® CA-1® Tape Management, BrightStor® CA-Dynam®/TLMS Tape Management, BrightStor® CA-Disk™ Backup and Restore, BrightStor® Tape Encryption

Benefits of belonging to a CA PLC include:
  • Access to a forum for exchanging information, experiences, and best practices
  • Ability to voice business issues with peers - including industry standards, government regulations, and/or other trends
  • Access to the PLC website for access to product line information (product road maps, presentations, etc.)
  • Increasing the technical advantage of your organization
  • Discovering new ways to leverage CA solutions, increase access to product knowledge, and improve user experience
  • Providing an excellent entry point for new users
Communication with CA - CA PLCs assist in providing feedback to CA to ensure that solutions align with specific IT and business challenges by:
  • Conducting regular webcast presentations from CA development discussing current product releases and road maps
  • Prioritizing and voting on selected product enhancements
  • Participating in technical discussion forums
  • Voicing issues, concerns, and suggestions regarding product direction - to assist in guiding the future of CA solution offerings
PLC membership is open to all customers who are actively using CA solutions. You can join a PLC by visiting the CA Customer Communities website at causergroups.com. You can email the Customer Programs Team at customerprograms@ca.com.

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Product Updates
CA Message Manager Mail Capture for Lotus Notes (Assentor Notes Capture)
Patch 59 is now available for CA Message Manager Mail Capture for Lotus Notes r11.5 at:
supportconnectw.ca.com/public/msgmgrlotus/downloads/msgmgrlotus-solpatch.asp.

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CA Message Manager Mailbox Management for Lotus Notes (Assentor PMM Notes)
Patches 58 and 59 are now available for CA Message Manager Mailbox Management for Lotus Notes r11.5 at:
supportconnectw.ca.com/public/msgmgrlotus/downloads/msgmgrlotus-solpatch.asp.

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BrightStor® ARCserve® Backup r11.5 for Windows
QO85308 - Update to add ACSLS support for StorageTek's Libattach 1.4.1.
This is available for download at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85308.

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BrightStor® ARCserve® Backup r11.5 for Linux and UNIX
QO85299, QO85300, QO85301, QO85302, QO85303, and QO85304 - Update to add support for new 2007 Daylight Saving Time changes.
These are available for download at:
Linux:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85299.
SUN:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85300.
HP-UX:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85301.
AIX:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85302.
Mainframe Linux:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85303.
DEC:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO85304.

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BrightStor® ARCserve® Backup r11.1 for Windows
QO84873 - Tape engine/added device support updates. Adds support for additional devices and addresses tape engine-related issues.
This is available for download at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84873.

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BrightStor® ARCserve® Backup v9.01 for Windows
QO84872 - This patch corrects a problem which can lead to the v9 agent skipping attachments during brick level backups.
This is available for download at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84872.

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BrightStor® Portal r11.1 for Windows
QO84590 - A new cumulative update for BrightStor Portal r11.1 is now available for download at: supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QO84590.

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HIPERs: High Impact/Pervasive Problems (12/01 through 12/31)
BrightStor® CA-Disk™ Backup and Restore-DISKOS
Release: 11.5
QI84834
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=QI84834

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General Information
Possible Retention Problems With SMS Managed Tape Data Sets
This article is to make you aware of a potential problem that has recently hit some BrightStor® CA-1® clients. If you have SMS managed tape data sets (inside an IBM robotic device or in a Manual Tape Library), you will want to double-check the Retention Limit value as specified in the Management Class definition. Prior to IBM APAR OA17011, this value (Retention Limit) was ignored for tape data sets. With OA17011, this limit is now being enforced. So, if the JCL has something like RETPD=180 or EXPDT=99365, and the Retention Limit value is set to a value like 10 or 0, the actual retention assigned will be lowered to the Retention Limit. An informational message (IGD17364I) will be issued, but only in the joblog, not to the syslog. If your site overrides ALL JCL assigned retention/expiration dates through rules (RDS for CA-1 users, RMF for BrightStor® CA-Dynam®/TLMS users), this will not affect you. However, if some of your files are not overridden by rules based retention values, your files may be expired and scratched earlier than expected. If you do not want a maximum retention to be applied, the correct value to specify in the Management Class is NOLIMIT.

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BrightStor® ARCserve® Backup for Windows r11.5: Cluster Installation Guide
A new step by step walkthrough for installing BrightStor ARCserve Backup onto a cluster has been published. This can be found online at:
supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC414576.

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Special Events
CA World® 2007
Registration for CA World 2007 is officially open and, this year, CA World will change your World. CA World goes way beyond introduction - it is about demonstrating how our technology solutions can help drive success for the smartest people in IT.

Returning to the Venetian Las Vegas and Sands Expo and Convention Center April 22 - 26, 2007, CA World 2007 offers:
  • Hundreds of Thought Provoking Sessions - Learn best practices from industry luminaries, attend informative strategy sessions by CA leaders, see product and service demonstrations from CA partners, and benefit from the thought-provoking implementation experiences of fellow customers.
  • Visionary Keynotes - Hear about the timely and thought-provoking strategies, innovations, and broader industry trends that shape our fast-moving technology world.
  • Unparalleled Networking Opportunities - Enjoy quality time with your peers, CA representatives, and CA partners in a relaxed and informative atmosphere.
  • State-of-the-Art Exhibition Center - Preview the latest CA and partner solutions and technologies.
  • Technical Campgrounds - Meet one-on-one with the CA development and support staff responsible for the products you use. Ask questions, solve problems, and prepare for release upgrades.
  • Entertainment and Enlightenment - Enjoy performances and presentations from world-renowned entertainers and industry visionaries.
Register Now!

January Spotlight:
Session: RDMF2SN - Implementation and Exploitation of BrightStor® Tape Encryption at People's Bank

Evaluation to Implementation in less than 30 days?! How Did They Do That? Mark Depathy from People's Bank in Bridgeport, CT, will explain what motivated their expeditious implementation, and their evaluation and implementation experience. Did People's Bank meet the complete regulatory requirement for data protection? Come to ask questions and hear the customer's perspective how BrightStor Tape Encryption is truly the best choice for data protection.

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