Improvements to Online Customer Support Coming July 7, 2007
As part of a comprehensive long-term program to improve the way we provide you with support, we're pleased to let you know we're getting ready to launch the new CA Support Online site here at http://support.ca.com.
This new site, built from the ground up with your input and suggestions, provides the foundation for a number of current and future improvements. We're going live with all these improvements on July 7, 2007.
Take a test drive now!
Your user ID (email address) and password will work on the new CA Support Online just as they do now for SupportConnect. Moreover, this site is LIVE -- so you can use it now to search for information, manage your cases, and download materials.
Note that the new site does not support digital certificates. If you have forgotten your password, please use the "forgot password" function on either site.
Try out the new CA Support Online now!
Sneak preview of the features
Once you log in, the support site presents your open issues, recent and saved searches, bookmarked content, and direct access to downloads -- all on the home page.
We're putting a new content management system in place, which will help us ensure the information we deliver to you is topical and timely. Our new product pages will have the latest information on product updates, notifications, recommended reading, plus links to webcasts, training, and more. These pages represent such a step forward, that we plan to phase out E-News during the summer.
Building on work done in late 2006, we'll introduce new search capabilities (like the ability to save searches and bookmark content) and improve the reliability of rankings provided with results.
For enterprise users, we are introducing a new case management interface to make it easier and faster for you to submit issues to us. You'll also be able to search and view your issues more easily, sort the results, and export your results to Excel.
Most products will now be available through an easy and powerful Download Center. We've combined three separate download functions into one place -- so now you'll be able to download a product, all relevant post-production fixes, and all needed documentation from one screen.
Powered by CA SiteMinder, the new site will have better security features, including secure automated password reset functionality.